Shemaiah Cross
Jul 2026
BED BUG PROBLEM!!!!!!
1 / 3Quick Facts
- Total units
- 70
- Medicare rating
- 1 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 70
- Inspections
- View history (41 citations)
- End-of-life care
- Hospice care available on-site
CMS Care Compare
What Families Think
Reviews for Arcadia Care Auburn are sharply split: some families praise compassionate, hard-working staff and strong activities and therapy programs, while many others report serious understaffing, poor food quality, medication delays, and a facility badly in need of repair. The community's 2.9-star average across 24 Google reviews reflects this inconsistency in day-to-day experience.
The Good
- Staff described as caring and compassionate by several reviewers
- Active daily activities program praised repeatedly
- Therapy staff described as upbeat and engaging
- Hospice care available for end-of-life residents
- Helpful housekeeping and dietary staff noted
The Bad
- Multiple reports of severe understaffing affecting response times
- Several reviewers describe poor, inconsistent, or insufficient food
- Multiple reports of delayed or missed medication administration
- Several reviewers cite disrepair, dirty rooms, or unclean bathrooms
- One report of a bed bug problem
- Multiple reviewers describe difficulty reaching staff by phone
AI-generated from reviews and community data.
Arcadia Care Auburn is a senior living community in Auburn, Illinois offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 2.9 out of 5 across 24 reviews.
About Arcadia Care Auburn
Arcadia Care Auburn is a skilled nursing / long term care community in Auburn, Illinois. The community is licensed for up to 70 residents.
Families rate Arcadia Care Auburn 2.9 out of 5 based on 24 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care at Arcadia Care Auburn
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Arcadia Care Auburn
2.9overall · 24 ratings combined
2.9★ on Google (24)
Mary Beamen
Jun 2026
The staff here are friendly but the place is a dump. It is clear that the company owners don't give a damn about this place. It is in disrepair. Rooms need remodeled badly. The brown tile in the rooms has areas where its broken, closet drawers broken, paint on the walls in the rooms needs redone badly. You can tell they don't deep clean and only do the bare minimum. Corners are gross and caked with dirty smut. There is nothing in the rooms except a tiny bed and side table and the beds are the worst I have ever seen. I sincerely hope that someone reports this place and/or they take these reviews seriously and fix the place up for the residents. They don't go out into the community unless a family member takes them. They should have group outings in the community. They need that! I hope I never have to go to a place this bad. The company owners are making lots of money on their facilities but they don't care about Medicaid patients because they are not making money off them. Sickening.
Antoinette Johnston
Oct 2025
I'm very happy and pleased with the care my loved one is experiencing. The staff is amazing, from the management, CNA's, nurses, dietary, housekeeping, therapy and other departments. Therapy is very upbeat and always has my loved one smiling and laughing! I like the updates they are doing at the facility. Little by little, things are getting a facelift. I always feel welcomed when I come to visit. The housekeepers are always helpful as well, even the dietary staff! The activities are top notch! I've never seen a facility do so many activities daily! This is great! More facilities need to follow in her footsteps! The business office lady is very helpful and knowledgeable, she's always going the extra mile to ensure my loved one is taken care of. Not to mention, the welcome baskets she provides are very welcoming! One thing I know as an adult, the medical field is a tough one. It's always hard to find good help, help that stays and those whom are compassionate in what they do! You will always find the medical field short staffed, especially with the growing need. However, Arcadia @ Auburn seems to always take great pride in bringing staff in. Oh that scarecrow out front, let me tell you, he makes me laugh every time I come to visit and I truly need that!
Len Allen
Sep 2025
It is absolutely appalling that this is how our elderly and Veterans are treated. Filthy conditions, deterioration of walls and struture in rooms, floors so disgusting you literally stick to them, out dated facilities, staff as rude as you can imagine and then some, personal items and effects lost, stolen or just thrown away. This place needs a serious investigation and needs to be SHUT DOWN!!!
Susan Painter
May 2025
My brother was here recently and what I witnessed and was confirmed by my brother is that this place is terrible. What they feed these poor people is ridiculous apparently there is no cook..the meals are thrown tougher or the feed them a hot dog...and what did they serve on Easter my brother got a bologna sandwich...they are always out of eggs and milk. If you need a nurse you better be ready to wait..my brother said sometimes it would take 30 mins to get some help. If you are looking for somewhere to put your loved one..Keep Looking!!
Government Inspection History
15 inspection visits in the last three years, 41 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 2, 2026Health Complaint1 citation
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 3, 2026
Nov 19, 2025Health Complaint1 citation
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 24, 2025
Aug 27, 2025Health Complaint1 citation
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Aug 28, 2025
May 28, 2025Health Complaint1 citation
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2025
May 9, 2025Health Complaint1 citation
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 12, 2025
Apr 10, 2025Health Complaint2 citations
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 12, 2025
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 12, 2025
Feb 11, 2025Fire Safety StandardHealth Standard4 citations
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 7, 2025
Implement a program that monitors antibiotic use.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 12, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 12, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2025
Nov 8, 2024Health Complaint1 citation
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 11, 2024
Jun 11, 2024Health Complaint2 citations
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 12, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 12, 2024
Apr 23, 2024Health Complaint1 citation
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 10, 2024
Feb 9, 2024Health Complaint2 citations
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 29, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 29, 2024
Jan 11, 2024Fire Safety StandardHealth Standard3 citations
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 25, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 12, 2024
Nov 22, 2023Health Complaint2 citations
Provide safe, appropriate pain management for a resident who requires such services.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2023
Aug 4, 2023Health Complaint1 citation
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 5, 2023
Nov 2, 2022Fire Safety StandardHealth Standard18 citations
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity G of L: actual harm, isolatedCorrected Nov 28, 2022
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity G of L: actual harm, isolatedCorrected Nov 28, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 28, 2022
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 28, 2022
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 28, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 28, 2022
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 6, 2022
Develop Emergency Preparedness policies and procedures.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 6, 2022
Develop a communication plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 6, 2022
Establish emergency prep training and testing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 6, 2022
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 6, 2022
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 6, 2022
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 28, 2022
Implement a program that monitors antibiotic use.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 28, 2022
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 28, 2022
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 6, 2022
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2022
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 28, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Arcadia Care Auburn offer?
Arcadia Care Auburn offers Skilled Nursing / Long Term Care.
Where is Arcadia Care Auburn located?
Arcadia Care Auburn is located at 304 Maple Avenue in Auburn, Illinois.
What do families say about Arcadia Care Auburn?
Reviews for Arcadia Care Auburn are sharply split: some families praise compassionate, hard-working staff and strong activities and therapy programs, while many others report serious understaffing, poor food quality, medication delays, and a facility badly in need of repair. The community's 2.9-star average across 24 Google reviews reflects this inconsistency in day-to-day experience.
How did Arcadia Care Auburn do on recent health and safety inspections?
Arcadia Care Auburn had 15 government inspection visits in the last three years, with 41 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Arcadia Care Auburn?
Submit the Request Information form on this page to connect with Arcadia Care Auburn and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Arcadia Care Auburn? Claim this listing to update photos, pricing, and details. It's free.
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