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North Crest Living Center

34 Northcrest Drive

4.3(42 ratings)· Council Bluffs average: 4.4

North Crest Living Center, photo 11 / 5

Quick Facts

Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
62
Ownership
Locally owned, family-style skilled nursing facility
History
Operating 40 years, new ownership since 2009
Facility size
Smallest nursing facility building in Council Bluffs
Quality rating
Rated above average by Nursing Home Compare

What Families Think

Families overwhelmingly describe North Crest Living Center as a small, family-like skilled nursing facility where staff go above and beyond for residents in both short-term rehab and long-term care. The vast majority of reviewers praise the personal attention, communication, and therapy team, though a handful of reports raise serious concerns about administrator responsiveness and a few care lapses.

The Good

  • Small size allows highly individualized, family-like care
  • Reviewers repeatedly praise therapy and rehab team
  • Staff described as attentive, kind, and communicative
  • Above-average quality-of-care rating from Nursing Home Compare
  • Housekeeping and food quality praised by multiple families

The Bad

  • One report of an administrator being rude and unresponsive
  • One report of poor management communication and follow-through
  • One report of missed meals and an oxygen setting error
  • One report of staff overheard making an insensitive remark, later addressed

AI-generated from reviews and community data.

North Crest Living Center is a senior living community in Council Bluffs, Iowa offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.5 out of 5 across 40 reviews.

About North Crest Living Center

Northcrest Living Center is a locally owned and operated skilled nursing and rehabilitation facility serving Council Bluffs, IA and the greater Omaha, NE metro area. The facility has been in business for 40 years and has operated under new ownership since 2009.

Northcrest provides options for both short-term and long-term stays for individuals in need of nursing care. According to Nursing Home Compare, the facility has been rated above average in quality of resident care and above average overall.

Care is supported by 24-hour skilled nursing staff along with a therapy program described as one of the best in the area. As a small, locally owned and operated facility, Northcrest emphasizes delivering quality, one-on-one service to residents.

The admission process is designed to be simple, with a staff described as dedicated and friendly. The plan of care is thorough and clear, and communication between staff and families is highlighted as a strength of the facility.

Northcrest identifies itself as the smallest nursing facility building in Council Bluffs, a distinction that allows for a highly individualized plan of care for each resident and a family-like approach to service.

Types of Care at North Crest Living Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Rooms
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of North Crest Living Center

4.3overall · 42 ratings combined

4.5★ on Google (40) · 1★ on Yelp (2) · Yelp page ↗

kirk hutchison

May 2026

via Google

My father of 91 years age took ill which required he spend his final days in a nursing facility. I was sad for him at first since he really enjoyed living in his own home. But then my dad, me, and my other relatives soon noticed just how terrific and helpful the staff is at Northcrest. They are all kindhearted, caring people and very patient with the needs of the elderly. I am a hospice nurse myself and have been involved with many nursing facilities and this is the best. The rooms are very comfortable and always clean, the food is very good (big shout-out to the chefs and kitchen crew), and as I said, the staff could not be more thoughtful, efficient, and caring. If I could give it 6 stars I would. Highly recommended. - Addition to above review - When I stated above that the staff at Northcrest are patient with the elderly, please allow me to provide a couple of examples. Back in the day...and even in present day...my dad was an electronics guru having been trained in that field for four years in the Navy and then using that experience with Pacific Bell for many years in his post military carrer. Fast forward to his final days at Northcrest when they so graciously provided a large digit clock to help him with the confusion he was experiencing regarding his perception of days of the week and hours of the day. In his perfectionistic (in a good way) electronics mindset, the clock needed to be placed in a very precise spot to satisfy his concerns. The staff VERY patiently worked with him for nearly a week attempting to meet his needs. They did so perfectly, so patiently, and without complaint. I had another example I was going to give but this post has gone on long enough. Suffice it to say that I doubt you will find a more caring, kindhearted staff anywhere in Council Bluffs, or beyond. Such great people.

Heather Hoeft

May 2026

via Google

The staff is very caring and friendly to all.

Alexis Bancroft

May 2026

via Google

This is the most warm, loving and comfortable setting you could ask for! Whether looking for short term rehabilitation or long term nursing care, Northcrest is the best in town!

Elaine Collier

May 2026

via Google

My longstanding significant other has had two short-term, rehabilitation stays at Northcrest. And as much as home is always the preferred place to be after spending several days in the hospital, Larry and I could not have been more pleased with the loving staff, the spectacular therapy team, the warmth and compassion felt from the moment we walked through the doors, to the hugs and tears shared as we said our goodbyes the day of discharge. The entire team, from Royce who served as our personal concierge from the moment we arrived, all the way to helping me load our personal belongings in the car, making sure we had her personal cell phone number to reach out day or night. To Stephen and Sarah in therapy who made sure we were fully prepared to manage his care at home. Discharging home from Northcrest was bittersweet. We were excited to be back together at home, but felt as though we were saying goodbye to a wonderful group of people who had become family. If you find yourself faced with the daunting task of selecting a skilled rehab center for a loved one, walk through the doors of Northcrest, ask for Royce, and you’ll most certainly leave feeling at peace, and as if you’ve made a lifelong friend and amazing connection.

Katie Cichorz

May 2026

via Google

I don't have enough words to describe how fantastic Northcrest is. The facility is small so the patient to staff ratio is amazing. They go above and beyond taking care of my loved one. The staff is so friendly and knowledgeable. Anytime an issue is presents it gets fix immediately. The therapy department works very hard with patients to get them above and beyond the minimum requirements. The staff truly cares for their clients. If you are looking for a place to take care of your loved one. This is the place for you.

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Government Inspection History

6 inspection visits in the last three years, 50 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Aug 26, 2025Health Complaint3 citations
  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 24, 2025

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 24, 2025

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 24, 2025

Jul 24, 2025Fire Safety StandardHealth Standard21 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 7, 2025

  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 7, 2025

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2025

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2025

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 19, 2025

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 12, 2025

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 21, 2025

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2025

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 6, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 30, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 23, 2025

  • Implement a program that monitors antibiotic use.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 22, 2025

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2025

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2025

Sep 19, 2024Fire Safety StandardHealth ComplaintHealth Standard16 citations
  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 19, 2024

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 19, 2024

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 26, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 11, 2024

  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 19, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 19, 2024

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 19, 2024

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 19, 2024

  • Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 19, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 19, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 19, 2024

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 19, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2024

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2024

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2024

Aug 2, 2024Health Complaint3 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 2, 2024

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 2, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 2, 2024

Mar 28, 2024Health Complaint2 citations
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 22, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 22, 2024

Jun 8, 2023Fire Safety StandardHealth Standard5 citations
  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 14, 2023

  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 26, 2023

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 28, 2023

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 28, 2023

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 14, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does North Crest Living Center offer?

North Crest Living Center offers Skilled Nursing / Long Term Care.

How much does North Crest Living Center cost?

North Crest Living Center has not published its pricing. For context, communities in Council Bluffs that publish rates start around $4,125 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is North Crest Living Center located?

North Crest Living Center is located at 34 Northcrest Drive in Council Bluffs, Iowa.

What do families say about North Crest Living Center?

Families overwhelmingly describe North Crest Living Center as a small, family-like skilled nursing facility where staff go above and beyond for residents in both short-term rehab and long-term care. The vast majority of reviewers praise the personal attention, communication, and therapy team, though a handful of reports raise serious concerns about administrator responsiveness and a few care lapses.

How did North Crest Living Center do on recent health and safety inspections?

North Crest Living Center had 6 government inspection visits in the last three years, with 50 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit North Crest Living Center?

Submit the Request Information form on this page to connect with North Crest Living Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at North Crest Living Center? Claim this listing to update photos, pricing, and details. It's free.

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