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Eddy Heritage House Nursing & Rehabilitation Center

2920 Tibbits Avenue

2.3(14 ratings)· Troy average: 4.4

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Eddy Heritage House Nursing & Rehabilitation Center, photo 1

Quick Facts

Total units
120
Medicare rating
1 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
120
Operator
Nonprofit health system operates this facility
Network affiliation
Part of Trinity Health's national network
Dining setup
Each resident floor has its own dining room

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Eddy Heritage House are sharply divided: several families describe serious neglect, slow response to call lights, falls, and unsanitary conditions, while one reviewer praises the staff, cleanliness, and dining experience. The community is a nonprofit skilled nursing facility operated by St. Peter's Health Partners as part of the Trinity Health network.

What reviewers praise

  • One reviewer praised clean, spacious rooms
  • One reviewer described engaging activities like manicure days
  • Courtyards with Hudson Valley views
  • 1950s-themed diner and floor-specific dining rooms
  • One reviewer called it a home-like environment

What reviewers flag

  • Multiple reports of slow or unanswered call-light response
  • Several reports of resident falls, including fractures
  • One report of a dirty, run-down facility and unclean linens
  • One report of lost dentures and hearing aids
  • One serious complaint about understaffing and inadequate hygiene care

AI-generated from reviews and community data.

Eddy Heritage House Nursing & Rehabilitation Center is a senior living community in Troy, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.3 out of 5 across 14 reviews.

About Eddy Heritage House Nursing & Rehabilitation Center

Eddy Heritage House Nursing and Rehabilitation Center is a skilled nursing facility located in Troy, New York, operated by St. Peter's Health Partners, a nonprofit health system. The center is part of Trinity Health's network and provides nursing and rehabilitation services.

The facility features spacious courtyards with panoramic views of the Hudson Valley, pleasant lounges for socializing, and a 1950s-themed diner available to residents, visitors, and staff. Each resident floor has its own dining room. The community is housed in a building and property owned by St. Peter's Health Partners.

Eddy Heritage House accepts Medicare and Medicaid funding. The facility contracts with major vendors including 3M, Cardinal Medical Products, Ecolab Healthcare, Medline Industries, Nova Biomedical, and Smith+Nephew to supply personal protective equipment and medical and personal care products for residents.

Types of Care at Eddy Heritage House Nursing & Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

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Reviews of Eddy Heritage House Nursing & Rehabilitation Center

2.3overall · 14 ratings combined

2.3★ on Google (14)

Stacey Beedie

May 2026

via Google ↗

I wouldn't trust anything having to do with the Eddy to watch a rat, let alone a human in need! I asked for help from the Eddy when both of my parents had cancer at the same time, and I was in the beginning of my epilepsy health issues. Biggest mistake of my life. They slowly moved in, started taking control over my father who had the metal capacity of someone in grade school. They convinced my father to give them control after my mother's death, they told him if he stayed with me and let me control his money instead of them, they would no longer see him, he would no longer be able to go to their daycare. After my father started crying I stood back and let him go. I moved away and they felt nobody would be watching them. His money started going missing, they tried to accuse me when they had control over his money not me, they wrote checks, and used his card at atms. Fast forward to 2024, they told my father signing a dnr would mean he'd get more help in his apt so he could stay home, they put him in a nursing home I fought for weeks to get him out of because they told me they'd fight me. His nurse Cheryl Ashley, and social worker nicole rapkowitz told me they felt it was for the best and they wouldn't let me take my father. Every day I heard my father say they told him to sign because they said it was to get more help, he kept telling me he didn't want to die and it was hard to explain they made him sign something that would mean the doctors wouldn't try to bring him back. These people will take control of your sick family member and you will find yourself fighting to get them away in the end.

Erin Nolan

Feb 2026

via Google ↗

Do not believe Misty Doe's review. It is completely false. My mother was at this facility for four years and passed away in November of 2025 due to the complete and utter negligence of the staff not watching her. She had taken multiple falls while at this facility and this final fall finally ended her life. They do not carry devices so they can see when a patient buzzes for a nurse. We would wait over 30 plus minutes after pressing the call button for anyone to show up. More often than not we would have to hunt someone down. The facility is filthy and the rooms are run down and very dirty. We kept clorox wipes and a swiffer there to clean the floors. They lost my mother’s upper and lower dentures and her hearing aides a multitude of times. The care was horrible. It was a complete nightmare from day one. They let the patients sit in diapers that are soaked from the night before and unless they have a loved one visiting them it does not get changed. Do not put your loved one in this facility. I had tried to get my mother into a different facility while she was at the Eddy but it was difficult with her Alzheimer's disease. There are better options out there.

Misty Doe

Nov 2024

via Google ↗

This is the rehab you’re looking for. Beautiful, clean, huge rooms, great staffing, sunshine & loving care. Activities are very engaging. Yesterday was manicure day with smiles everywhere! The ladies nails looked so lovely 💅. CNAs carry pagers for when a resident pushes a call light. It’s peaceful without bells alarming. Dining seated like out at a nice restaurant without the trays. They’re served by staff all together. It’s a very Home-Like environment. Safety & Quality of Life is the Priority at this nursing and rehabilitation facility.

Stephanie Donato

Jul 2024

via Google ↗

My neighbor was placed in the Eddy due to early onset dementia. It was a horrible facility. There was not enough staff to properly take care of the residents. She was not cleaned on a regular basis and there were no services to assist her condition. Watching the commercials on TV is sickening. The facility is nothing like what is being advertised. I withdraw strongly recommend relatives look at other better run facilities for their loved ones.

Bekki Boo

Jun 2024

via Google ↗

Terrible, wouldn't recommend to anyone . My husband's grandmother has fallen 3x now and nobody ever shows up to her help light, til much later if at all. She has fractured her hip, her arm, and her thigh falling ...on several different occasions. Please do your loved ones a favor, and find elsewhere to place them.

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Government Inspection History

5 inspection visits in the last three years, 42 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Nov 26, 2025Health Complaint9 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 15, 2026

  • Ensure that residents are free from significant medication errors.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jan 15, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 15, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2026

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2026

  • Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 14, 2026

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 14, 2026

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 6, 2026

Feb 27, 2024Fire Safety StandardHealth ComplaintHealth Standard14 citations
  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2024

  • Use approved construction type or materials.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 25, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 25, 2024

  • Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2024

  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2024

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 25, 2024

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 25, 2024

  • Dispose of garbage and refuse properly.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2024

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 18, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 18, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 16, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 25, 2024

Feb 26, 2024Health Complaint3 citations
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 25, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 25, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 25, 2024

Sep 14, 2021Fire Safety StandardHealth Standard5 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2021

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 6, 2021

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 6, 2021

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 6, 2021

  • Dispose of garbage and refuse properly.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 6, 2021

Aug 1, 2019Fire Safety StandardHealth Standard11 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 23, 2019

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 30, 2019

  • Have a policy regarding use and storage of foods brought to residents by family and other visitors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 30, 2019

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 12, 2019

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 3, 2019

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2019

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2019

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2019

  • Have an enclosure around a vertical opening shaft.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 23, 2019

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 23, 2019

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 30, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Eddy Heritage House Nursing & Rehabilitation Center offer?

Eddy Heritage House Nursing & Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Eddy Heritage House Nursing & Rehabilitation Center located?

Eddy Heritage House Nursing & Rehabilitation Center is located at 2920 Tibbits Avenue in Troy, New York.

What do families say about Eddy Heritage House Nursing & Rehabilitation Center?

Eddy Heritage House Nursing & Rehabilitation Center carries a 2.3 out of 5 rating from 14 Google reviews. Reviews for Eddy Heritage House are sharply divided: several families describe serious neglect, slow response to call lights, falls, and unsanitary conditions, while one reviewer praises the staff, cleanliness, and dining experience. The community is a nonprofit skilled nursing facility operated by St. Peter's Health Partners as part of the Trinity Health network. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Eddy Heritage House Nursing & Rehabilitation Center do on recent health and safety inspections?

Eddy Heritage House Nursing & Rehabilitation Center had 5 government inspection visits in the last three years, with 42 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Eddy Heritage House Nursing & Rehabilitation Center?

Submit the Request Information form on this page, or contact Eddy Heritage House Nursing & Rehabilitation Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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