3.7(20 ratings)· New Britain average: 4.2
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families of residents at Cassena Care at New Britain describe a facility with attentive, competent nursing staff and a clean environment despite its older building. Reviewers appreciate the bilingual staff and on-site physical therapy, though a few isolated incidents involving staff tone and front-desk manner were noted.
AI-generated from reviews and community data.
Cassena Care at New Britain is a senior living community in New Britain, Connecticut offering Skilled Nursing / Long Term Care. Families rate it 3.7 out of 5 across 20 reviews.
Cassena Care at New Britain is a skilled nursing and long-term care community in New Britain, Connecticut. The building is older but maintains cleanliness throughout the facility. Physical therapy services are available on weekends.
Reviewers consistently praise the competence and caring nature of the nursing and clinical staff, with many noting that patients appear happy and families report satisfaction with the care provided. Several staff members are bilingual in Spanish or Polish. One reviewer wrote, "Their attention to the patients are above excellent." Staff have been noted for helpfulness with discharge planning and coordination of care at home.
Experiences with communication have been mixed, with some families reporting friendly and respectful interactions while others encountered challenges during initial contact. One reviewer described a concerning incident involving a staff member's tone with a patient, though the same reviewer noted that overall care improved over time.
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Help Me Choose3.7overall · 20 ratings combined
3.7★ on Google (20)
Monserrate Baez
Sep 2020
I will recommend cassena care to anyone great staff very friendly and very respectful staff and they will help anyone on there discharge day to get everything help you will need at home im personally i would like to thank every staff day shift and night and lets not forget the cleaning crew they alway keep everything clean thank you guys for evrything
Marialice Bunnell
Jul 2019
Tonight was my first experience with this place, the receptionist who answered the phone talked too fast and was extremely rude, still can't get sold of my brother. Now that he has been here awhile, things have gotten much better,.I feel he is getting the care that he needs and he actually is quite happy, sorry for jumping to conclusions!
Beth M
Feb 2019
While there I noticed one of the staff members speaking to one of her patients in a horrible tone. She was upset that he had went on himself, and even cursed while expressing her frustration to the individual. I should’ve alerted a supervisor about it but, I didn’t and I now feel horrible about it.
Molly
Jun 2018
Cassena was referred to me last year by 2 of my coworkers whose mothers had both been here. My mom spent 1 month here August 17. When she had to return to rehab June 18 I almost went into a panic attach thinking that I could not get her back in here. The building is older but very clean. The entire staff is amazing. Physical therapy is there on the weekends. New problems are arising with her medical needs. The nurses and APRN are on it. I could go on and on. Not one problem here.
eli Roessler
Jun 2018
I have found the staff to be caring and very competent. Their attention to the patients are above excellent. The facility is very clean and the patients are happy. Nursing staff are very competent in the care they are providing. Feedback from other families is that they are pleased with their loved ones care. Many staff are bilingual in either Spanish or Polish.
Cassena Care at New Britain offers Skilled Nursing / Long Term Care.
Cassena Care at New Britain is located at 66 Clinic Dr in New Britain, Connecticut.
Cassena Care at New Britain carries a 3.7 out of 5 rating from 20 Google reviews. Families of residents at Cassena Care at New Britain describe a facility with attentive, competent nursing staff and a clean environment despite its older building. Reviewers appreciate the bilingual staff and on-site physical therapy, though a few isolated incidents involving staff tone and front-desk manner were noted. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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