Ashley B
Mar 2026
(Disclaimer: “staff” refers to who I witnessed and my interaction. I’m not making a generalized statement off one visit about every staff member but my review and concerns apply certainly to the staff that I witnessed and the conditions I witnessed) This facility does not honor their residents and it is so sad to witness people who rely on staff to care for them be let down in such a way. Residents are left in their beds with water cups from the previous day. The staff doesn’t prioritize residents mobility which further makes them immobile. Residents are left in their beds in soiled linens and offered no engagement activities or even the option to watch tv. For the more mobile residents who gather in the halls and try to partake in conversation and social interactions, they were outright ignored. I witnessed several conversations initiated by lucid residents ignored by the staff. I came by this facility since I was in town to visit a relative and I am utterly shocked by the state of the facility and the flippant demeanor of the staff. During my visit, I came to the front desk to ask for a sharpie and when returning that sharpie, I was standing there to hand it back and was met with a completely unprofessional interaction by one of the facility nurses completely initiated by her which speaks to the norms of how the staff interact with each other. I do not question that the role of the staff is challenging but I feel that compassion and professionalism are the bare minimum and I did not witness either of those. I called the administrator, April as soon as I left to share these concerns and look to provide further details and I am awaiting a response. It is most upsetting that this facility positions itself as a place to care for our elders and that is not what I witnessed. No matter the circumstances that brought them to the facility, every person deserves to have their dignity intact as they navigate the aging process and that is not happening here. My heart breaks for the residents in this facility. The staff needs professional development and accountability measures put in place that prevent these outcomes. Very minimally conversations around If they are not going to care for the people in their building then they should leave and make room for people who have the heart to complete this work. I’m open to suggestions on next steps.






