Amy L
Jan 2026
Based on my experience, I would not recommend the facility. My mom’s personal belongings went missing, her maintenance issues weren’t addressed, and communication from management was poor. There was also a pest issue 🪳 .
Brookdale Lake Mary
150 Middle Street4(39 ratings)· Lake Mary average: 4.1
Part of Brookdale Senior Living · 475 communities · 4.3★ average
1 / 6Quick Facts
- Total units
- 92
- Licensed capacity
- 92 residents
- Memory care
- Dedicated dementia and Alzheimer's care unit
- Care cost structure
- Rates increase as resident care needs rise
- After-hours contact
- One report of unreachable staff after 5pm
California CDSS
What Families Think
Brookdale Lake Mary draws sharply divided feedback: many families describe attentive, personal care and happy residents, while a significant number of others report serious lapses in hygiene, supervision, and communication. With a 4-star average across 39 Google reviews, experiences appear to vary widely depending on staff, timing, and level of care needed.
The Good
- Staff know residents by name personally
- Residents described as happy, well cared for
- Dedicated Alzheimer's and dementia unit staff praised
- Food consistently praised by multiple families
- Some families report years of positive, stable care
The Bad
- Multiple reports of dirty rooms, soiled bedding, unclean bathrooms
- Several reports of falls tied to inadequate supervision
- Multiple complaints about billing errors and unresponsive management
- Some reviewers describe rude or dismissive staff conduct
AI-generated from reviews and community data.
Brookdale Lake Mary is a senior living community in Lake Mary, Florida offering Assisted Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 39 reviews.
About Brookdale Lake Mary
Brookdale Lake Mary is a 92-bed assisted living community in Lake Mary, Florida. It serves residents needing help with daily activities and offers a dedicated dementia and Alzheimer's unit.
Family experiences at this community are sharply divided. Several families describe deeply positive stays, noting that staff members know residents by name, engage with them personally, and demonstrate genuine care, one family wrote, "she feels safe yet independent and in-control of her own life." Families consistently praise the food and mention residents appearing happy and well-cared-for. However, other families report serious concerns: inadequate hygiene and housekeeping (dirty bathrooms, soiled bedding left unaddressed), insufficient supervision leading to falls and injuries, and staff conduct described as disrespectful or dismissive. Cleanliness complaints appear across multiple reviews.
The community holds a 4 out of 5 Google rating based on 39 reviews. The stark contrast between five-star and one-star accounts suggests that quality of care and conditions may vary considerably, or that family expectations and experiences differ significantly upon arrival.
Types of Care at Brookdale Lake Mary
Assisted Living
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Brookdale Lake Mary
4overall · 39 ratings combined
4★ on Google (39)
Stephen Bachove
Jul 2025
I have been here 6 months and I have had numerous problems with staff and care by same<br>So have other residents. Disrespect and rudeness is in full view by many medical staff members. I am a retired multiple certified physician and surgeon and 78 years old<br>Treatment here for. me is inadequate and noted inexperienced staff also.A disgusting situation as a medical person working with people for 60 years. Sometimes waiting for care after pressing call button for 2 hours and alerting again and being told now we are on a break for an hour and one half! Absolutely disgusting and I am paying an extra $650 per month to. Uncalled for situation in any case<br>I hope other Brookdales are not like this! The administration is not giving residents respect for the elderly. I see it but most residents do not due to various circumstances like dementia or Parkinson disease or Alzheimers.<br>I also have advanced degrees in Psychology to so I have an advantage for helping others<br>This is now my home address and that is a worry for me and hopefully can help make improvements to. Considering what I have seen I have little hope of change realizing the mind set of administration and health directors and lack of COMPASSION for people here. Disgusting display and hurts my feelings about human beings<br>Furthermore being talked down to as well as belittling occurring all the time by low IQ people here is very disconcerting. Especially from medically oriented staff!<br>Enough! Dr. Stephen Bachove<br>Additional information concerning food services here at Brookdale Lake Mary. Not good and for me and as expressed by others food not always edible and I find disgusting at times<br>I have been told that this no way to treat the elderly! It is going down hill to. When decent no extras no doubles no getting 2 entrees.
Fork in the road
Oct 2024
The facility is clean. Most of the people are nice - lots of staff turnover. I changed my rating as it is a 5-star facility if you are very independent. Once a resident needs help, the rates go way up, but the quality of care does not.
Angel Parillo
Mar 2024
We moved my father in law (dad) in december to brookdale lake mary he absolutely loved it the staff is amazing very on top of things kept us informed of everything going on we just lost him a few weeks ago and I wanted to thank the staff for calling and asking how he was doing before he passed Roxy made it seamless for his transition when he moved in and Katelyn is a gem I can't thank you both enough these two go above and beyond and brookdale is very lucky to have such caring people thank you all as well as me coretta and ms sonia
Angelina Lia
Mar 2024
Very nice place,of the assisting that I have visited,it is one of the cleanest and best.presented .
Frequently Asked Questions
What types of care does Brookdale Lake Mary offer?
Brookdale Lake Mary offers Assisted Living.
Where is Brookdale Lake Mary located?
Brookdale Lake Mary is located at 150 Middle Street in Lake Mary, Florida.
What do families say about Brookdale Lake Mary?
Brookdale Lake Mary draws sharply divided feedback: many families describe attentive, personal care and happy residents, while a significant number of others report serious lapses in hygiene, supervision, and communication. With a 4-star average across 39 Google reviews, experiences appear to vary widely depending on staff, timing, and level of care needed.
How can families visit Brookdale Lake Mary?
Submit the Request Information form on this page to connect with Brookdale Lake Mary and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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