3.3(47 ratings)· Birmingham average: 4.1
1 / 5CMS Care Compare
Reviews of Arlington Rehabilitation and Healthcare Center are mixed, with several families praising the physical and occupational therapy teams and reporting good outcomes for loved ones, while one detailed and serious report describes neglect and abuse. The community carries a 3.3 out of 5 rating from 47 Google reviews, reflecting this split experience.
AI-generated from reviews and community data.
Arlington Rehabilitation and Healthcare Center is a senior living community in Birmingham, Alabama offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 47 reviews.
Arlington Rehabilitation and Healthcare Center is a skilled nursing and long-term care facility in Birmingham, Alabama, with a licensed capacity of 117 residents.
Family experiences at Arlington vary notably. Several families praise the rehabilitation therapies, cleanliness, and attentiveness of staff, particularly highlighting physical and occupational therapy outcomes that helped residents regain independence. Families also note the facility's responsiveness: one described how concerns were "immediately corrected," and another appreciated consistent communication about progress. Food quality and staff friendliness appear as consistent strengths in positive accounts. However, one family reported serious concerns including neglect, unprofessional conduct, and inadequate management response to complaints.
Arlington holds a 3.3 out of 5 Google rating based on 47 reviews, reflecting this mixed picture. Families considering the facility should weigh the strong rehabilitation and cleanliness reports against the significant safety and respect concerns raised in lower-rated reviews.
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Help Me Choose3.3overall · 47 ratings combined
3.3★ on Google (47)
Jan Hendricks - Fuller
Jun 2026
Customer service is very important when dealing with the public. Ms. King is always very pleasant when I visit she is-always pleasant. When I call she is helpful and informative. When your love one is sick this helps soften the daily changes.
Stephanie Chosenone
May 2026
Do not send your family here. My grandmother has been neglected and abused since she was sent here for rehab. Most of the staff not all has an attitude and are unprofessional. Management seems to take up for this behavior just to keep an abled body working in the building. Smart remarks made by staff when making a report. Nothing is confidential. My grandmother was hit with a bed remote across her legs for asking it to be placed near her, then had liquid soap was poured on her while being yelled at by Cna for her to turn a bed rail loose during a so call bath. The Cna also referred to my grandmother as girl be quiet. Yanked her side to side when she hollered that he was hurting he kept stating girl you all the same ain’t nothing wrong with you. Her socks only get change when they decide to take her to the shower which they told us she only gets on 11-7. So they wake her up at times to take her to the shower. Bed baths they don’t wash her feet. Half of the time same socks been on all week until I change them. I have had to wash her feet where brown dirt comes off. Staff eats her food at times when she doesn’t want it in front of her. Dressings where left on her heels that had been place by the hospital pass a week that she was admitted to the nursing home until I notified her POA. Clothes missing, even though family does her laundry. Her bed has been broken and will not lock since being place here. Another Cna verbally abuse my grandmother because she had diarrhea for over 7 days. The list goes on and on. Please take caution when think of taking your love one to this place. No bedside manners. Room walls need repaired and more. Nurse Von is one of the worst ones. Very nice nasty! Don’t believe the workers who get on here and post fake good reviews to bring there numbers up. Lying is never okay. Morals come before a check. Update: my grandmother was sent to the hospital from this rehabilitation shortly after this incident and has now passed away.
Pamela Nance
Mar 2026
My mom’s experience at Arlington was awesome . They were very attentive to her care and rehabilitation. The occupation therapist and physical therapist took care of her every need. Mike and Shay were totally the goat. They made sure she was able to be independent upon her release. The facility was always clean. She said the food was delicious. If I could give 10 stars I would. I would highly recommend Arlington for your family. Thank you so much from the receptionist to the nurses and CNA’s for taking care of my mom. The director was so kind and nice. Again thank you for the care given my mom during her stay.
Carline Simon Benson
Mar 2026
My brother love Arlington. He said the food, his care and the people were good. When he first arrived there were somethings that I had to call them out on and they immediately corrected it. He loves all the staff. When I go it's always clean and well maintained. I do visit my brother and bring him home for overnight stays. They always have him ready along with his meds. I would say this, if you put your love one here stay connected to see what is going on. My brother can speak so he can tell if something happen too. But since going his trek was removed, his peg tube, he got glasses, he sees the podiatrist, his wombs if he gets any are taken care of by top rate nurses. The therapy team are wonderful. I would recommend Arlington, but I also recommend you stay connected with you loved one too.
Mrs. Shawndale Smith
Nov 2025
The staff at Arlington has been so great with keeping our family up to date on my grandmother's progress. The physical and occupational therapy has truly help granny improve in her health and because the complete staff professionalism and getting granny where she needs to be physically, my granny decided to stay long-term at Arlington. Granny has met new friends. She is more social able, gets her nails and hair done on a regular and she is always excited about all the wonderful activities Arlington have to offer. Overall, my grandmother's health and quality of life has truly change for the better because of her stay and staff at Arlington. I would recommend anyone who needs short or long-term rehabilitation care to Arlington!!!
4 inspection visits in the last three years, 12 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 28, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2021
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 5, 2021
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2019
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2019
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2019
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 19, 2018
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2018
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2018
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2018
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 19, 2018
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 25, 2018
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Arlington Rehabilitation and Healthcare Center offers Skilled Nursing / Long Term Care.
Arlington Rehabilitation and Healthcare Center is located at 1020 Tuscaloosa Avenue, Sw in Birmingham, Alabama.
Reviews of Arlington Rehabilitation and Healthcare Center are mixed, with several families praising the physical and occupational therapy teams and reporting good outcomes for loved ones, while one detailed and serious report describes neglect and abuse. The community carries a 3.3 out of 5 rating from 47 Google reviews, reflecting this split experience.
Arlington Rehabilitation and Healthcare Center had 4 government inspection visits in the last three years, with 12 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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