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Troy Center For Rehabilitation And Nursing

49 Marvin Avenue

3.2(110 ratings)· Troy average: 3.8

Troy Center For Rehabilitation And Nursing, photo 11 / 6

Quick Facts

Total units
78
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
78
Network Affiliation
Part of the Centers Health Care network
Online Reputation
3.1 Google rating from 109 reviews

What Families Think

There are no detailed family reviews on file for Troy Center for Rehabilitation and Nursing, but the community holds a 3.1 Google rating across 109 reviews, suggesting a mixed range of experiences. The facility positions itself around short-term rehab and long-term skilled nursing care, citing a five-star CMS rating and affiliation with the Centers Health Care network.

The Good

  • Five-star CMS quality rating cited
  • Round-the-clock nursing and caregiver staffing
  • Electronic medical records keep care team coordinated
  • Individualized rehabilitation plans for regaining strength
  • Backed by a larger regional care network

The Bad

  • Google rating of 3.1 suggests mixed satisfaction
  • No published pricing information available

AI-generated from reviews and community data.

Troy Center For Rehabilitation And Nursing is a senior living community in Troy, New York offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.2 out of 5 across 110 reviews.

About Troy Center For Rehabilitation And Nursing

Troy Center for Rehabilitation and Nursing is a skilled nursing and rehabilitation facility in Troy, New York, offering both short-term and long-term care. The community focuses on individualized rehabilitation plans designed to help residents regain strength and return home to the life they love.

The facility employs expert therapists who utilize cutting-edge rehabilitation technology as part of their care approach. A skilled administrator, nurses, and clinical specialists are on staff to address all resident conditions. The center maintains a large care staff to ensure every resident has access to hands-on caregivers, with round-the-clock care available.

Troy Center uses the latest electronic medical record and charting technologies to keep all parties involved in a resident's care in close contact. The community emphasizes a family-like environment, describing itself as a gathering of friends, neighbors, parents, and grandparents getting stronger together, with fun activities and social opportunities available to residents.

As part of the Centers Health Care network, Troy Center is affiliated with the leader in post-acute care in the Northeast. The facility maintains a five-star CMS rating.

Types of Care at Troy Center For Rehabilitation And Nursing

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Troy Center For Rehabilitation And Nursing

3.2overall · 110 ratings combined

3.2★ on Google (110)

Roxann Thorner

Aug 2026

via Google

The physical and occupational therapy is absolutely the best. They are accommodating they make sure you do everything you need to do to get you discharged and out of the center. The staff at the center does care and I know they do the best that they can with limited resources. Like so many other places, things have changed since covid. They are very often short staffed, but the ones who are their work work as a team together to make up for it. The equipment and the physical structure does need to be updated and feplaced. Much of the equipment has definitely seen better days . Also I know the staff tries, but the cleanliness really could use some improvement. . This is the third time that my husband had to go there for rehab and if there ever is a fourth he will choose to go back again. In spite of everything if your loved one is here to get physical therapy this is the place to be.

MaryGrace Scorsone

Jul 2026

via Google

Do not trust this facility with your loved ones. Under multiple name changes (Troy Victorian / Collar City Rehab), the same pattern of severe negligence remains. My vulnerable brother, who suffers from advanced dementia and Parkinson’s, was left with a massive, untreated wound on his shoulder. Management claimed it was a minor "skin tear," but it looks severely like a burn. Worse, when I arrived, the wound was completely uncovered with absolutely zero treatment plan or medical protocol in his chart—they didn't even have the proper supplies on hand. Staff changed their timelines, claiming a "full investigation" happened days before they even bothered to notify me, yet they refuse to share any findings. They do not care for these residents; they neglect them and cover their tracks with shifting stories. I have full photographic evidence and have filed a formal state complaint. Look elsewhere if you want your family member safe.

Britta

Jun 2026

via Google

I was pleasantly surprised with Troy Center. Their PT and OT programs are amazing. My fiance couldn't walk or talk when he went in there and today he is coming home talking and walking. As family you get to know everyone there. The nurses and aides are caring and always helped when we asked for it. We will be back to visit.

Filisha Jones

May 2026

via Google

This place needs some kind of structure NO ONE EVER ANSWERS THE PHONE, MY MOM HAS BEEN IN THERE FOR A YEAR. TODAY IS MOTHERS DAY AND NO ONE ANSWERS THE PHONE ON HER UNIT. THIS PLACE IS FRAUD!!! I have been so nice to these people but after today, I was told that I had to leave a message for my Mother to call me back. No more I am finally speaking out. This place just takes money and purposely leaves the phone off the hook and staff knows this. My review will NOT CHANGE UNTIL THEY ANSWER THE PHONE. It's sad when you're there and active as a family member but when someone calls and asks to speak with DON or asks you to please get someone to get a patient "my mom" there should not be an excuse because that's why there are extra staff on site for these things. The fact that a woman denied me to speak to my mom is diabolical, especially when you work in a facility that's supposed to care for these people. If that's the case then put a PHONE IN ALL THE PATIENTS ROOMS AND STOP BEING CHEAP!!! I MEAN ALL THIS COULD HAVE BEEN RESOLVED IF someone answered the phone. This is not the first time I made this known about this issue. But how can we continue to contact our loved ones when they have no phone. What if there was an emergency. Then what..... Put phones in the rooms.

Bill

Dec 2025

via Google

Our experience at Troy Center turned out to be genuinely positive, even though we were hesitant at first. That reluctance went away quickly when we saw how supportive the staff was. The rehab team was consistently encouraging, and dedicated. They treated our dad with compassion and respect. He’s moving so much better now. We can’t thank them enough. We also want to thank Nick in social work. He took the time to listen to us, answer our questions, and make sure we felt heard. His patience and willingness to help put us at ease. We also want to thank Jenn, one of the nurses, for taking the time to talk with us and explain things clearly. She made us more comfortable and confident in the care being provided. Troy Center exceeded our expectations. They helped make a difficult transition a lot easier for dad and our family. Thank you thank you!

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Government Inspection History

5 inspection visits in the last three years, 44 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 10, 2026Health Complaint8 citations
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 19, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 19, 2026

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 19, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 19, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 19, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 19, 2026

  • Provide care by qualified persons according to each resident's written plan of care.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 19, 2026

  • Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 20, 2026

Feb 12, 2024Fire Safety StandardHealth ComplaintHealth Standard10 citations
  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 1, 2024

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 25, 2024

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 25, 2024

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 1, 2024

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 13, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 21, 2024

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 22, 2024

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2024

Jan 31, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 12, 2022

Oct 28, 2021Fire Safety StandardHealth Standard12 citations
  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2021

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2021

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2021

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2021

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2021

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 13, 2021

  • Have ramps, exits, fire escape ladders, steps, and areas of refuge that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2021

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 20, 2021

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 3, 2021

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2021

  • Provide timely, quality laboratory services/tests to meet the needs of residents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2021

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 20, 2021

Feb 12, 2020Fire Safety StandardHealth Standard13 citations
  • Have proper medical gas storage and administration areas.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2020

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2020

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2020

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2020

  • Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2020

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2020

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2020

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2020

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2020

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 12, 2020

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2020

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2020

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 12, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Troy Center For Rehabilitation And Nursing offer?

Troy Center For Rehabilitation And Nursing offers Skilled Nursing / Long Term Care.

Where is Troy Center For Rehabilitation And Nursing located?

Troy Center For Rehabilitation And Nursing is located at 49 Marvin Avenue in Troy, New York.

What do families say about Troy Center For Rehabilitation And Nursing?

There are no detailed family reviews on file for Troy Center for Rehabilitation and Nursing, but the community holds a 3.1 Google rating across 109 reviews, suggesting a mixed range of experiences. The facility positions itself around short-term rehab and long-term skilled nursing care, citing a five-star CMS rating and affiliation with the Centers Health Care network.

How did Troy Center For Rehabilitation And Nursing do on recent health and safety inspections?

Troy Center For Rehabilitation And Nursing had 5 government inspection visits in the last three years, with 44 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Troy Center For Rehabilitation And Nursing?

Submit the Request Information form on this page to connect with Troy Center For Rehabilitation And Nursing and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Troy.