4.9(195 ratings)· Virginia Beach average: 4.3
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1 / 6An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Bay Lake Retirement and Assisted Living Community holds a 4.9 out of 5 rating from 195 Google reviewers, suggesting strong overall satisfaction, though no individual review comments were provided to detail specific experiences.
AI-generated from reviews and community data.
Bay Lake Retirement and Assisted Living Community is a senior living community in Virginia Beach, Virginia offering Assisted Living and Independent Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.9 out of 5 across 195 reviews.
Bay Lake Retirement and Assisted Living Community is an independent living and assisted living community in Virginia Beach, Virginia. The community offers 24-hour staff, private rooms with private bathrooms, medication management, housekeeping, laundry service, and an emergency call system. Amenities include a restaurant-style dining room, gathering and activity spaces, social activities, cable or satellite TV, dietary accommodations, and wheelchair accessibility.
Reviewers consistently praise the attentiveness and care of the staff, with families noting that their relatives received helpful support during transitions into assisted living and memory care. Multiple reviewers highlighted the quality of dining experiences and special events. One reviewer wrote, "You can feel how much they care the moment you walk in." However, reviews are mixed regarding management responsiveness and value, with some families expressing concerns about how concerns are addressed.
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Help Me Choose4.9overall · 195 ratings combined
4.9★ on Google (195)
James Walker
Apr 2026
For the money you pay Baylake it is nothing special. They do not take care of some of their good employees. It is so sad. Their nurse director does not care and does nothing. The owners nor upper management listen to residents or family members concerns. All concerns fall on death ears. I would go somewhere else.
Kokomo Jane
Apr 2026
I can’t say enough good things about Bay Lake in Virginia Beach. The team here is truly amazing, and you can feel how much they care the moment you walk in.<br><br>Catie, the Executive Director, does an incredible job leading the community. She’s approachable, kind, and clearly so dedicated to both the residents and her team.<br><br>Olivia, the Memory Care Director, is just as wonderful. She has such a heart for what she does and treats every resident with so much patience and compassion. It really shows.<br><br>Rachel, the Wellness Coordinator, brings so much energy and positivity. She keeps residents engaged and makes sure they are taken care of and that there is something always meaningful going on.<br><br>And Brittany in the office is fantastic—super helpful, organized, and always quick to respond. She helps everything run smoothly behind the scenes and she is so so kind!<br><br>Overall, this is a place you can feel really good about. The team truly cares, and it makes all the difference. Highly recommend!
Priscilla Thibodeau
Nov 2025
My husband is a new resident in Memory Care at Baylake. We experienced something very special today. They provided a wonderful Thanksgiving meal to my husband and our family. The food was delicious and the staff were beyond kind.
Monicia Gainer
Sep 2025
Great leadership!
Sarah Lucas
Sep 2025
All the staff at Bay Lake have been wonderful with my mother. She had some heath issues that made her entry into assisted living challenging. Bay Lake was helpful and attentive and took care of all of her needs. She is doing great and loving it there.
Bay Lake Retirement and Assisted Living Community offers Assisted Living and Independent Living.
Bay Lake Retirement and Assisted Living Community is located at 4225 Shore Dr in Virginia Beach, Virginia.
Bay Lake Retirement and Assisted Living Community carries a 4.9 out of 5 rating from 195 Google reviews. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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