Linds Wallace
Jun 2026
Allways ikind helpful.
4(56 ratings)· Richmond average: 4.2
1 / 5CMS Care Compare
Reviews for Golden Rule Care Center are sharply mixed: families praise the physical and occupational therapy and activities staff, but multiple serious complaints describe understaffing, missed medications, delayed wound care, and lapses in memory care supervision. This is a skilled nursing/long-term care facility rather than a typical assisted living community, and the negative reviews raise real concerns about staffing levels and care consistency.
AI-generated from reviews and community data.
Brickyard Healthcare - Golden Rule Care Center is a senior living community in Richmond, Indiana offering Assisted Living and Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.0 out of 5 across 56 reviews.
Golden Rule Care Center, operated by Brickyard Healthcare, is a senior living community in Richmond, Indiana, offering assisted living services. Located among early 19th- and 20th-century architecture, the community is named after the principle of treating others as you wish to be treated, viewing every resident as family while addressing individual needs.
The care center has received recognition for its quality of service, earning the 2018 American Health Care Association (AHCA) and National Center for Assisted Living (NCAL) Bronze Quality Award, as well as the Silver Excellence Award in 2020.
Brickyard Healthcare emphasizes fostering a sense of belonging, comfort, and care for residents while providing peace of mind for their families. The community is committed to professional and compassionate service, with staff focused on providing assistance when needed.
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Help Me Choose4overall · 56 ratings combined
4★ on Google (56)
Linds Wallace
Jun 2026
Allways ikind helpful.
Mindy Jackson-Wampler
Jun 2026
Unfortunately, my 50 year old husband had a serious lung infection that required serious surgery and a month long stay in ICU. He ended up at this facility. The OT/PT and Activities departments were above my standards, but that is not the case for the “medical” aspect of it. They were completely understaffed and his care was not up to my standards. He arrived on a Tuesday evening and was unable to receive his medication (antibiotics, pain, and anxiety) until Wednesday afternoon due to “the big shots” already being gone is what we were told. After a few days of no one mentioning him receiving a shower I questioned why on the Thursday. I was told that it was charted that he declined one. I told them that was false information. The staff stated that it was probably entered in there because they know “that you are always here and probably doing it”!!!! I said that I want it updated and that I wanted him showered. I was then told that he was scheduled for them on Wednesday and Saturday. I stated that I would do it myself if someone would guide me!!!! That didn’t happen because “we are understaffed and we have new nurses who are temporary nurses because of it”, so no one knows what is going on. On Saturday, I questioned it again!!! He left on the following Monday, without ever receiving a shower. He also had a 7 inch surgical wound with staples and it was looked at once by a medical staff in the whole 6 days!!!! I had requested it multiple times and shared my fear of not being educated on how to appropriately handle it. My husband repeatedly stated his fear of it becoming infected!!! When I realized that no one was going to clean it, I began asking for cleaner to do it myself. I was never educated on how to do it, how often to do it, and if medicine needed to be applied to it. Each evening I had to ask for the cleaner and was told to “bring it back when you’re done”. More times than not, the nurses would get irritated when my husband or I would ask to have the pills identified and explain what they were for. I would have to use a pill identifying site to find out myself because we were often told that they didn’t know but that’s what is in his charts! He had to deny multiple pills, multiple times because he no longer needed them such as a stool softener and an antibiotic that was making him sick! Most of the time, he was not watched taking the medication and even had them just left on a tray in a little cup!!!! Again, we had wonderful experiences with the PT/OT and Activities Departments!
Ashley Shafer
Jun 2026
Great atmosphere and wonderful staff!
K Bowling
May 2026
Great compassionate nursing and therapy! Best in town!
linda Johnson
May 2026
Mary the secretary is great!!!!!
7 inspection visits in the last three years, 57 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 25, 2026
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 25, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 25, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 25, 2026
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 25, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 25, 2026
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadNo revisit needed
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 7, 2025
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2025
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2025
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2025
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 7, 2025
Meet other general requirements.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 3, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 5, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 5, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 5, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 25, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 11, 2025
Implement a program that monitors antibiotic use.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 14, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 14, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 14, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 14, 2025
Respond appropriately to all alleged violations.
Severity J of L: immediate jeopardy, isolatedCorrected Jul 11, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedCorrected Jul 11, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 2, 2024
Have horizontal exits used in accordance with safety requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 2, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 11, 2024
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 11, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 2, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 11, 2024
Employ staff that are licensed, certified, or registered in accordance with state laws.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 2, 2023
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 15, 2023
Install a fire alarm system that can be heard throughout the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2023
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2023
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2023
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 15, 2023
Provide routine and 24-hour emergency dental care for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2023
Provide or obtain dental services for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2023
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2023
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2023
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2023
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2023
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 2, 2023
Install an approved automatic sprinkler system.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 15, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Brickyard Healthcare - Golden Rule Care Center offers Assisted Living and Skilled Nursing / Long Term Care.
Brickyard Healthcare - Golden Rule Care Center is located at 2330 Straight Line Pike in Richmond, Indiana.
Reviews for Golden Rule Care Center are sharply mixed: families praise the physical and occupational therapy and activities staff, but multiple serious complaints describe understaffing, missed medications, delayed wound care, and lapses in memory care supervision. This is a skilled nursing/long-term care facility rather than a typical assisted living community, and the negative reviews raise real concerns about staffing levels and care consistency.
Brickyard Healthcare - Golden Rule Care Center had 7 government inspection visits in the last three years, with 57 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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