Brookdale Virginia Beach

robert ballinger

Aug 2026

via Google ↗ · Report

Currently I have two brothers in law with advanced dementia who are residents at Brookdale of Va Beach. Our family cannot be any happier with the services provided. The staff from the front desk attendant “Todd” , the nursing staff ( especially Karen and Carol) to the administrative team ( most interactions are with Leslie and Lori) to the maintenance man Kyle are simply amazing! The level of care and compassion at every level is incredible to say the least! The Brothers are treated as family and we feel they are great absolutely the best care they could have! We feel truly blessed to have them at Brookdale!

Rita Hernandez-Wright

May 2026

via Google ↗ · Report

My husband (Pastor Nate) was a resident and he was well respected. The staff showed kindness and compassion to him.The Facility was well kept and had a welcoming atmosphere.. Even though it was a short stay for him, I believe that the care for him was outstanding. Brookdale was home away from home for Pastor Nate. He is in Heaven now and our family would like to say “THANK YOU “ and God bless your staff.

Bri Jwn

Jan 2026

via Google ↗ · Report

John is an awesome employee and an outstanding kitchen manager. His leadership, consistency, and dedication truly make a difference every day. I also want to give a special shoutout to my favorite CNA, Ada she is compassionate, hardworking, and always goes above and beyond. Employees like John and Ada deserve far more recognition for the incredible work they do. They are truly appreciated!

Tony Coles

Jan 2026

via Google ↗ · Report

Brookdale Senior Living raises grave and urgent concerns about the safety, dignity, and basic human treatment of its residents. What has been reported inside this facility goes far beyond isolated mistakes — it reflects a disturbing pattern of neglect, abuse, and leadership failure that places vulnerable elderly residents in constant danger.<br><br>There are CNAs, including Shelly and Carol, who have reportedly made deeply dehumanizing and racist remarks toward residents, referring to them as “monkeys.” Even more alarming, Carol was reportedly responsible for the care of a resident who was left confined to her bed for extended periods without being turned or properly cleaned. This prolonged neglect allegedly led to a severe bedsore that contributed to the resident’s death. The fact that such an incident could occur — and that those involved reportedly remained employed — is horrifying and unacceptable in any care facility.<br><br>In addition to neglect, there are serious reports of physical mistreatment. A CNA named Toi has reportedly popped or struck residents’ hands when they reach for objects. These residents are not being aggressive — many suffer from dementia and Alzheimer’s disease and lack the cognitive ability to understand their actions. Physically striking or “correcting” cognitively impaired residents is deeply concerning and demonstrates a dangerous lack of compassion, training, and respect for resident safety.<br><br>Rather than enforcing accountability, management reportedly allowed Shelly to remain employed under “light duty,” continuing to receive pay while residents continued to experience inadequate care. This response sends a clear message that resident well-being is not being prioritized.<br><br>Additional concerns involve a CNA named Ada, who has reportedly eaten residents’ meals and delayed essential care until the very end of her shift. Residents are allegedly left sitting in wheelchairs for the entire 7–3 shift without being changed, despite being awake long before staff arrive. Leaving elderly residents soiled, uncomfortable, and ignored for hours is not merely neglect — it is inhumane.<br><br>Although some CNAs genuinely attempt to provide proper care, their efforts are undermined by repeated failures within the nursing department. In one reported case, a resident lived with a broken hand for an entire week before any intervention occurred. Nurses, including Jamie, have reportedly failed to administer prescribed pain medication and neglected to enter physician orders, leaving residents to endure unnecessary pain and medical risk.<br><br>What makes these reports even more alarming is that facility leadership is reportedly aware. The Executive Director, Natalie, and the Director of Nursing, Sherin, have allegedly been informed of these issues multiple times and have continued to allow the same individuals to remain employed. When leadership ignores repeated warnings, neglect and abuse become systemic.<br><br>This facility urgently requires outside oversight, investigation, and immediate intervention. Families trust senior living communities to protect loved ones who can no longer protect themselves. Based on these reported experiences, that trust is being dangerously violated at Brookdale Senior Living. Immediate action is needed before more residents are harmed.

Deborah Brown

Oct 2025

via Google ↗ · Report

Very pleased