Arc at Sangamon Valley

marshall glass

Jul 2026

via Google ↗

Do not put your loved ones there, they are short staffed. They have gone through several administrators, Director of nursing over a short period of time.. Don't take only my word for it do your research . Therefore if they can't keep them positions what makes you think they are keeping nurses and cna's? The ones they do have are overworked and underpaid! They don't answer call lights in a timely manner (30 -45 minutes). If then. State has been called in several times this year , they have been fined this year. Not saying all.staff is bad but you can't be unstaffed and expected to do it all and do a good job. Think before you put your family here!!!

Joyce Kramer

Jun 2026

via Google ↗

Everypne was very friendly and Tammy had everything arranged and in order even for the next day for Paul to get to dialysis!

Valerie Brooks

May 2026

via Google ↗

not a good place

roni

Apr 2026

via Google ↗

This place is under staffed , uses agency alot .Some of the staff is very rude and stressed out from being overworked and understaffed. Higher ups don't take accountability, don't acknowledge they are under staffed. One time it took staff over half hour to answer call light.<br>Don't put your loved ones here .

Erika Burney

Mar 2026

via Google ↗

Very disappointed in the quality of care. Definitely gone down from Lewis memorial to ARC. Cleaning staff is a definite FAIL grade. Showers and change of clothes are not done regularly. If patient doesn't have loved ones who come for visits and care, patients are not well cared for.