Arcadia Care On the Hill is a skilled nursing and long-term care community in Springfield, Illinois, licensed for up to 251 Medicare and Medicaid certified beds. The facility operates as a for-profit corporation and maintains 24-hour staffing with an on-site registered nurse, medication management, housekeeping, laundry service, and wheelchair accessibility. Private bathrooms and emergency call systems are available.
The community holds a 1-star overall rating from CMS. Reviews are mixed but predominantly critical, with significant concerns about responsiveness to patients and families. Multiple reviewers report delayed response to call lights, with one reviewer noting that after 30 minutes without staff assistance, a resident in pain had to call 911. Several families describe clothing and personal items going missing, difficulties obtaining necessary care items, and limited oversight of medical conditions. One reviewer praised wound care services provided by visiting specialists.
Communication and staffing emerge as recurring themes in reviews. While some reviewers acknowledged kind and compassionate nursing assistants, multiple families describe nurses as neglectful and unresponsive to concerns. Several reviewers report the facility appeared dirty or poorly maintained. A small number of reviews noted positive experiences with admissions staff and cited the facility's proximity to Springfield hospitals and transportation services.
