CountryHouse Residence is an assisted living community in Council Bluffs, Iowa. The facility offers 24-hour staffing, medication management, housekeeping, dietary accommodations, an emergency call system, and wheelchair accessibility, along with social activities and outings.
Reviews are decidedly mixed. Many reviewers praise the staff as caring and competent, describing a warm atmosphere where residents engage in activities, personal grooming, and family involvement. Several families report being welcomed to support groups, social hours, and celebrations at no additional cost. However, a significant number of reviewers raised concerns about staff training and consistency, citing issues with medication management without proper authorization, inconsistent adherence to care schedules, and inadequate supervision and response to residents' needs. One reviewer noted that after meeting to discuss concerns, the facility addressed them to the family's satisfaction.
Families consistently describe the community as small and home-like, with residents living in personalized rooms furnished with their own belongings rather than institutional furnishings. The facility appears to serve both general assisted living and memory care populations.