2.2(14 ratings)· Jacksonville average: 4.2
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for UF Health Home Care - Jacksonville are decidedly mixed, with most reporting serious problems like unclean conditions, slow nurse response times, and communication failures, while a smaller number praise a specific caregiver for consistent, compassionate care. The overall Google rating of 2.2 from 14 reviews reflects a community that seems to vary widely depending on which staff member is assigned.
AI-generated from reviews and community data.
UF Health Home Care - Jacksonville is a home health agency serving Jacksonville, Florida offering At-Home Care and Home Health. Families rate it 2.2 out of 5 across 14 reviews.
UF Health Home Care, Jacksonville is a nonprofit home health agency serving clients in their own homes throughout the Jacksonville area. Medicare-certified since 1976, the agency provides skilled nursing, physical therapy, occupational therapy, medical social services, and home health aide visits.
The agency carries a CMS quality star rating of 2.5 of 5 stars, based on Medicare data.
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Help Me Choose2.2overall · 14 ratings combined
2.2★ on Google (14)
Randy Miller
Jul 2026
I have been in their care sense early April and still in it now in the middle of July. Julia has been my primary care giver. I have had others from time to time that were all good. Mrs.Julia however has been Exceptional with the level of care, her attitude and her knowledge !!!! I feel that I'm opening the door for an "Angel" 3 times a week when she gets here.
Beverly Walker
Jul 2020
My husband had a brain shunt surgery at UFH. This operation requires an MRI ever so often to insure the proper pressure of releasing fluid from the brain. A card from the maker of the shunt that has necessary info for future MRIs is supposed to be given to the patient or responsible person, this was not done. I am unable to get a new/or replacement card. No one seems to have it and it can not be replaced. My husband needs open heart surgery and the doctor wants the card so he knows what medical needs are necessary before hand. Everyone wants to do a verbal ok for the MRI which the heart doctor doesn't want to do. UFH has not helped me in getting the informant needed.
Gemma Del Prato
Apr 2020
Rooms are very dirty, they didn't get me any food in hours (they just forgot) and when I called a nurse for help no one was showing up for at least 30-45 minutes.
ricardo m
Jun 2018
My wife went to see an optometrist and they was all unprofessional to her , and told her you are too young to have that problem and did not continue testing ... Smh..
Scott
Sep 2016
Tower 1 floor 5 suite 513 what a joke why make an appointment they mean nothing they never go by your appointment time the average wait is approx 2 hours with an appointment.
UF Health Home Care - Jacksonville is a Medicare-certified home health agency (certified since 1976). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
2.5 / 5
Medicare star rating
Services offered
What patients say
4.0 / 5 patient survey rating
161 completed patient surveys, 26% response rate.
Hospital outcomes
How patients did
Service area
UF Health Home Care - Jacksonville reports serving 56 ZIP codes, including Jacksonville, Saint Augustine, Orange Park, Atlantic Beach, Bryceville, Callahan, Fernandina Beach, Fleming Island, Glen Saint Mary, Green Cove Springs and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 107125. National figures are the average across all certified agencies.
UF Health Home Care - Jacksonville offers At-Home Care and Home Health.
UF Health Home Care - Jacksonville has not published its pricing. For context, communities in Jacksonville that publish rates start around $4,520 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
UF Health Home Care - Jacksonville is located at 580 8th St W #9009 Tower II in Jacksonville, Florida.
UF Health Home Care - Jacksonville carries a 2.2 out of 5 rating from 14 Google reviews. Reviews for UF Health Home Care - Jacksonville are decidedly mixed, with most reporting serious problems like unclean conditions, slow nurse response times, and communication failures, while a smaller number praise a specific caregiver for consistent, compassionate care. The overall Google rating of 2.2 from 14 reviews reflects a community that seems to vary widely depending on which staff member is assigned. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Yes. UF Health Home Care - Jacksonville is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 2.5 out of 5 stars.
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
Submit the Request Information form on this page, or contact UF Health Home Care - Jacksonville directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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