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There are no detailed written reviews provided for Crest Manor, though the community holds a 3.6-star rating from 117 Google reviewers. Available information describes a small, long-established nursing and rehabilitation facility in Fairport, New York that emphasizes personal, family-style care and covers a broad range of care levels.
AI-generated from reviews and community data.
Crest Manor Living & Rehab Center is a senior living community in Fairport, New York offering Skilled Nursing / Long Term Care and Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.5 out of 5 across 115 reviews.
Crest Manor Living and Rehabilitation Center is a nursing and senior care facility offering assisted living and long-term care in Fairport, New York. The community provides a range of services including short-term care, long-term care, hospice, subacute care, respite care, observation care, and comfort care.
The facility emphasizes personalized, family-like care delivered by its nursing and professional staff. Crest Manor describes itself as a smaller center where residents and staff know each other on a first-name basis, with a focus on compassion, respect, and individual attention to each resident's needs.
The community organizes a wide spectrum of activities and events designed to help residents feel at home. Staff members work to create an environment that supports resident well-being and engagement throughout their stay.
Located in Fairport, New York, near Route 250, Crest Manor is centrally situated to serve residents from the surrounding communities including Perinton and Victor. The facility has been operating for over five decades.
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Help Me Choose3.5overall · 115 ratings combined
3.5★ on Google (115)
Sally Humphrey
Jul 2026
I have a sister who is mentally and physically disabled and has been a Crest Manor for a few years. She has been in places for over 50 years and she LOVES Crest Manor and the staff. They’re friendly and caring. It takes a special person to work in a nursing home!! Phyllis at the front desk is so helpful and knowledgeable and always ready to help!!
Margaret Andrews
Jun 2026
I went to visit my cousin who is a resident of Crest Manor over this past weekend. There were only two people working the unit, as reported to me my an aide or nurse(no id bages) on either of the two people there. I was there for 4 hours and the only people I saw were these two people. He needed pulling up in bed. The one “nurse “ told me that there was no one to pull him up in bed. She would try and call another floor to get him pulled up. Waited no one showed while we were there. My daughter and I pulled him up and positioned his feet, placed heel protectors on his feet. The room was a total mess, there were piles of things on two large chairs, there was trash on the floor under his bed. We left after 4 hours and returned Sunday morning. My cousin was in the same position he was in when we left Sat. Same clothes on. Same trash on floor, the only thing that had changed was the trash can had been emptied.
Kaylee P
Jun 2026
My father was a resident here for less than 24 hours. He was discharged here from the hospital after a surgical repair for a broken arm. By mid morning the next day, he had fallen. The family was not notified because the nurse was “too busy.” We only received notification that he fell after he fell a second time and injured himself to the point of being sent back to the hospital. When we went to retrieve his belongings, we found his room unsecured and the television on. Thankfully he did not have to return here.
Carlene
Apr 2026
My mom got great care, her physical therapy and all other therapies were fantastic. The staff was very attentive. She is doing fantastic!! Thank you!
nancy moore
Feb 2025
They are severely short of staff. Almost unsafe at times with the amount of help they had . Mostly evenings and nights and weekends. After hours, call bells could be on for an hour. I do have to say that after we said we would take my mom home AMA, they did attempt to straighten things out. Though they had also had other complaints as well. The charge nurse was staying late and came in on the weekends to help. They were going to randomly check on things on the night shift. They gave us the supervisors phone number if the call bell stayed on too long. My mom was in rehab, she could not get to the bathroom by herself. I do have to say that the nurses I met were very nice. The PT, OT, speech therapy, social worker were all great. I did meet some very helpful aides. I felt bad for them. They were stretched way too thin. They did have a new batch of workers getting ready to start.
6 inspection visits in the last three years, 35 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedCorrected Dec 2, 2024
Provide enough food/fluids to maintain a resident's health.
Severity G of L: actual harm, isolatedCorrected Dec 2, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Dec 2, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 2, 2024
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 9, 2024
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 2, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 2, 2024
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 2, 2024
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 2, 2024
Keep all essential equipment working safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 9, 2024
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 2, 2024
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 2, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 2, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 12, 2024
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 14, 2024
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 14, 2024
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 14, 2024
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 14, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2023
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 17, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2023
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 17, 2023
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 26, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 26, 2021
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 26, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Crest Manor Living & Rehab Center offers Assisted Living and Skilled Nursing / Long Term Care.
Crest Manor Living & Rehab Center is located at 6745 Pittsford-Palmyra Road in Fairport, New York.
There are no detailed written reviews provided for Crest Manor, though the community holds a 3.6-star rating from 117 Google reviewers. Available information describes a small, long-established nursing and rehabilitation facility in Fairport, New York that emphasizes personal, family-style care and covers a broad range of care levels.
Crest Manor Living & Rehab Center had 6 government inspection visits in the last three years, with 35 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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