MyLivingChoice

Cypress Point Rehabilitation and Nursing

5580 Daniel Smith Road

4(111 ratings)· Virginia Beach average: 4.3

Cypress Point Rehabilitation and Nursing, photo 1

Quick Facts

Total units
90
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
90

What Families Think

Reviews for Cypress Point are sharply mixed: several families praise specific nurses, CNAs, and the physical therapy team for compassionate, effective care, while at least one detailed report describes serious neglect and hygiene failures. Overall Google ratings sit at 4 out of 5 from over 100 reviews, but the range between glowing and alarming accounts is wide.

The Good

  • Nurses and CNAs praised by name for compassionate care
  • Physical therapy helped a resident regain ability to walk
  • DON described as knowledgeable, approachable, and caring
  • Staff responsiveness when management is made aware of issues
  • One reviewer noted clean resident and clean room

The Bad

  • One detailed report of bruising, soiled clothing, and hygiene neglect
  • One report of hospice nurse having to clean resident herself
  • One reviewer described poor communication from administration
  • Reported inconsistency in how staff respond to basic care needs

AI-generated from reviews and community data.

Cypress Point Rehabilitation and Nursing is a senior living community in Virginia Beach, Virginia offering Skilled Nursing / Long Term Care. Families rate it 4.0 out of 5 across 111 reviews.

About Cypress Point Rehabilitation and Nursing

Cypress Point Rehabilitation and Nursing is a skilled nursing / long term care community in Virginia Beach, Virginia. The community is licensed for up to 90 residents.

Families rate Cypress Point Rehabilitation and Nursing 4 out of 5 based on 108 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Cypress Point Rehabilitation and Nursing

Skilled Nursing / Long Term Care

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Reviews of Cypress Point Rehabilitation and Nursing

4overall · 111 ratings combined

4★ on Google (111)

tracey tanner

May 2026

via Google

*********** UPDATE TO OWNER/ADMINS RESPONSE ********** *************************************************** It is the facility’s responsibility to contact me directly regarding this matter, my information is the information located in my mother's file. You are fully aware that my mother’s social worker has already contacted your facility, and your administrator personally scheduled an appointment for this Friday at 12:30 PM. Your administrator also stated that she had been reaching out to me and did not receive a response or returned phone call. If this is your version of “reaching out,” then you completely missed the mark, as I have no missed calls, voicemails, or screened calls on my personal number. As someone who retired from healthcare, I find the level of care, communication, and professionalism displayed in this situation completely unacceptable. Families place trust in facilities like yours to provide dignity, compassion, and proper care to vulnerable patients. What my mother experienced fell far below those standards. This matter should have been proactively and professionally addressed by your administration long before a public review became necessary. Your reviews are very misleading on Google as I have found several sites by typing in the name of this facility that place your rating well below average

tracey tanner

May 2026

via Google

My mother entered this facility without bruising and returned home with bruises on both her forearm and hip. I have photographs documenting these injuries. Every day there was an issue involving neglect, hygiene, or lack of basic patient care. my son found feces on the floor and on a tissue sitting on the dresser. When he asked staff to clean it, he was told it could not be done because patients were eating. That response is beyond unacceptable. On multiple occasions, my daughter-in-law arrived to find my mother sitting in soiled clothing and smelling strongly of waste. Each time she asked staff to change her, she was met with excuses that they were busy or patients were eating. My mother has broken skin and dementia. Leaving her sitting in urine and feces is not only inhumane, it is dangerous. My second son also visited and reported that my mother smelled strongly of urine, my mother’s hospice nurse personally had to clean and change her herself on three separate occasions because staff had failed to do so. The final day was no better. My husband went to the facility to make sure my mother was cleaned and properly prepared before her transport home. When he arrived, she was still sitting in soiled clothing. When he questioned staff, he was told they “didn’t know she was going home.” His response was that there was no excuse for her to be left sitting in waste, regardless of whether she was being discharged or not. There were also serious concerns involving nutrition and supervision. One evening, my husband arrived just as staff were removing my mother’s untouched dinner tray. My mother suffers from dementia and often needs reminders or assistance to eat. my mother had family visiting two to three times every single day. We witnessed these conditions despite constant family involvement. I can only imagine what happens to residents who do not have loved ones checking on them regularly. I have filed a complaint along with photos I don't play about my mother or her care

Keisha Marshall

May 2026

via Google

Cypress Pointe is a nice building to bring your loved ones. The nurses are knowledgeable and the DON C.Hunter is a great nurse. She’s very knowledgeable, willing to help, and is easy to approach with any concerns. You can that she cares for the building as well as the residents.

Mary Harvey

May 2026

via Google

I am extremely pleased with your facility. To see my patient go from not able to stand and now she is walking very well. Thank you for keeping her clean, clean room, feeding her, and most importantly for wonderful physical therapy. Appreciate the outstanding customer service skills. Always pleasant to visit. Great experience

Keysharra Wilson

May 2026

via Google

My uncle was resident here for about 3-4 months. Any issues we came across Don took care of once made aware of the situation. This made us feel like we could trust them with our uncle without any worries. The night supervisor Tifany and the night nurse Alyson where amazing as well answered any and all questions we had and took care of my uncle as if he was their family and that all anyone can as for when you have to put your family in a facility. I truly thank you for all you did for my uncle getting him back on his feet and moving around.

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Government Inspection History

4 inspection visits in the last three years, 58 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Feb 23, 2026Fire Safety StandardHealth ComplaintHealth Standard14 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 6, 2026

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 6, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 6, 2026

  • Assist a resident in gaining access to vision and hearing services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 6, 2026

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 6, 2026

  • Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 6, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 6, 2026

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2026

  • Meet other general requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2026

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2026

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 20, 2026

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 6, 2026

Jul 8, 2024Health Complaint3 citations
  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 16, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 16, 2024

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 16, 2024

Aug 4, 2022Fire Safety StandardHealth Standard29 citations
  • Perform COVID19 testing on residents and staff.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 2, 2022

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 2, 2022

  • Develop and implement policies and procedures to prevent abuse, neglect, and theft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 2, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 2, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 2, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 2, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 2, 2022

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 2, 2022

  • Make sure that a working call system is available in each resident's bathroom and bathing area.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 2, 2022

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 2, 2022

  • Not hire anyone with a finding of abuse, neglect, exploitation, or theft.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 2, 2022

  • Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2022

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2022

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2022

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2022

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2022

  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2022

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2022

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2022

  • Plan the resident's discharge to meet the resident's goals and needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2022

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2022

  • Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2022

  • Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 2, 2022

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2022

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2022

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 15, 2022

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 2, 2022

  • Establish emergency prep training and testing.

    Severity C of L: potential for minimal harm, widespreadCorrected Sep 2, 2022

Nov 22, 2019Fire Safety StandardHealth Standard12 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2020

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 3, 2020

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2020

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2020

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2020

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2020

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2020

  • Dispose of garbage and refuse properly.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2020

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2020

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2020

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 3, 2020

  • Develop a communication plan.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 3, 2020

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Cypress Point Rehabilitation and Nursing offer?

Cypress Point Rehabilitation and Nursing offers Skilled Nursing / Long Term Care.

Where is Cypress Point Rehabilitation and Nursing located?

Cypress Point Rehabilitation and Nursing is located at 5580 Daniel Smith Road in Virginia Beach, Virginia.

What do families say about Cypress Point Rehabilitation and Nursing?

Reviews for Cypress Point are sharply mixed: several families praise specific nurses, CNAs, and the physical therapy team for compassionate, effective care, while at least one detailed report describes serious neglect and hygiene failures. Overall Google ratings sit at 4 out of 5 from over 100 reviews, but the range between glowing and alarming accounts is wide.

How did Cypress Point Rehabilitation and Nursing do on recent health and safety inspections?

Cypress Point Rehabilitation and Nursing had 4 government inspection visits in the last three years, with 58 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Cypress Point Rehabilitation and Nursing?

Submit the Request Information form on this page to connect with Cypress Point Rehabilitation and Nursing and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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