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Citizens Care and Rehabilitation Center

1920 Rosemont Avenue

2.3(15 ratings)· Frederick average: 4.3

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Citizens Care and Rehabilitation Center, photo 11 / 3

Quick Facts

Total units
170
Medicare rating
5 of 5

CMS Care Compare

Ownership
Government, County
Certified beds
170
Therapy staff
Respiratory therapists on staff for residents

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews of Citizens Care and Rehabilitation Center are largely negative, with families describing slow response times to call lights, communication breakdowns among staff, and unreturned calls from management after serious incidents. One reviewer, however, praised the nursing, CNA, and respiratory therapy staff after a month-long stay for a family member.

What reviewers praise

  • Nurses, CNAs, and respiratory therapists praised by one family
  • On-site spa room and beauty salon
  • Resident-centered activity choices offered

What reviewers flag

  • Multiple reports of long waits after using the call button
  • Staff communication breakdowns reported, including patient misidentification
  • One report of management not returning calls after complaints
  • Overall Google rating is low at 2.3 from 15 reviews

AI-generated from reviews and community data.

Citizens Care and Rehabilitation Center is a senior living community in Frederick, Maryland offering Skilled Nursing / Long Term Care. Amenities include Outdoor Patio, Gathering / Activity Spaces and Social Activities. Families rate it 2.3 out of 5 across 15 reviews.

About Citizens Care and Rehabilitation Center

Citizens Care and Rehabilitation Center of Frederick is a care and rehabilitation facility in Frederick, Maryland. The community is guided by a principle of providing outstanding and innovative healthcare in an environment that values the importance of the individual and family.

The facility emphasizes a positive and uplifting atmosphere as vital to successful healing, recovery, and living. The community features lush landscaped yards, a spa room, and a beauty salon.

A resident-centered approach ensures that every individual has opportunities to participate in activities of their choice. Residents can take advantage of a host of activities that are challenging, interesting, educational, and recreational in nature.

Types of Care at Citizens Care and Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)
  • Outdoor Patio
  • Salon / Barber

Activities

  • Social Activities

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Reviews of Citizens Care and Rehabilitation Center

2.3overall · 15 ratings combined

2.3★ on Google (15)

M Bandler

May 2026

via Google ↗

Lots of better places with better care. Better food. More activity for patients. Like a jail. Don't recommend. Can't really say anything positive

Dale Eyler

Jan 2026

via Google ↗

My wife had an accident and I pushed the button for the nurse waited and waited no one so I went up to the nurses station and there was no one but I seen three nurses standing around having a powow while the the alarm was going off for my wifes room I had to go to the front desk to ask for help

Erica Hoff

Sep 2023

via Google ↗

If you're looking to have your loved one cared for, or pass with any kind of dignity, this is NOT the place. The less than minimal care that was given to my mother was communicated to staff and supervisors. After having a less than professional conversation with the night supv Ez, he not only yelled at me but proceeded to hang up on me. I left messages for both directors and other management and NOT ONE of them returned my call or followed up with us after they had wrongly identified my mother twice just in my presence alone. The staff was unable to communicate well with eachother. The employees started arguing amongst themselves right in front of their station for all to see and hear after the first misidentication. They might get changed, bathed or fed or relieved from pain, but each day was a struggle to get accomplished here, esp if a family member wasn't present.

Lois Calzone

Apr 2023

via Google ↗

What care you get is sufficient. However waiting for someone to come into your room when you can’t use the gizmo to call a nurse can make the wait interminable!!!! I sit here 10 hrs a day with my husband and virtually no one comes in unless they are performing a service such as meals, wound change or meds.

David

Apr 2019

via Google ↗

My dad has been here for a month. Citizens Care is so nice. The nurses, the respiratory therapists, and the CNAs are excellent. He's been at a number if CMS 5 stars and I have to say, they cannot compare to Citizens Care. We are loving this facility.

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Government Inspection History

4 inspection visits in the last three years, 51 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 20, 2026Fire Safety StandardHealth Standard14 citations
  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 4, 2026

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 1, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 1, 2026

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2026

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2026

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2026

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 4, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 4, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 4, 2026

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 4, 2026

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 4, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 4, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 4, 2026

Oct 16, 2025Health Complaint2 citations
  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2025

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2025

Dec 23, 2024Fire Safety StandardHealth Standard17 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 3, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 5, 2025

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 5, 2025

  • Ensure proper usage of power strips and extension cords.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 5, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 3, 2025

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 5, 2025

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 5, 2025

  • Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 5, 2025

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2025

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2025

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2025

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2025

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2025

  • Have horizontal exits used in accordance with safety requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2025

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 5, 2025

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 3, 2025

Jun 18, 2019Fire Safety StandardHealth Standard18 citations
  • Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

    Severity G of L: actual harm, isolatedCorrected Aug 2, 2019

  • Observe each nurse aide's job performance and give regular training.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 17, 2019

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 17, 2019

  • Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 2, 2019

  • Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 17, 2019

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2019

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2019

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 17, 2019

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2019

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2019

  • Assist a resident in gaining access to vision and hearing services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2019

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2019

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 17, 2019

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 8, 2019

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2019

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 2, 2019

  • Ensure that testing and maintenance of electrical equipment is performed.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 8, 2019

  • Meet other general requirements.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 8, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Citizens Care and Rehabilitation Center offer?

Citizens Care and Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Citizens Care and Rehabilitation Center located?

Citizens Care and Rehabilitation Center is located at 1920 Rosemont Avenue in Frederick, Maryland.

What do families say about Citizens Care and Rehabilitation Center?

Citizens Care and Rehabilitation Center carries a 2.3 out of 5 rating from 15 Google reviews. Reviews of Citizens Care and Rehabilitation Center are largely negative, with families describing slow response times to call lights, communication breakdowns among staff, and unreturned calls from management after serious incidents. One reviewer, however, praised the nursing, CNA, and respiratory therapy staff after a month-long stay for a family member. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did Citizens Care and Rehabilitation Center do on recent health and safety inspections?

Citizens Care and Rehabilitation Center had 4 government inspection visits in the last three years, with 51 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Citizens Care and Rehabilitation Center?

Submit the Request Information form on this page, or contact Citizens Care and Rehabilitation Center directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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