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Eddy Heritage House Nursing & Rehabilitation Center

2920 Tibbits Avenue

2.3(14 ratings)· Troy average: 3.8

Eddy Heritage House Nursing & Rehabilitation Center — photo 1

Quick Facts

Total units
120
Medicare rating
1 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
120
Operator
Nonprofit health system operates this facility
Network affiliation
Part of Trinity Health's national network
Dining setup
Each resident floor has its own dining room

What Families Think

Reviews for Eddy Heritage House are sharply divided: several families describe serious neglect, slow response to call lights, falls, and unsanitary conditions, while one reviewer praises the staff, cleanliness, and dining experience. The community is a nonprofit skilled nursing facility operated by St. Peter's Health Partners as part of the Trinity Health network.

The Good

  • One reviewer praised clean, spacious rooms
  • One reviewer described engaging activities like manicure days
  • Courtyards with Hudson Valley views
  • 1950s-themed diner and floor-specific dining rooms
  • One reviewer called it a home-like environment

The Bad

  • Multiple reports of slow or unanswered call-light response
  • Several reports of resident falls, including fractures
  • One report of a dirty, run-down facility and unclean linens
  • One report of lost dentures and hearing aids
  • One serious complaint about understaffing and inadequate hygiene care

AI-generated from reviews and community data.

Eddy Heritage House Nursing & Rehabilitation Center is a senior living community in Troy, New York offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.3 out of 5 across 14 reviews.

About Eddy Heritage House Nursing & Rehabilitation Center

Eddy Heritage House Nursing and Rehabilitation Center is a skilled nursing facility located in Troy, New York, operated by St. Peter's Health Partners, a nonprofit health system. The center is part of Trinity Health's network and provides nursing and rehabilitation services.

The facility features spacious courtyards with panoramic views of the Hudson Valley, pleasant lounges for socializing, and a 1950s-themed diner available to residents, visitors, and staff. Each resident floor has its own dining room. The community is housed in a building and property owned by St. Peter's Health Partners.

Eddy Heritage House accepts Medicare and Medicaid funding. The facility contracts with major vendors including 3M, Cardinal Medical Products, Ecolab Healthcare, Medline Industries, Nova Biomedical, and Smith+Nephew to supply personal protective equipment and medical and personal care products for residents.

Types of Care at Eddy Heritage House Nursing & Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Eddy Heritage House Nursing & Rehabilitation Center

2.3overall · 14 ratings combined

2.3★ on Google (14)

Stacey Beedie

May 2026

via Google

I wouldn't trust anything having to do with the Eddy to watch a rat, let alone a human in need! I asked for help from the Eddy when both of my parents had cancer at the same time, and I was in the beginning of my epilepsy health issues. Biggest mistake of my life. They slowly moved in, started taking control over my father who had the metal capacity of someone in grade school. They convinced my father to give them control after my mother's death, they told him if he stayed with me and let me control his money instead of them, they would no longer see him, he would no longer be able to go to their daycare. After my father started crying I stood back and let him go. I moved away and they felt nobody would be watching them. His money started going missing, they tried to accuse me when they had control over his money not me, they wrote checks, and used his card at atms. Fast forward to 2024, they told my father signing a dnr would mean he'd get more help in his apt so he could stay home, they put him in a nursing home I fought for weeks to get him out of because they told me they'd fight me. His nurse Cheryl Ashley, and social worker nicole rapkowitz told me they felt it was for the best and they wouldn't let me take my father. Every day I heard my father say they told him to sign because they said it was to get more help, he kept telling me he didn't want to die and it was hard to explain they made him sign something that would mean the doctors wouldn't try to bring him back. These people will take control of your sick family member and you will find yourself fighting to get them away in the end.

Erin Nolan

Feb 2026

via Google

Do not believe Misty Doe's review. It is completely false. My mother was at this facility for four years and passed away in November of 2025 due to the complete and utter negligence of the staff not watching her. She had taken multiple falls while at this facility and this final fall finally ended her life. They do not carry devices so they can see when a patient buzzes for a nurse. We would wait over 30 plus minutes after pressing the call button for anyone to show up. More often than not we would have to hunt someone down. The facility is filthy and the rooms are run down and very dirty. We kept clorox wipes and a swiffer there to clean the floors. They lost my mother’s upper and lower dentures and her hearing aides a multitude of times. The care was horrible. It was a complete nightmare from day one. They let the patients sit in diapers that are soaked from the night before and unless they have a loved one visiting them it does not get changed. Do not put your loved one in this facility. I had tried to get my mother into a different facility while she was at the Eddy but it was difficult with her Alzheimer's disease. There are better options out there.

Misty Doe

Nov 2024

via Google

This is the rehab you’re looking for. Beautiful, clean, huge rooms, great staffing, sunshine & loving care. Activities are very engaging. Yesterday was manicure day with smiles everywhere! The ladies nails looked so lovely 💅. CNAs carry pagers for when a resident pushes a call light. It’s peaceful without bells alarming. Dining seated like out at a nice restaurant without the trays. They’re served by staff all together. It’s a very Home-Like environment. Safety & Quality of Life is the Priority at this nursing and rehabilitation facility.

Stephanie Donato

Jul 2024

via Google

My neighbor was placed in the Eddy due to early onset dementia. It was a horrible facility. There was not enough staff to properly take care of the residents. She was not cleaned on a regular basis and there were no services to assist her condition. Watching the commercials on TV is sickening. The facility is nothing like what is being advertised. I withdraw strongly recommend relatives look at other better run facilities for their loved ones.

Bekki Boo

Jun 2024

via Google

Terrible, wouldn't recommend to anyone . My husband's grandmother has fallen 3x now and nobody ever shows up to her help light, til much later if at all. She has fractured her hip, her arm, and her thigh falling ...on several different occasions. Please do your loved ones a favor, and find elsewhere to place them.

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Frequently Asked Questions

What types of care does Eddy Heritage House Nursing & Rehabilitation Center offer?

Eddy Heritage House Nursing & Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Eddy Heritage House Nursing & Rehabilitation Center located?

Eddy Heritage House Nursing & Rehabilitation Center is located at 2920 Tibbits Avenue in Troy, New York.

What do families say about Eddy Heritage House Nursing & Rehabilitation Center?

Reviews for Eddy Heritage House are sharply divided: several families describe serious neglect, slow response to call lights, falls, and unsanitary conditions, while one reviewer praises the staff, cleanliness, and dining experience. The community is a nonprofit skilled nursing facility operated by St. Peter's Health Partners as part of the Trinity Health network.

How can families visit Eddy Heritage House Nursing & Rehabilitation Center?

Submit the Request Information form on this page to connect with Eddy Heritage House Nursing & Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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