MyLivingChoice

Aviata At Lake Mary

710 North Sun Drive

3.8(309 ratings)· Lake Mary average: 4.1

Aviata At Lake Mary, photo 11 / 4

Quick Facts

Total units
120
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
120

What Families Think

Reviews of this skilled nursing and rehab community are sharply divided: several families and residents praise specific staff members by name for compassionate, attentive care and effective physical therapy, while other families describe severe neglect, including bruising, dehydration, and a catheter failure that led to sepsis and hospitalization. The facility acknowledged being short-staffed in at least one case cited by a reviewer.

The Good

  • Physical therapy praised as effective and consistent
  • Multiple staff members singled out by name for compassionate care
  • Housekeeping staff praised for cleanliness and attentiveness
  • Food described as good by several residents

The Bad

  • Multiple reports of serious neglect, including bruising and dehydration
  • One report of a fatal outcome linked to inadequate care
  • One report of catheter failure leading to sepsis and hospitalization
  • Staff shortages cited by reviewers as a cause of neglect

AI-generated from reviews and community data.

Aviata At Lake Mary is a senior living community in Lake Mary, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 309 reviews.

About Aviata At Lake Mary

Aviata At Lake Mary is a skilled nursing and long-term care facility in Lake Mary, Florida, with a licensed capacity of 120 residents.

Family reviews reflect a deeply divided experience. Several families praise specific staff members, naming CNAs like Bianca and Sherry for their attentiveness, dignity, and humor, and highlight positive therapy outcomes and food quality. One family wrote that employees are "loving and helpful." However, other families describe serious concerns including neglect, inadequate rehabilitation time, and rough handling of residents, with complaints about basic needs going unmet.

The facility holds a 3.8 out of 5 star rating based on 309 Google reviews, indicating substantial variation in resident and family experiences.

Types of Care at Aviata At Lake Mary

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Aviata At Lake Mary

3.8overall · 309 ratings combined

3.8★ on Google (309)

Martha Dabolish

Jul 2026

via Google

On behalf of our family, we would like to recognize several staff members that deserve recognition for their outstanding assistance in many different areas. Firstly, Helga, Patient Care ( may be incorrect on full title) has been an angle from heaven. Her patience in listening and genuinely caring for our family members needs has and is the answer to him adjusting and making so much recent improvement. She is so kind and loving and will stay late to make sure all concerns are met. Helga is a beautiful soul and Aviata is blessed to have her. I understand JoJo has also been very instrumental in recognizing where changes were needed and she promptly authorized changes be made that Helga brought to her attention. Again, we are grateful. Let us also recognize Robert, Physical Therapy. He is extremely knowledgeable in what our family member needs to help rehabilitate him. Robert genuinely cares for his patients progress and on last visit , we’re seeing a lot of progress. For this we are extremely grateful also. Today on my visit, I met. Sherry, CNA, whom I have heard so much about. She is kind and caring and stays on task. Again I understand she actually stayed past her shift to assist with a shower for our family member. Again, forever grateful. Overall, the facility is very nice. I haven’t personally witnessed any sanitation issues. And he actually likes the food. So compliments to the chef and staff. Overall, our family feels very pleased but the above mentioned are some of your star staff members and deserve recognition. Thank you! I can only add to existing post and my family wanted to also recognize Andrew,RN, who is always pleasant and understanding to our family members needs. He treats him with respect and takes time to answer and explain any issues regarding his medications. Always upbeat and a true treasure you have in him. Thank you Andrew❤️🙏

Lauren Golubock

Apr 2026

via Google

My father was admitted to Aviata Nursing Home and Rehabilitation on Tuesday, April 7. During his time there, he was repeatedly neglected. He was left sitting in his own feces for extended periods, and his calls for basic needs—such as water and assistance with toileting—were routinely ignored. While in the facility, it was evident that this was not an isolated issue. Patients could be heard calling out for help, often without response, while staff appeared overwhelmed or unwilling to assist. The overall environment did not reflect a place focused on healing or patient care. My father’s condition significantly deteriorated during his stay. Despite having complex medical needs, proper precautions were not taken. His catheter was removed, and staff were unable to successfully reinsert it. As a result, he went over 24 hours without producing urine, which led to severe medical complications, including sepsis, dangerously low blood pressure, and metabolic acidosis. He has since developed severe wounds on his backside, which now require ongoing hospital treatment, including wound packing and cleaning. Due to these complications, he is now also requiring dialysis. He is currently admitted to Orlando Health Lake Mary Hospital in the Intensive Care Unit, where he is receiving critical treatment. As a mandated reporter who works daily with a highly vulnerable population of students with disabilities, I am deeply disturbed by what I witnessed. I am trained to recognize neglect and ensure the safety and dignity of those in my care. What occurred in this facility is, in my professional opinion, a clear failure to provide even the most basic standard of care. It is both alarming and unacceptable. This outcome reflects serious concerns regarding negligence and inadequate care. No patient should experience this level of suffering in a facility responsible for their well-being.

MP

Mar 2026

via Google

If you have a loved one, please, do not bring them to this facility. My father was brought there after a fall, to have rehab. He had 30 min of "rehab" a day, supposedly, and spent the rest of the time in a wheelchair chair or in his bed. He was considered a fall risk, so they stuck him in a wheelchair and left him there. His arms were so bruised. There is no question they had to of manhandled him roughly for the kind of bruises he had. After a week at home with me, he was bruise free. I am absolutely disgusted at the care he didn't receive. They claimed they were short staffed to excuse their negligence. My father was dehydrated, had extremely swollen ankles and left in a wheelchair. They did nothing for him, even after I brought this to their attention. The food they served is unedible. I was bringing food for him, and spending hours there to make sure that he was safe. The pictures do not do it justice. Unfortunately, I didn't get him out of there fast enough. His body couldn't recover from the negligence he suffered there and passed away 2 weeks after he came home. I am heartbroken that I allowed this place to care for my most precious father. My father was 92 with late stage Alzheimer’s and needed special care, that this place could not provide. Though his days were numbered, they didn't have to be like this. This is not how you treat people. I was warned about this place but due to limited options, I allowed them to care for my father. Please don't make the same mistake I did. Its a regret I will have to live with. It is a heavy weight on my heart.

Priscilla Gray

Mar 2026

via Google

Bianca CNA 11-7 is a very caring person, treats everyone with dignity, kindness and a touch of humor. She has given me encouragement every night she has been on duty. She's one of earth angels! May God Bless Her. Sherry cna 3/11 creates great environment by tidying the room, freshening the beds and treat us with respect and caring manner. Her touch of humor lifts the spirit, she comfort me one night after pity party it was very much appreciated. She even water my plants and flowers that loving friends sent me. She is one of my earth angels. Lior CNA 7/3 shift, only attended me once but he was kind and gentle. Treated me with experience beyond his years. Thank you. Ben nurse 7/7 shift. Ben is the calmest men i ever me, first person i had contact with at Aviata, gentle, told me what the purpose of everything. He has taken not only the nurses role but the cna role when staff short hand. He came in and helped my roommate after problem, cleaned her up and dressed her in fresh gown and restored her dignity well being. My earth angel. Markel CNA 7/3 shift, he is combination of humor and caring, kind person,and he treats you how he would want to be treated. Real good guy. Barbara is a force. And she is now my cousin Barbara number two, with great smile. Therapy department was terrific, very devoted. Housekeeping department is fantastic, Rose and Mattie great help. Activities department very sweet and fun. Director of patient experience Helga comes in with fresh face, makes residents comfortable. Sweet personality, caring heart. Adore her. Jojo from ss very very sweet.

Andrea Holt

Feb 2026

via Google

Therapy was great and consistent, people who work in therapy are kind and helpful. I’m stronger and walking better than in the past. Employees are loving and helpful and I got great care. Lior, Erica the CNA was very helpful and stood out. Helped me get stronger. Even the food is delicious. If you trying to choose the place this is it. Helga was very supportive throughout my staying. I noticed big positive changes.

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Government Inspection History

3 inspection visits in the last three years, 15 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Jul 25, 2024Fire Safety StandardHealth Standard6 citations
  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2024

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2024

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2024

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024

Dec 9, 2022Fire Safety StandardHealth Standard5 citations
  • Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2023

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2023

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2023

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2023

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2023

Feb 4, 2021Fire Safety StandardHealth Standard4 citations
  • Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2021

  • Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2021

  • Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2021

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 4, 2021

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Aviata At Lake Mary offer?

Aviata At Lake Mary offers Skilled Nursing / Long Term Care.

Where is Aviata At Lake Mary located?

Aviata At Lake Mary is located at 710 North Sun Drive in Lake Mary, Florida.

What do families say about Aviata At Lake Mary?

Reviews of this skilled nursing and rehab community are sharply divided: several families and residents praise specific staff members by name for compassionate, attentive care and effective physical therapy, while other families describe severe neglect, including bruising, dehydration, and a catheter failure that led to sepsis and hospitalization. The facility acknowledged being short-staffed in at least one case cited by a reviewer.

How did Aviata At Lake Mary do on recent health and safety inspections?

Aviata At Lake Mary had 3 government inspection visits in the last three years, with 15 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Aviata At Lake Mary?

Submit the Request Information form on this page to connect with Aviata At Lake Mary and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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