MyLivingChoice

Award Care at Harts Harbor

11565 Harts Rd

2.6(74 ratings)· Jacksonville average: 4.1

Award Care at Harts Harbor, photo 11 / 5

Quick Facts

Total units
180
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
180

What Families Think

Reviews for Award Care at Harts Harbor are sharply divided: several families praise the compassion and clinical skill of specific nurses and PCAs, along with a strong rehab therapy program, while other reviewers describe serious lapses in basic care, cleanliness, and responsiveness from management. The community's low overall Google rating reflects this split between individual caregivers being commended and facility-wide concerns being raised.

The Good

  • Compassionate, attentive nursing praised by name
  • Strong rehab/therapy program noted by reviewers
  • Good, nourishing food during rehab stay
  • Some PCAs and LPNs described as caring

The Bad

  • One report of severe neglect leading to gangrene and amputation
  • One reviewer's spouse reportedly contracted pneumonia at facility
  • Reports of poor sanitation and outdated, hot rooms
  • One report of unresponsive management over unresolved property damage claim

AI-generated from reviews and community data.

Award Care at Harts Harbor is a senior living community in Jacksonville, Florida offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 2.6 out of 5 across 74 reviews.

About Award Care at Harts Harbor

Award Care at Harts Harbor is a skilled nursing / long term care community in Jacksonville, Florida. The community is licensed for up to 180 residents.

Families rate Award Care at Harts Harbor 2.6 out of 5 based on 74 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Award Care at Harts Harbor

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Award Care at Harts Harbor

2.6overall · 74 ratings combined

2.6★ on Google (74)

Mark Schoenhals

Jul 2026

via Google

I’m going to try to be fair-the staff are good people in a heavily neglected and less than prepared environment. The facility itself is in dire need of repairs and updating. I did not see much or any sanitation practices. My wife’s trach suction catheter was kept wrapped up in a dipper. The rooms are hot even with ac units, a good environment for potential infection. My wife is in a fragile state and this facility was not prepared or capable of her high needs. They should not have accepted her in my view. We were there for 6 days and I planned on having her transferred home in the next day or two, however, she most likely contracted pneumonia at Award Care and we have been fighting it in the ER and ICU. She is on track to recovery but she will not return there under any circumstances. I wish anyone going there the best and if you can leave, do so asap. I only gave them 2 starts because some of the PCAs and LPNs actually cared about her but they were too ill prepared for me to trust them in any sense.

Tom Prince

Apr 2026

via Google

Here for rehab and have no issues with the place. Caring staff, excellent therapy program, good nourishing food. Consider the difficult job they have and the little inconveniences that you may have are nothing. May GOD bless their work.

Lytanna Smith

Mar 2026

via Google

Follow up from the owner’s suggestion: I have reached back out to Sarah Pena on several occasions regarding my property in getting this resolved and she still have failed to return any of my calls or reply to any of my emails. I’ve attached pictures of the damaged that was done to my pool screen and how my pool currently looks as a result l. In need this issue resolved ASAP !! This facility tree fell down on my pool screen that has caused extensive damage in which they haven’t yet sent me the cost to repair it. My deck and my pool is suffering damages due to the debris from their trees leaves and sticks falling on the deck that causing stains and causing clogging issues to the pool. I recently had to pay to have my pool repaired because it was clogged up with sticks and leaves. My deck will need to be pressure washed to try and get rid of the stains as well. As I’ve expressed to Sarah this is my home and this damage is causing my value to decrease. I’ve lost all communication with Director Sarah Pena who refuses to let me know whats going on with getting this repair done as it has been over 3months since the accident occurred. very upset home owner Mrs. Smith

Felicia Sims

Feb 2026

via Google

During the final 21 days of my cousin’s life—who was more like a brother to me and whom I had the honor of serving as caretaker—I visited him daily at Harts Harbor Rehabilitative/Nursing Home Center while he received care and rehabilitative services. He had been diagnosed with terminal cancer that had metastasized to his bones. Our initial hope was that rehabilitation would help him regain some physical strength and independence so that he could return home. Sadly, he transitioned on February 4, 2026. Although our outcome was not what we prayed for, I cannot express enough gratitude for the exceptional care, compassion, and professionalism demonstrated by the staff at Harts Harbor. Every question our family asked was answered thoroughly and respectfully, with clear knowledge of his diagnosis and treatment needs. The staff consistently ensured his comfort, dignity, and overall well-being. The East Wing team, under the leadership of Ms. Kawana G., was truly exemplary. Ms. Kawana, the Unit Nurse, demonstrated honesty, compassion, clinical expertise, and attentive patient-centered care. Her professionalism and kindness provided reassurance to our family during an incredibly difficult time. Our family will forever be grateful for the outstanding care and administrative support provided by Harts Harbor Rehabilitative/Nursing Home Center. The level of dedication and heartfelt service shown to our loved one will not be forgotten. Harts Harbor is clearly committed to providing quality care, and I encourage continued efforts toward growth and improvement that will further advance patient comfort, clinical excellence, and staff support. Ongoing investment in both patient well-being and employee development will only strengthen the outstanding foundation already in place. We look forward to returning to express our appreciation personally and to extend gifts of gratitude to the remarkable staff who cared for him so well. With sincere appreciation, Melton Family

Jessica Mears

May 2025

via Google

I would leave less than a half as a star if I could this place was supposed to take care of me and said they're Wound Care Unit let me turn to gangrene they refused medical service would not let me call 911 and refused to call a doctor and to see me immediately when it started to smell. Once a doctor was brought in to see me he sent me immediately to the emergency room where are they told me upon seeing me that I was definitely going to lose my left foot possibly my left leg they would try to save my right leg to which no avail they were able to I lost both legs I filed lawsuit to which they filed bankruptcy I am not the only one that filed laws filed a lawsuit three others did so as well and we are left in a medical situation and to which we cannot afford to be taken care of appropriately and no longer trust a facility to do so the medical staff there has failed along with the employees there janitorial staff cares more about the residents Tony is the best there and does not get the recognition that she deserves neither does Matt the only nurse there that cared

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Government Inspection History

6 inspection visits in the last three years, 52 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 2, 2026Fire Safety StandardHealth Standard24 citations
  • Have exits that are accessible at all times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2026

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2026

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2026

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2026

  • Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2026

  • Meet other general requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Install an approved automatic sprinkler system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Meet the requirements of an integrated health system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Conduct testing and exercise requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Establish staff and initial training requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Provide family notifications of emergency plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • List the names and contact information of those in the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Create arrangements with other facilities to receive patients.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Address subsistence needs for staff and patients.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Conduct risk assessment and an All-Hazards approach.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026

Oct 22, 2025Health Complaint2 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 22, 2025

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 22, 2025

Jun 27, 2024Fire Safety StandardHealth Standard19 citations
  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 5, 2024

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 6, 2024

  • Assure that each resident’s assessment is updated at least once every 3 months.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 6, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 5, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 5, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 5, 2024

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 5, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 5, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2024

  • Install proper backup exit lighting.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 5, 2024

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2024

  • Hire a qualified full-time social worker in a facility with more than 120 beds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2024

  • Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2024

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2024

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 6, 2024

Feb 29, 2024Health Complaint1 citation
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 20, 2024

Sep 13, 2023Health Complaint1 citation
  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 12, 2023

Jun 30, 2022Fire Safety StandardHealth Standard5 citations
  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2022

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2022

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2022

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2022

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 1, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Award Care at Harts Harbor offer?

Award Care at Harts Harbor offers Skilled Nursing / Long Term Care.

Where is Award Care at Harts Harbor located?

Award Care at Harts Harbor is located at 11565 Harts Rd in Jacksonville, Florida.

What do families say about Award Care at Harts Harbor?

Reviews for Award Care at Harts Harbor are sharply divided: several families praise the compassion and clinical skill of specific nurses and PCAs, along with a strong rehab therapy program, while other reviewers describe serious lapses in basic care, cleanliness, and responsiveness from management. The community's low overall Google rating reflects this split between individual caregivers being commended and facility-wide concerns being raised.

How did Award Care at Harts Harbor do on recent health and safety inspections?

Award Care at Harts Harbor had 6 government inspection visits in the last three years, with 52 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Award Care at Harts Harbor?

Submit the Request Information form on this page to connect with Award Care at Harts Harbor and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Award Care at Harts Harbor? Claim this listing to update photos, pricing, and details. It's free.

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