3.5(79 ratings)· Jacksonville average: 4.2
Own this community? Update your listing · Marketing for operators
1 / 2CMS Care Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Jacksonville Center for Rehabilitation and Healthcare are mixed but weighted toward serious concerns, with an average of 3.5 stars from around 79 Google reviews. While several reviewers singled out specific nurses, a speech therapist, a doctor, and front-desk staff for praise, multiple others described neglect, lost or stolen belongings, and an outdated facility.
AI-generated from reviews and community data.
Jacksonville Center for Rehabilitation and Healthcare is a senior living community in Jacksonville, Florida offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Private Bathroom. Families rate it 3.5 out of 5 across 79 reviews.
Jacksonville Center for Rehabilitation and Healthcare is a 120-bed skilled nursing and long-term care facility in Jacksonville, Florida. The community serves patients requiring rehabilitation and ongoing medical support.
Family experiences at the facility are mixed. Some families have praised specific clinical staff, naming nurses, therapists, and doctors for their attentive, professional care, while others describe serious concerns about overall facility conditions, cleanliness, and attentiveness from non-clinical staff. Several families reported medical complications requiring hospital readmission and expressed worry about facility maintenance and patient belongings management. One reviewer noted that the facility's public presentation differs markedly from its interior condition.
The community holds a 3.5 out of 5 star rating across 79 Google reviews, reflecting the variability in family accounts of care quality and facility upkeep.
Tell us what you're looking for and we'll match you with communities that fit. Free for families.
Help Me Choose3.5overall · 79 ratings combined
3.5★ on Google (79)
A.s.H. L.e.Y.
May 2026
This place does not care about their patients they are nasty , rude and will ban family members from visiting the facility if they try to report the rehab. This place does not care about its patients , they do not clean the rooms or even bathe the patients
Vivian Remillard
Feb 2026
Why are there no pictures of the inside of this place? Very Concerning . Outside pictures only do not tell the ugly story of the inside. I honestly do not believe that there have been ANY upgrades in a very very long time and I’m speaking from personal experience and seeing for my own 2 eyes. Highly do not recommend this place to anyone. After getting my family home and inventorying his belongings he was only give back 1 pair of shorts, 1 shirt and one pair of sweats ( which they had him dressed in a pair of sweats that where women’s size M. My family member wears a size Xl). Family member was sent there with 2 pair of sweats, 14 pair of gym shorts ( brand new), 14 t- shirts ( brand new) , brand new shoes and brand new slippers and was sent out with basically NOTHING! I’m beyond livid. And I might add ALL there things where packed in bags with there name on it! The ( closet designated for my family member was also used for the other 2 people ) in a cramped small room. Theft must be a requirement.
Big J, The Metal Honkey
Nov 2025
I was here unfortunately. I got sent back to the hospital twice. Once was because my trachea needed to be changed, I got back to the hospital and they noticed that I had bad wounds so they fix that. Couple weeks later I went back and they had given everything I had owned away. About 2 months later they were checking my blood and my hemoglobin was three so they rushed me back to the hospital and noticed my wound care was horrible. To the point that I was septic and almost died. They told me that if I had not come back I would have been dead in the next day or 2. I didn't say anything the actual staff of the hospital called social services on them to have them investigated. He came back and told me all everything had been dropped because they talked to the nurses and the nurses said there wasn't any problem. THE NURSES AND THE CNA AND THE DOCTORS ARE THE PROBLEM. The doctor the day before I got sent back I just looked at my back and I said no it was better it was fine. I think the front office does act professionally, and I think the physical therapy people do act professionally, but the nurses have to go and the CNAs. When I came back the second time to the hospital they actually sent notice to the hospital to let me know I was no longer welcome there. THANK GOD. I sent relatives there to pick up the little bit that I did acquire since the last time I had left and they had given all my stuff away again. I'd only been gone three days this time and they had given all my belongings away. This place is horrible please don't do this to a family member if you truly love them
Carol Mobley
Aug 2025
I am very impressed with the CNA Sessions , Speech Therapist Alex and the Nurses Kahlia and Millie. They have all been a blessing for my son's care. Olivia the Dr is amazing as well. They are all angels in scrubs.I give those 5 stars. The reason I gave 1 star is bc everyone else doesn't care at all about the patients. They sit at nurses station on Tiktok. They almost killed my son. The CNAs never would give him a bath or repositioned him or anything.
j004509
Nov 2024
Overall, I found the front desk administrators to be friendly and professional, which made a positive impression. The person I was visiting also spoke highly of a specific nurse who entered the room. She seemed to have a great deal of respect for her, and it was clear that this nurse’s demeanor and professionalism made a meaningful impact. The only factor that influenced my overall rating was the building's infrastructure, which could benefit from some updates. For example, the walls on the patient floor areas could be repainted, and more aesthetically pleasing artwork or decorations could be placed in the hallways and patient rooms. These changes could help bring a more modern and uplifting feel to the facility, replacing the dated 1950s look that has characterized it for so long.
4 inspection visits in the last three years, 84 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 10, 2026
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2026
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2026
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2026
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2026
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2026
Ensure that testing and maintenance of electrical equipment is performed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2026
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2026
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2026
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2026
Meet other general requirements that are deficient.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2026
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2026
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2026
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Develop and maintain an Emergency Preparedness Program (EP).
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Include a process for Emergency Preparedness collaboration.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Address subsistence needs for staff and patients.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Establish procedures for tracking staff and patients during an emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Establish policies and procedures for medical documentation.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Establish policies and procedures for volunteers.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Create arrangements with other facilities to receive patients.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Establish roles under a Waiver declared by secretary.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Develop a communication plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
List the names and contact information of those in the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Provide emergency officials' contact information.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Provide primary/alternate means for communication.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Establish methods for sharing information.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Provide a means of sharing information on occupancy/needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Provide family notifications of emergency plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Establish staff and initial training requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Conduct testing and exercise requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Implement emergency and standby power systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Meet the requirements of an integrated health system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Provide large enough exits.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Install proper backup exit lighting.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Have elevators that firefighters can control in the event of a fire.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Provide a written emergency evacuation plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Have proper power supply for life support equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Have proper medical gas storage and administration areas.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 10, 2026
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 19, 2025
Keep all essential equipment working safely.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 25, 2024
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 25, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 25, 2024
Ensure that testing and maintenance of electrical equipment is performed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2024
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2024
Use approved construction type or materials.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2024
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2024
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2024
Have simulated fire drills held at unexpected times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2024
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 25, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024
Meet requirements for the installation and maintenance of electrical systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024
Provide primary/alternate means for communication.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024
Develop a communication plan.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024
Include a process for Emergency Preparedness collaboration.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024
Have proper power supply for life support equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024
Meet the requirements of an integrated health system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024
Conduct testing and exercise requirements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024
Meet fire sprinkler requirement for tall buildings.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 25, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 19, 2022
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 19, 2022
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 19, 2022
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Jacksonville Center for Rehabilitation and Healthcare offers Skilled Nursing / Long Term Care.
Jacksonville Center for Rehabilitation and Healthcare is located at 5377 Moncrief Road in Jacksonville, Florida.
Jacksonville Center for Rehabilitation and Healthcare carries a 3.5 out of 5 rating from 79 Google reviews. While several reviewers singled out specific nurses, a speech therapist, a doctor, and front-desk staff for praise, multiple others described neglect, lost or stolen belongings, and an outdated facility. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Jacksonville Center for Rehabilitation and Healthcare had 4 government inspection visits in the last three years, with 84 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page, or contact Jacksonville Center for Rehabilitation and Healthcare directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Jacksonville Center for Rehabilitation and Healthcare? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Jacksonville.
Jacksonville, Florida0 mi
Skilled Nursing / Long Term Care
Jacksonville, Florida2.6 mi
4.2(5)
Assisted Living
Jacksonville, Florida2.8 mi
4.8(290)
Skilled Nursing / Long Term Care
Jacksonville, Florida2.8 mi
3.8(40)
Skilled Nursing / Long Term Care
Jacksonville, Florida3.1 mi
4.2(156)
Skilled Nursing / Long Term Care
Jacksonville, Florida3.2 mi
4.7(32)
Assisted LivingIndependent Living
Home care agencies serving Jacksonville bring help to the house: daily living, companionship, and respite for family caregivers.
Jacksonville, Florida5.6 mi
4.9(74)
Medicare home health · 3.5★Home care · no referral needed
Jacksonville, Florida9.2 mi
4.9(74)
Home care · no referral needed
Jacksonville, Florida6.4 mi
5(18)
Home care · no referral needed