Alto Duval Station

4.4(50 ratings)· Jacksonville average: 4

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Quick Facts

Total units: 78
Licensed capacity: 78 residents
Care oversight: On-site registered nurse available for residents
Therapy access: On-site physical therapy helps residents regain mobility

What Families Think

Reviewers overwhelmingly praise the staff and overall atmosphere at Alto Duval Station, describing a clean, welcoming community where residents feel like family and staff go the extra mile. However, several reviews describe serious safety lapses in the memory care unit, including an elopement incident, unsupervised residents, and a fall that went unreported to family, so families considering memory care should ask pointed questions about supervision and security.

The Good

Staff repeatedly described as caring, attentive, and family-like
Facility consistently called clean and well-maintained
On-site PT has helped residents regain mobility
Responsive management addresses concerns when raised
Variety of activities and outings residents enjoy
Smooth, supportive move-in transitions for new residents

The Bad

Multiple reports of memory care residents left unattended or elopement risk
One report of a resident going missing for hours after exiting an unsecured door
One report of a fall/stroke not promptly reported to family
One report of missing belongings (dentures, clothing) and hygiene lapses

AI-generated from reviews and community data.

Alto Duval Station is a senior living community in Jacksonville, Florida offering Assisted Living and Memory Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.4 out of 5 across 50 reviews.

About Alto Duval Station

Alto Duval Station, formerly known as The Canopy at Duval Station, is an upscale assisted living and memory care community located in Jacksonville, Florida. Operated by Allegro Senior Living, a family-managed organization with over 40 years of experience, the community offers personalized care designed to support residents' independence and well-being.

The Assisted Living program combines the comfort and conveniences of community living with the independence of private apartments, providing personalized support tailored to each resident's needs. The Memory Care program is specifically designed to engage the senses and care for residents holistically, mind, body, and spirit, creating meaningful life experiences for those living with dementia.

Day-to-day services include transportation assistance to help residents reach their destinations, daily shopping opportunities, and on-site activities. The community offers weekly outings, dedicated nursing support, and a range of programming designed to inspire and engage residents. Recent activities have included coffee tastings and brewing demonstrations led by local baristas, as well as support groups for caregivers and family members of residents with dementia.

Located on Jacksonville's Northside, the community features a beautiful setting that is convenient for family visits. The community emphasizes creating a carefree living environment where residents can enjoy life on their own terms, supported by caring staff and neighbors.

Types of Care at Alto Duval Station

Assisted LivingMemory Care

Amenities

Room Amenities

Cable or Satellite TV
Emergency Call System
Private Bathroom
Private Rooms
Wheelchair Accessible

Meals & Dining

Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Restaurant style Dining Room

Community Amenities

24-Hour Staff
Gathering / Activity Spaces
Housekeeping
Laundry Service
Medication Management
On-Site Nurse (RN)
Transportation Services

Activities

Birthday / Holiday Parties
Day Trips and Outings
Grocery Shopping and Errands
Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Alto Duval Station

4.4overall · 50 ratings combined

4.4★ on Google (50)

Jose Sandoval

Jul 2026

via Google ↗

Beth and the entire team at alto have been so good with my mom always tending to her needs want to give a huge shout out to the nursing staff on the memory side top notch team.

WP Bryan

Jun 2026

via Google ↗

We were thankful to get our Mom into Alto Duval Station (formerly The Canopy) when we did. The location on the Northside of Jax is beautiful, clean, and was convenient for our regular visits. She began in the Assisted Living section but quickly moved to Memory Care. The food was delicious and the staff caring. Overall, our experience was positive and we would recommend it.

Bruce Fafard

Jun 2026

via Google ↗

My mom has been at Alto Duval Station for over 1 year now and we are very pleased with the care she received. Sharon (Executive Director) and her team are absolutely wonderful. We would highly recommend Alto Duval Station.

Amy Decker

Jun 2026

via Google ↗

Our family is grateful for the wonderful experience my Mom is having since she moved in to Alto Duval Station. From my first meeting with Beth in preparation for my parents needing care to the latest interaction with the Chef about my Mom’s special request, I have felt genuine care and concern for my Mom’s care and quality of life. I regularly engage the entire staff and have only had positive experiences, even when there’s been a concern, it is address and resolution is worked on together. My Mom is actively engaged in church services, she has become a Bingo Queen and she has met many new friends. Our experience with the staff and residents of Alto Duval Station far exceeds our expectations and we are grateful for the Joy my Mom is experiencing there, she is truly flourishing. As she continues her journey here, I am sure issues will arise but I feel confident they will be worked through. Our family is aware of the commitment it takes to work with our elders in a loving, respectful and professional way and the staff at Alto Duval Station is meeting that expectation.

debdaigle2

Jun 2026

via Google ↗

I absolutely love the staff at Alto. My husband lives in Memory Care and he is well loved and taken care of by everyone at the facility. I visit daily and I always feel welcome for as long as I want to stay.<br>The main improvement that I think needs to be made concerns the furniture in the dining room and common room. The recliners and the couch are well past their prime and need replacement for the comfort of the residents. Also, more regular chairs need to be added to the common room and dining room as, to accommodate everyone, chairs need to be dragged back and forth at every meal. This improvement would greatly reduce the work of the busy staff.

Frequently Asked Questions

What types of care does Alto Duval Station offer?

Alto Duval Station offers Assisted Living and Memory Care.

Where is Alto Duval Station located?

Alto Duval Station is located at 1035 Starratt Rd in Jacksonville, Florida.

What do families say about Alto Duval Station?

How can families visit Alto Duval Station?

Submit the Request Information form on this page to connect with Alto Duval Station and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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