Bridges by EPOCH at Westwood

marry g

Mar 2026

via Google ↗

I am writing to share my feedback regarding a recent tour I took of your community while searching for a place for my mother and father. Unfortunately, I found it to be one of the worst experiences I have had during my search. During my visit, I met with Taylor, who was extremely pushy regarding us leaving a deposit. I also spoke with the Executive Director, John, who seemed clueless about the topics we discussed. It was disheartening to see, and I feel terrible for the families who have loved ones currently residing there. Furthermore, I noticed that the CNAs were on their phones instead of attending to residents as they should be. When I asked about this, I was informed that it is an ongoing issue. I hope you take this feedback into serious consideration to improve the quality of care and professionalism at your facility. Regards, Marry G

Patrick K

Mar 2026

via Google ↗

I am writing to express my sincere gratitude to the entire staff at Bridges by EPOCH at Westwood. Everyone we encountered was so helpful and happy, which made the process of moving my father into the community much easier for me and my family. I especially want to recognize Taylor, who was amazing throughout the entire experience. From the initial tour of the community to being extremely helpful with the paperwork process, Taylor’s support was invaluable. Additionally, I would like to thank the maintenance staff for their assistance in getting the room set up and fixing a few items that were broken during the move. I believe the gentleman’s name started with an "M," and his help was greatly appreciated. I want to thank each and every staff member who made the day 100 times better for us. By the time we left, we knew we had made the right decision in placing my father in your care. Thank you again for everything. Best regards,

John Bastianelli

Dec 2025

via Google ↗

Thank you to Taylor Burns, the nursing staff, aides and all who showed care, compassion and dignity to our father. He was always well dressed and clean. The environment was spotless and nicely decorated.

Dianne

Aug 2025

via Google ↗

I am thrilled to write this letter of recommendation for anyone seeking an exceptional memorial care facility to refer a loved one. My mom, at 98 years young, requires memory care assistance due to dementia. After conducting extensive research, we made the enlightened decision to admit her to Bridges by Epoch in Westwood, Mass, and we are overjoyed with the outcome. The caliber of care my mom receives is truly outstanding. It is evident that the staff genuinely care for the residents, treating them with dignity, respect, and compassion, more like family than residents. The facility itself is immaculate and elegantly decorated, akin to a luxurious hotel. Among the numerous memory facilities we toured, this one shone brightly above the rest. A diverse range of activities are offered, catering to various needs and interests. My mom is beaming with happiness, able to cherish every moment she has left. When I am not present, I am completely at peace, knowing her care and safety are in capable hands. I wholeheartedly recommend The Bridges of Epoch in Westwood, a true haven of exceptional care and compassion. Dianne Klayman

Susie Kenny

Aug 2025

via Google ↗

My father was moved to Bridges by EPOCH in July of 2025. He had had a fairly rapid decline in his dementia and we needed a program that was welcoming and well suited to provide the care he needed. It was a very stressful time and I needed to feel comfortable that the memory care unit he moved to could meet my family and my father where we were and provide the support that we all needed. I remain amazed at the kindness and compassion that was shown to us. I was struck by the human connection that every person we encountered had as their mantra. No ask was too big. Coming from an assisted living situation that had fallen short, I was most concerned about what decision we would make for the next step in this journey. I went with my gut feeling and was not wrong. From the initial meeting with the sales team to the nursing assessment, from the move in day to the day we sadly had to move out my father’s things when he passed away from his dementia, I felt supported and reassured that we had made the right decision about his care. Bridges by Epoch is a beacon of care in the often confusing landscape of dementia memory care programs.