Steve Baumann
Sep 2025
I appreciate their efforts. Some days are better than others.
The Bluffs
3105 Bluff Creek Drive
3.1(27 ratings)· Columbia average: 3.7
1 / 5Quick Facts
- Total units
- 132
- Medicare rating
- 2 of 5
- Ownership
- Non profit, Corporation
- Certified beds
- 132
- Ownership model
- Non-profit facility open to all incomes
- Stay length
- Offers both short-term rehab and long-term stays
CMS Care Compare
What Families Think
Reviews for The Bluffs are sharply divided: some families describe deeply attentive, dignified care and strong teamwork among nursing, therapy, and dining staff, while others report serious understaffing, medication errors, and neglect that they say contributed to poor outcomes. The facility's 3.1 Google rating reflects this split between highly positive short-stay rehab experiences and troubling long-term care accounts.
The Good
- Some families praise deeply attentive, dignified care
- Strong teamwork cited across nursing, therapy, dining staff
- Non-profit mission serving residents of all economic backgrounds
- One reviewer rated meals and care very highly
The Bad
- Multiple reports of severe understaffing and neglect
- One report of medication errors and improperly mixed IV medication
- One serious account of mishandled resident transfer and missing belongings
- Mixed reviews on food quality, some calling it unappetizing
AI-generated from reviews and community data.
About The Bluffs
The Bluffs is a non-profit skilled nursing facility in Columbia, Missouri, serving senior citizens regardless of economic status. Established in 1934, the community has maintained a long-standing presence in the Boone County area, caring for residents of diverse backgrounds and cultures.
As a skilled healthcare provider, The Bluffs offers nursing care designed to meet the medical needs of its residents. The facility emphasizes creating a home environment where staff and residents form close relationships and become family, rather than operating purely as a clinical care setting.
The community's non-profit mission reflects its commitment to serving seniors across all economic circumstances, making skilled nursing care accessible to the broader population it serves.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.1overall · 27 ratings combined
3.1★ on Google (27)
Wayne Shoemaker
Apr 2025
The care and meals have proven to exceed expectations. When I asked my 98 year old mother how she would rate this facility on a scale of 1-10 with 10 being best she did not hesitate to say 10. I must agree with her.
Jamie Melchert
Aug 2024
Terrible management. Unclean facilities. Workers always unstaffed & overworked.
Angie Van Sistine
Dec 2023
Get your loved ones out now. They do not have to be there. There are other establishments in the area. They do not even currently have a working call button system. Have given those staying there a bell to ring. Help doesn't come. Res<br>orting to having to yell in hopes of getting help. Can't get help to change clothes, brush teeth, wash hair. These are just the basic things. We got our grandmother out . It is possible and not difficult.
Katherine Speichinger
Aug 2023
I have never experienced such poor service, insults, pettiness, reckless behavior from a director of a facility and a social worker. My father was in the skilled nursing unit for about a month. There was one very caring and nice nursing aid who worked week days. The rest of place was understaff, undertrained and over worked. They messed up my Dad's medications, they isolated him, lied about how much therapy he was receiving and did not provide him with regular meals. I hired a sitter to help out and they did not want to approve the extra help for my dad. I ended up having friends, family, or the sitter with my dad from 8am-8pm everyday to advocate for my confused and bed bound father. The director, Royston, told me to take my father home when I complained about the poor service to him for the second time. Someone at the facility told my sister, who lives 2 hours away that I was planning to remove my dad from the facility to take him to my home against doctors orders. I did not think my dad was well enough to move and never planned or attempted this! The facility said my dad was failing therapy, after I inquired about when he was getting all the hours of therapy they were reporting to my sister and in his medical records, since I had someone with him everyday during work hours. Then they said we needed to find a different place for my dad because he was not making enough progress. Then the social worker orchestrated for my sister to COVERTLY transport my dad from the facility on a holiday weekend in her PERSONAL CAR to a facility 2 hours away! This was the first time since my dad's heart attack that he had not been transported by ambulance! When I arrived at the facility Saturday morning of Thanksgiving weekend, I found my FATHER MISSING, but most of his pictures and décor from home still in the Bluffs room. I asked staff where my dad was, and they told me he was with someone who I did not know. It was a holiday weekend there were no activities or therapy and my father was restricted to his room due to recovering from a c. difficile infection. I insisted on knowing where my dad was and called the police to report him missing in front of the staff who was refusing to tell me where my dad was. The staff then ushered me into the conference room and told me my sister, the POA, discharged him. My sister claimed to be POA based on a document that was not signed and was not notarized, even though the Bluffs had also received documents from my dad's will and trust that were signed and notarized which did not list my sister as POA. The social worker told my sister that she was worried that I made up the signed and notarized advanced directive (I read this in an email subpoenaed during a court hearing). They called the police on me to be remove me from the building, because I was insisting on knowing what happened to my missing father. I walked out with the police without problems and explained to them what happened. The police apologized to me, but said it was private property and I was asked to leave so I must leave. I could report my dad missing. Later I returned during regular daytime hours to collect the rest of my dad's belongings, AFTER calling the Bluffs facility first to make sure it was okay, which they said it was and they had gathered his stuff in a box for me to pick up. Then when I told them, that stuff was missing they called the the executive director, Royston. Royston, the executive director, got physically within my personal space insulting and yelling at me. I was scared and left. We are still missing many of my Dad's belongings.
Frequently Asked Questions
What types of care does The Bluffs offer?
The Bluffs offers Skilled Nursing / Long Term Care.
Where is The Bluffs located?
The Bluffs is located at 3105 Bluff Creek Drive in Columbia, Missouri.
What do families say about The Bluffs?
Reviews for The Bluffs are sharply divided: some families describe deeply attentive, dignified care and strong teamwork among nursing, therapy, and dining staff, while others report serious understaffing, medication errors, and neglect that they say contributed to poor outcomes. The facility's 3.1 Google rating reflects this split between highly positive short-stay rehab experiences and troubling long-term care accounts.
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