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The Pavilion at Jacksonville

1771 Edgewood Ave W

2.7(10 ratings)· Jacksonville average: 4.2

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The Pavilion at Jacksonville, photo 11 / 2

Quick Facts

Total units
60
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
60

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for The Pavilion at Jacksonville are decidedly mixed, with an overall Google rating of 2.7 from a small pool of reviewers. Several families report serious concerns about management and one described a safety issue involving other residents entering rooms, while at least one family praised the staff's compassionate dementia care and another noted recent improvements in cleanliness.

What reviewers praise

  • One family praised nurses and CNAs for compassionate dementia care
  • A reviewer noted the facility became noticeably cleaner over time
  • Management described as attentive and caring in at least one review

What reviewers flag

  • Multiple reviewers cite poor management as a recurring issue
  • One report describes a serious resident safety and privacy concern
  • Overall Google rating is low at 2.7 from a small review base
  • Experiences vary widely, from 'nightmare' to 'thriving' care

AI-generated from reviews and community data.

The Pavilion at Jacksonville is a senior living community in Jacksonville, Florida offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Private Bathroom. Families rate it 2.7 out of 5 across 10 reviews.

About The Pavilion at Jacksonville

The Pavilion at Jacksonville is a skilled nursing facility licensed for up to 60 residents in Jacksonville, Florida. It is Medicare and Medicaid certified and holds a 4 of 5 overall star rating from CMS.

The community provides 24-hour staffing with on-site registered nurses, medication management, and housekeeping services. Residents have private rooms with private bathrooms, wheelchair accessibility, dietary accommodations, and emergency call systems.

Reviewers offered varied experiences. Some found the facility clean with attentive staff, while others raised concerns about management and oversight of resident interactions in shared spaces. One reviewer noted improvement over time, stating the facility is now much cleaner and better than before.

Types of Care at The Pavilion at Jacksonville

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of The Pavilion at Jacksonville

2.7overall · 10 ratings combined

2.7★ on Google (10)

Dawn Harms

Jan 2026

via Google ↗ · Report

I was sent there for rehab due to a fall. I'm a married 50 year old female. This place us a nursing home. There were men and women in wheelchairs constantly coming into our room. If I wasn't in my right mind and able to protect myself, the men could do things to other women and no one would ever kno

Anne Bailey

Jun 2025

via Google ↗ · Report

I did a review on Edgewood Nursing Home a while back and I gave them 1 star .I can say prayers changes things. I went up there today to visit someone and it's so....much cleaner and better than it was before and I pray they keep going forward in a positive direction so they have 5 stars because it's important to take care of people decently,all around with medication ,food, sanitary environment,fresh air if they can go out. All patients should be thriving.So I changed from my one star to 3 stars. We got to keep praying for those that can't see about themselves.

Stephanie Austin

Dec 2024

via Google ↗ · Report

My mom has frontotemporal dementia and other health issues. She was resided in my home until it was no longer safe. I have dealt with nursing homes before as my grandmother had dementia and I was responsible for placing her. It is not easy to find a place that is safe, clean and with happy staff and residents. I am not naive to the possibility that not everyone is receiving the best experience but for my family, we have had no issues. Management at the location has been great as are the nurses and CNAs. My mom is thriving there. A job comes with its challenges and more so when you are caring for others. I am beyond happy with the care my mom receives. If I could have continue to have her in my mom, that would be where she would be. However, that is not an option but The Pavilion treats her like family and cares for her accordingly.

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Government Inspection History

3 inspection visits in the last three years, 30 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Mar 12, 2026Fire Safety StandardHealth Standard18 citations
  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 7, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 7, 2026

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 7, 2026

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2026

  • Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2026

  • Have a battery powered remote alarm panel in a location accessible by operating personnel.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 7, 2026

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026

  • Conduct testing and exercise requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026

  • Meet the requirements of an integrated health system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026

  • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026

  • Create arrangements with other facilities to receive patients.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026

  • Establish staff and initial training requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 7, 2026

May 2, 2024Fire Safety StandardHealth ComplaintHealth Standard9 citations
  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 31, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2024

  • Have simulated fire drills held at unexpected times.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 31, 2024

  • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2024

  • To conduct inspection, testing and maintenance of fire doors by qualified individuals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2024

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 31, 2024

  • Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 31, 2024

May 12, 2022Fire Safety StandardHealth Standard3 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 5, 2022

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2022

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 5, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Pavilion at Jacksonville offer?

The Pavilion at Jacksonville offers Skilled Nursing / Long Term Care.

Where is The Pavilion at Jacksonville located?

The Pavilion at Jacksonville is located at 1771 Edgewood Ave W in Jacksonville, Florida.

What do families say about The Pavilion at Jacksonville?

The Pavilion at Jacksonville carries a 2.7 out of 5 rating from 10 Google reviews. Reviews for The Pavilion at Jacksonville are decidedly mixed, with an overall Google rating of 2.7 from a small pool of reviewers. Several families report serious concerns about management and one described a safety issue involving other residents entering rooms, while at least one family praised the staff's compassionate dementia care and another noted recent improvements in cleanliness. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did The Pavilion at Jacksonville do on recent health and safety inspections?

The Pavilion at Jacksonville had 3 government inspection visits in the last three years, with 30 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Pavilion at Jacksonville?

Submit the Request Information form on this page, or contact The Pavilion at Jacksonville directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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