Thomas Gross
Aug 2026
Will you send mail there and get sent back return to sender, not sure what’s going on.
Trustwell Living of Springfield
2451 W White Oaks Dr4.5(63 ratings)· Springfield average: 4.3
Part of Trustwell Living · 37 communities · 4.7★ average
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1 / 6Quick Facts
- Licensed capacity
- 55 residents
- Ownership History
- Recently transitioned from prior operator Bickford House
- Visitation Policy
- One report of two-visitor daily limit
Illinois IDPH
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Trustwell Living of Springfield are largely enthusiastic, with families repeatedly praising specific staff members—especially front-desk/office manager Dee and move-in coordinator Kathy Chastain—for warmth and responsiveness. However, a handful of detailed one-star reviews describe serious lapses in medication administration, staffing levels, and memory-care supervision that families should weigh carefully.
What reviewers praise
- Front desk staffer Dee praised in dozens of reviews
- Move-in coordinator Kathy Chastain called compassionate and helpful
- Food described as good or amazing by many
- Facility described as clean and welcoming
- New memory care wing recently opened
What reviewers flag
- Detailed report of missed medications and lost prescriptions
- One report of no staff present overnight in memory care
- One report of a strict two-visitors-per-day policy
- Complaints of chronic understaffing and unanswered call buttons
AI-generated from reviews and community data.
Trustwell Living of Springfield is a senior living community in Springfield, Illinois offering Assisted Living, Memory Care and Respite / Short-Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.5 out of 5 across 63 reviews.
About Trustwell Living of Springfield
Trustwell Living of Springfield is an independent and assisted living community in Springfield, Illinois. The community offers 24-hour staff, medication management, housekeeping and laundry services, dietary accommodations, emergency call systems, wheelchair accessibility, and private rooms. Social activities and gathering spaces support resident engagement.
Reviewers' experiences vary markedly. Many families report exceptional care, with staff described as kind and compassionate, and highlight the supportive response during move-ins and transitions. Several note strong friendships formed and active daily programming. However, other reviewers raise concerns about visitation policies, staffing consistency, and supervision in memory care areas.
The community received a 4.5 out of 5 rating across 63 reviews.
Types of Care at Trustwell Living of Springfield
Assisted LivingMemory CareRespite / Short-Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
Activities
- Social Activities
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Help Me ChooseReviews of Trustwell Living of Springfield
4.5overall · 63 ratings combined
4.5★ on Google (63)
Meghan Kafer
Aug 2026
My mother recently moved in there and it was a hard transition for the first week or two. The people there are SO NICE, both staff and residents. I work in healthcare and made note of how pleasant the staff was and how they seemed to really like their job... This was a big part of my decision to proceed with this place for my mom. The residents were welcoming and the staff has been very receptive to questions and requests.
Lisa Schweska
Jul 2026
My dad has been part of the Trustwell family for the past 2 months. We have been very pleased with the staff and their kindness and care. He has friends to play cards with and there are also daily activities to help him stay involved and active. I was hesitant and felt guilty that I couldn't take care of my dad 24/7, but Leslie and Kathy did an amazing job helping me know this was the best choice for him. They reminded me that I would not need to be the caregiver, but I could be just "a daughter" once again. I love that title so much more! I stop by almost daily and am happy to see that he is having fun and being cared for in such a positive way.
Tina Marie Russell
May 2026
We needed an assisted living facility for my sister in law. Toured a few other facilities. We brought my sister in law on this tour of Trustwell. She was upset about this possibility. My SIL was crying as I was. Kathy Chastain came to greet us. Sweet. Showed my SIL the love, and compassion that was needed at this time. SIL calmed down, Ms Chastain escorted my SIL around the building, showed her an apartment. By the end of the tour my SIL apologized to me, then went on to tell some of the residents"I will probably be moving in."<br>If you are in need of a place for a loved one, I strongly encourage you give Kathy Chastain a call at Trustwell. The rest of the staff are really nice.
Diana Kietzman
May 2026
We moved my mom to Trustwell assisted living from a skilled nursing facility. She loves her apartment and the facility. Kathy Chastain was very helpful in coordinating the move and making Mom feel welcome. Stacy Kietzman has been wonderful helping her get settled in, introducing her to other residents and fellow card players! Mom loves to play cards and has made many new friends. We are very pleased with the staff and kind care she is receiving.
Frequently Asked Questions
What types of care does Trustwell Living of Springfield offer?
Trustwell Living of Springfield offers Assisted Living, Memory Care and Respite / Short-Term Care.
How much does Trustwell Living of Springfield cost?
Trustwell Living of Springfield has not published its pricing. For context, communities in Springfield that publish rates start around $4,025 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Does Trustwell Living of Springfield offer respite or short-term stays?
Yes. Trustwell Living of Springfield lists respite and short-term care among its options. A respite stay gives a family caregiver a planned break while your loved one receives full care, and it also works as a low-commitment trial before a permanent move.
Where is Trustwell Living of Springfield located?
Trustwell Living of Springfield is located at 2451 W White Oaks Dr in Springfield, Illinois.
What do families say about Trustwell Living of Springfield?
Trustwell Living of Springfield carries a 4.5 out of 5 rating from 63 Google reviews. Reviews for Trustwell Living of Springfield are largely enthusiastic, with families repeatedly praising specific staff members—especially front-desk/office manager Dee and move-in coordinator Kathy Chastain—for warmth and responsiveness. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Trustwell Living of Springfield?
Submit the Request Information form on this page, or contact Trustwell Living of Springfield directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Trustwell Living of Springfield? Claim this listing to update photos, pricing, and details. It's free.
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