HOLYGHOST999
Jul 2026
Got kicked out for pointing out all the black mold pouring out of the AC vents. Was verbally attacked and told to leave from property
1 / 5Quick Facts
- Total units
- 120
- Medicare rating
- 1 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 120
- Inspections
- View history (41 citations)
CMS Care Compare
What Families Think
Most reviewers describe compassionate nurses and CNAs who treat residents like family, and several note the facility feels cleaner and more welcoming than in past years. One reviewer, however, described a distressing encounter with rude, dismissive staff members during a visit.
The Good
- Nurses and CNAs described as compassionate and caring
- Staff treat residents like family
- Facility noted as clean, no odor
- Therapy team praised for going above and beyond
- Front desk and social services staff described as warm
The Bad
- One report of rude, dismissive staff during a visitor interaction
- One mention that the building is older and needs updating
AI-generated from reviews and community data.
Avir at Petal Hill is a senior living community in Tyler, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.0 out of 5 across 115 reviews.
About Avir at Petal Hill
Avir at Petal Hill is a skilled nursing and long-term care facility in Tyler, Texas, licensed for 120 residents. It serves patients requiring post-acute rehabilitation and ongoing medical care, including those recovering from serious injuries and those with chronic conditions requiring 24-hour nursing support.
Family experiences at Petal Hill are decidedly mixed. Several families praise the clinical care and staff attentiveness, one family described how CNAs were "on point" with care after observing the facility thoroughly, and another noted that the nursing team made their loved one "feel dignity and make them smile." Leadership changes have also drawn positive mention; visitors report a noticeably improved atmosphere under current management. However, other families have documented serious concerns: delayed communication about falls and hospitalizations, insufficient housekeeping in common areas, gaps in personal hygiene care, and inconsistent responsiveness to residents' emotional and social needs. One family wrote, the facility "should be closed" following neglect and safety lapses. These accounts suggest significant variability in day-to-day operations and staff consistency.
Avir at Petal Hill holds a 4 out of 5 Google rating based on 115 reviews. The spread between five-star and one-star assessments reflects sharply divergent resident and family outcomes, making it important for prospective families to conduct detailed visits and ask specific questions about staffing, communication protocols, and care practices.
Types of Care at Avir at Petal Hill
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Avir at Petal Hill
4overall · 115 ratings combined
4★ on Google (115)
Kelly Roberson
Jun 2026
Sisters been there about a month and seems to be doing well. Place is clean and staff is great. They seem to really care about their residents.Hopefully this will continue!!
Jerilyn Standley
May 2026
We cannot say enough wonderful things about this nursing facility and the amazing staff. Our family was devastated when my nephew, who is in his 20s, had to be admitted to a skilled nursing facility after a serious car wreck left him non-weightbearing for 12 weeks. It was not something any of us ever expected to face at his age. From day one, every single person here has been exceptional. The administrator, therapy team, Don/nursing team, and caregivers have all been incredibly kind, compassionate, and more than accommodating. They truly go above and beyond for their residents and families. One thing that especially touched our hearts was how they helped us celebrate his birthday while he was there. The staff even helped blow up balloons and made the day feel special despite the circumstances. Those little acts of kindness mean more than words can express. As a nurse myself for 17 years, with over 11 years spent in skilled healthcare, I know firsthand how challenging this field can be. It is truly refreshing and reassuring to see a team of people who genuinely care about their residents and the work they do. We are beyond grateful for the care, support, and compassion shown to our family during such a difficult time. Highly recommend this facility to anyone looking for a place that truly treats residents like family.
Maurice
Mar 2026
Visiting my family members in this case
Joani Salazar
Feb 2026
I have never written a review in my life but I just had to with this place, I was dropping off a DoorDash full of food and personal care for a ladies mother who is staying in this nursing home. I waited at least 5minutes until a lady slowly walked to let me in while’s she’s scrolling on her phone, I let them know I had to deliver the order to a certain older lady in their care and they immediately were mad about it and tried to take the bag and look through it as if they wanted to take things from her. I didn’t let them and offered to take it to her and the poor lady was just laying there staring at the wall with the tv on, nothing in the room, very empty, quiet and sad. There were 2 black ladies there mid 20s or 30s who were very careless and rude, as soon as I left the room I heard one of the ladies just rudely letting the lady know she had a delivery not sure what she said but she raised her voice. I have never seen anything like this, this is very sad and disgusting behavior from the employees who should not have a job working with elders if they have no compassion nor enthusiasm for it and they don’t even try to hide it. It just seemed very draining and unwelcoming in this place. I wish I knew the names of these ladies to have them fired, DO NOT bring any of your elders in their care, this facility is wrong for keeping LAZY and uncompassionate workers like this. This place needs to be looked into. Shame on these employees.
Government Inspection History
13 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 13, 2026Health Complaint1 citation
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 11, 2026
Apr 1, 2026Health Complaint2 citations
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionDeficient, Provider has no plan of correction
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 24, 2026
Mar 5, 2026Fire Safety StandardHealth Standard3 citations
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2026
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2026
Dec 5, 2025Health Complaint1 citation
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 6, 2025
Nov 11, 2025Health Complaint1 citation
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionPast Non-Compliance
Feb 27, 2025Health Complaint2 citations
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Mar 28, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 28, 2025
Dec 11, 2024Fire Safety StandardHealth Standard13 citations
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 15, 2024
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 31, 2024
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 31, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2024
Hire a qualified full-time social worker in a facility with more than 120 beds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2025
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2024
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2024
Apr 18, 2024Health Complaint7 citations
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 23, 2024
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 23, 2024
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 23, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 23, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 23, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 23, 2024
Provide timely, quality laboratory services/tests to meet the needs of residents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 23, 2024
Mar 21, 2024Health Complaint1 citation
Hire a qualified full-time social worker in a facility with more than 120 beds.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 22, 2024
Nov 8, 2023Fire Safety StandardHealth Standard4 citations
Ensure residents have reasonable access to and privacy in their use of communication methods.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2023
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 14, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2023
Aug 22, 2023Health Complaint1 citation
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Aug 23, 2023
Aug 14, 2023Health Complaint3 citations
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 15, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 15, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 15, 2023
Jul 13, 2023Health Complaint2 citations
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Jul 14, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 14, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Avir at Petal Hill offer?
Avir at Petal Hill offers Skilled Nursing / Long Term Care.
Where is Avir at Petal Hill located?
Avir at Petal Hill is located at 900 S Baxter Ave in Tyler, Texas.
What do families say about Avir at Petal Hill?
Most reviewers describe compassionate nurses and CNAs who treat residents like family, and several note the facility feels cleaner and more welcoming than in past years. One reviewer, however, described a distressing encounter with rude, dismissive staff members during a visit.
How did Avir at Petal Hill do on recent health and safety inspections?
Avir at Petal Hill had 13 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Avir at Petal Hill?
Submit the Request Information form on this page to connect with Avir at Petal Hill and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Avir at Petal Hill? Claim this listing to update photos, pricing, and details. It's free.
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