1 / 5CMS Care Compare
Families of residents at Briarcliff Health Center consistently praise the cleanliness of the facility and the warmth of the nursing and CNA staff, especially during rehab stays after surgery. A few reviewers note frustrations with slow meal service for residents who eat slowly and with a locked memory care unit that can confuse residents used to more freedom.
AI-generated from reviews and community data.
Briarcliff Health Center is a senior living community in Tyler, Texas offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 76 reviews.
Briarcliff Health Center is a skilled nursing and long-term care facility in Tyler, Texas with a licensed capacity of 230 residents. It operates a dedicated memory care unit and rehabilitation services including physical and occupational therapy.
Family experiences at Briarcliff are decidedly mixed. Multiple families praise the attentiveness and caring of the nursing and CNA staff, noting that residents appear clean, well-groomed, and content. The facility itself is frequently described as clean and fresh-smelling compared to other local options. One family wrote, "The staff is wonderful!! I can't say enough about the caring people in Briarcliff!" Activities programming and the memory care unit have earned specific mention. However, several families report serious concerns: staffing inattention during night shifts, inconsistent care approaches that confuse residents with dementia, difficulty reaching staff by phone for updates, cold food service, and complaints about staff rudeness and noisy behavior after hours. One family's experience was negative enough that they removed their loved one quickly.
The facility holds a 4.1 out of 5 Google rating across 76 reviews, reflecting this split in family satisfaction. Prospective families should weigh the positive reports about staff warmth and facility cleanliness against documented concerns about nighttime supervision, communication responsiveness, and consistency of care, particularly in the memory unit.
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Help Me Choose4.1overall · 76 ratings combined
4.1★ on Google (76)
Rhonda Ouwenga
Jul 2026
My Mom has Alzheimers and she is in the lock down part of the nursing home. It is so nice there. She absolutely loves it. The nurses are so sweet and attentive. They have activities too. They have music entertainment that some can attend also. Please call Briarcliff! It is worth it!
Rhonda
May 2026
Tour was excellent.
autum camp
Apr 2026
Friendly employee stocked with supplies!!! Not over worked here!!
Linda Butler-Walters
Mar 2026
Went to Briarcliff Nursing Facility on Vine St. in Tyler to feed a patient. The place was clean & I was impressed that it didn’t smell. The staff were friendly. I was also impressed that my patient was cleaned, hair combed etc.. I realize there are lots of patients who have to wait on the Aid’s to be fed. This issue may be minor but the food was cold & tea was like water. Improvement needed on patients who eat slow & trays taken whether they are finished. Overall this is a very nice clean facility.
MELINDA THORNTON
Nov 2025
The Staff are very attractive to their residents. The atmosphere is very nice and the staff attend to their residents needs.
7 inspection visits in the last three years, 21 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 13, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 24, 2024
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 28, 2024
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 20, 2024
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 20, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 20, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 11, 2024
Provide rooms that can be unlocked from inside without a key.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 20, 2024
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 21, 2024
Prepare residents for a safe transfer or discharge from the nursing home.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 6, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Apr 6, 2024
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 6, 2024
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Feb 7, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Feb 7, 2024
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 7, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 15, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2023
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 15, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2023
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 15, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Briarcliff Health Center offers Memory Care and Skilled Nursing / Long Term Care.
Briarcliff Health Center is located at 3403 S Vine Ave in Tyler, Texas.
Families of residents at Briarcliff Health Center consistently praise the cleanliness of the facility and the warmth of the nursing and CNA staff, especially during rehab stays after surgery. A few reviewers note frustrations with slow meal service for residents who eat slowly and with a locked memory care unit that can confuse residents used to more freedom.
Briarcliff Health Center had 7 government inspection visits in the last three years, with 21 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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