R Maddox
Jun 2026
Our family’s experience with the administrative side of this facility has been very difficult, and I want other families to be prepared. Our sister has a terminal diagnosis and is on hospice care. We expected important matters like Medicaid processing and documentation to be handled with urgency. Unfortunately, we experienced delays and poor communication that added unnecessary stress during an already heartbreaking time. We provided Medicaid documents April 14th, but later learned they were not submitted until April 29th. We were given conflicting information about the delay, including being told her account balance was an issue, even though those funds were intended to pay her facility bill. We repeatedly requested an invoice but never received one, despite being asked to make a payment over the phone. We have also requested onboarding paperwork multiple times and were told it would be emailed, but months later we still have not received it. A grievance regarding a missing cell phone was submitted and we have not received a response. We were also informed that shortly after admission the facility lost its social worker and currently only has coverage from someone who comes from another location one day a week. For families navigating hospice, Medicaid, and care decisions, consistent support is important. The care staff may care for residents, but the administrative communication and follow-through have been extremely frustrating. Families considering this facility should be prepared to stay involved, keep records, follow up often, and advocate closely for their loved one. I hope management takes these concerns seriously and improves the experience for future families.
