Chanell Williams
Feb 2026
Horrible just a nightmare place
The Pavilion at Jacksonville
1771 Edgewood Ave W
2.7(10 ratings)· Jacksonville average: 4
1 / 2Quick Facts
- Total units
- 60
- Medicare rating
- 4 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 60
CMS Care Compare
What Families Think
Reviews for The Pavilion at Jacksonville are decidedly mixed, with an overall Google rating of 2.7 from a small pool of reviewers. Several families report serious concerns about management and one described a safety issue involving other residents entering rooms, while at least one family praised the staff's compassionate dementia care and another noted recent improvements in cleanliness.
The Good
- One family praised nurses and CNAs for compassionate dementia care
- A reviewer noted the facility became noticeably cleaner over time
- Management described as attentive and caring in at least one review
The Bad
- Multiple reviewers cite poor management as a recurring issue
- One report describes a serious resident safety and privacy concern
- Overall Google rating is low at 2.7 from a small review base
- Experiences vary widely, from 'nightmare' to 'thriving' care
AI-generated from reviews and community data.
About The Pavilion at Jacksonville
The Pavilion at Jacksonville is a skilled nursing / long term care community in Jacksonville, Florida. The community is licensed for up to 60 residents.
Families rate The Pavilion at Jacksonville 2.4 out of 5 based on 9 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
2.7overall · 10 ratings combined
2.7★ on Google (10)
Dawn Harms
Jan 2026
I was sent there for rehab due to a fall. I'm a married 50 year old female. This place us a nursing home. There were men and women in wheelchairs constantly coming into our room. If I wasn't in my right mind and able to protect myself, the men could do things to other women and no one would ever kno
Anne Bailey
Jun 2025
I did a review on Edgewood Nursing Home a while back and I gave them 1 star .I can say prayers changes things. I went up there today to visit someone and it's so....much cleaner and better than it was before and I pray they keep going forward in a positive direction so they have 5 stars because it's important to take care of people decently,all around with medication ,food, sanitary environment,fresh air if they can go out. All patients should be thriving.So I changed from my one star to 3 stars. We got to keep praying for those that can't see about themselves.
Stephanie Austin
Dec 2024
My mom has frontotemporal dementia and other health issues. She was resided in my home until it was no longer safe. I have dealt with nursing homes before as my grandmother had dementia and I was responsible for placing her. It is not easy to find a place that is safe, clean and with happy staff and residents. I am not naive to the possibility that not everyone is receiving the best experience but for my family, we have had no issues. Management at the location has been great as are the nurses and CNAs. My mom is thriving there. A job comes with its challenges and more so when you are caring for others. I am beyond happy with the care my mom receives. If I could have continue to have her in my mom, that would be where she would be. However, that is not an option but The Pavilion treats her like family and cares for her accordingly.
JT Money
Oct 2024
Poor management, and that's just the start.
Frequently Asked Questions
What types of care does The Pavilion at Jacksonville offer?
The Pavilion at Jacksonville offers Skilled Nursing / Long Term Care.
Where is The Pavilion at Jacksonville located?
The Pavilion at Jacksonville is located at 1771 Edgewood Ave W in Jacksonville, Florida.
What do families say about The Pavilion at Jacksonville?
Reviews for The Pavilion at Jacksonville are decidedly mixed, with an overall Google rating of 2.7 from a small pool of reviewers. Several families report serious concerns about management and one described a safety issue involving other residents entering rooms, while at least one family praised the staff's compassionate dementia care and another noted recent improvements in cleanliness.
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