Cathy Wesson
Nov 2025
I recently had total knee surgery. My care person from Bright Star was Amazing!! Compassionate, great teacher, kind and professional! His name was Mitchell, and I highly recommend!👍🏻👍🏻❤️
1 / 5Quick Facts
- Service type
- In-home physical therapy provided after surgery
- Care setting
- Home health and hospice care delivered in-home
What Families Think
Families and clients who received in-home care through this Birmingham home health and hospice agency generally praise individual caregivers, nurses, and physical therapists by name, describing them as compassionate and professional. One reviewer described a difficult experience with the office's communication and handling of a service dispute.
The Good
- Caregivers praised as compassionate and professional
- In-home physical therapist described as knowledgeable and easy to talk to
- Nurses commended for care after surgery
- Multiple reviewers request the same caregiver again
The Bad
- One report of poor communication and unprofessional treatment from the office staff
- One report of being discharged after requesting a nurse change
AI-generated from reviews and community data.
About BrightStar Care
BrightStar Care in Birmingham, Alabama provides home health and hospice services. The company offers in-home care including physical therapy and nursing support for patients recovering from surgery and managing ongoing health needs.
Families consistently praise individual caregivers and therapists by name—Steve, Jamy, Mitchell, and Tandeka Garrett-Keith stand out in reviews for being knowledgeable, compassionate, and professional. Patients highlight the quality of instruction and emotional support they received during recovery, with one family noting their therapist was "first class" from start to finish. Several families requested the same caregiver for repeat care, suggesting strong continuity of relationships.
The service carries a 4.6/5 rating across 18 Google reviews, with most reviews expressing strong satisfaction. One family did report dissatisfaction with office communication and discharge handling, suggesting experiences vary depending on staff interaction and administrative processes.
Types of Care
Home Health and Hospice
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Help Me ChooseReviews
4.6overall · 18 ratings combined
4.6★ on Google (18)
Carrie Howard
May 2025
Tandeka Garrett-Keith has been caring for my family members and she is truly a God send. She is kind, helpful and brings such joy to us all. Thank you Bright Star and thank you Tandeka.
Kris Bowen
Oct 2024
Brightstar care was wonderful! I would recommend them every time! My nurse Jamy was so wonderful when I had my surgery this time I requested her again. I have nothing but wonderful things to say about this home health agency.
TAYLOR C
Aug 2024
I am very unhappy with the service provided and the way I was treated by the Birmingham office specifically Naomi. I will admit, the way I reacted could have been handled better and I did call back and apologize. But I still 100% stand by my opinion with this company and the poor service and unprofessional attitude I dealt with multiple times with them. I was u fairly discharged after requesting a nurse change and then being sick for a week and when I called to ask for a solution I was hung up on twice and talked to like a dog. As soon as I called back Naomi threatened to file "harassment" charges against me for expressing my disbelief and unhappiness with them. I will leave my review as is until hopefully speaking with the corporate office tomorrow as the contact in the main headquarters took my information and informed me that I would get a call from corporate tomorrow. I hope that they will truly listen to my complaint and assist me in finding a solution as that is all I want, if they can do that then I will withdraw my complaint! Will update tomorrow!
George Clarke
Aug 2024
After a hip replacement, Steve was assigned as my in home physical therapist. From visit one through completion, he was first class. Very knowledgeable and easy to talk to! When and if I have the other hip done, I hope that he will still be “on duty”
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