D. P.
Jun 2026
The food is horrible... Many have lost weight due to the menu.My friend looked like she had lost 50lb's or more Sometimes the staff doesn't even check to see if you've even gotten a meal.By the time they get one to the room, its old and cold. I visited in the afternoon and the patient was unwashed for days and smelled of urine. When asked for help with the patient to be undressed, to poop ,and go on the toilet...I contacted a nurse assistant, in the hallway, who said shed be there in a moment and never came.Needless to say I had to undress this person and re dress this person. During visits I have purchased clothing and had written in permanent marker the name of the patient on the collars and belt line...three complete sets of pajamas and a full length night gown....came back and visited three days later and the clothes are gone. This last visit she had on a dirty men's T shirt , men's pants and two un matching socks. I brought snacks , candy and drinks, that she doesn't get to eat... because these items happen to disappear. I am appalled. To me it was like a human animal shelter.The patient has dementia , but is not so far gone that she doesn't understand the difference between kindness and cruelty. During these visits all she did was complain about how mean the staff was. I did not witness meanness ,but I did witness callousness , and care less attitudes while there.Now I understand,, and completely realize that this job can be very trying, and can be very difficult dealing with people who have diminished mental ability. Also, not everyone is at fault here , but I couldn't help feeling like these people were thrown away...Maintenance of the facility is not a top priority .Closet doors off and leaning into the closet, the toilet running all day and night, wasting water for who knows how long.Even decorations to cheer up a dreary environment were taken down.Only when I mentioned that she hasn't had a shower in three days and smells bad ,like urine and poop. The staff member says... Im a Nurse ... I dont do that... thats not my job ... its a nurse assistants job. And so she sits in her waste, for a half hour more ,before someone comes to give her a change and clean up.It was hard to witness all this to someone you love being confined to a lock down facility unit until death. I am not trying to bash Bridgeview..I am simply a visitor observer. I waited for two days to speak with the administrator ,left messages, was told shed return my call ...That never happened. I wish I could have had the conversation with her first, , its not like I didnt give her the opportunity to resolve some matters first. But its now the end of the day and no call .
