MyLivingChoice

Arcadia Care On the Hill

555 W Carpenter St

2.6(54 ratings)· Springfield average: 4.3

Arcadia Care On the Hill, photo 11 / 5

Quick Facts

Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
251
Location advantage
Minutes from two Springfield hospitals
Transportation
Provides rides to medical appointments and discharges
Wound care
Wound doctor makes weekly rounds on-site
Clinical staffing
In-house nurse practitioner and wound nurse on staff

What Families Think

Reviews for Arcadia Care On the Hill are sharply divided: some families highlight its convenient hospital-adjacent location, helpful admissions and social work staff, and successful rehab stays, while a large number of reviewers describe serious neglect, understaffing, and unsanitary conditions. With a 2.7 out of 5 rating from 51 Google reviews, the facility shows a wide range of experiences that families should weigh carefully.

The Good

  • Located minutes from two major hospitals
  • Transportation provided to medical appointments
  • Wound care program with dedicated wound doctor and nurse
  • Several reports of successful rehab and improved mobility
  • Some CNAs and social workers praised as caring and helpful

The Bad

  • Multiple reports of severe understaffing affecting care
  • Several accounts of neglect, including slow call-light response
  • Repeated reports of bed bugs and pest infestations
  • Multiple reviewers describe poor cleanliness and strong odors

AI-generated from reviews and community data.

Arcadia Care On the Hill is a senior living community in Springfield, Illinois offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 2.6 out of 5 across 54 reviews.

About Arcadia Care On the Hill

Arcadia Care On the Hill is a skilled nursing / long term care community in Springfield, Illinois.

Families rate Arcadia Care On the Hill 2.7 out of 5 based on 51 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Arcadia Care On the Hill

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Arcadia Care On the Hill

2.6overall · 54 ratings combined

2.6★ on Google (54)

Susanna Voigts

Aug 2026

via Google

If I could give this place minus stars I would.<br>This is the most horrible, dirty place I ever stepped into! I wish I could post pictures. So dirty, holes in the wall, flimsy dirty curtains in front of a sink and toilet. I didn’t see any showers and was afraid to touch anything.<br>No phones for the residents to use-so they are isolated and can’t call for help.<br><br>This place needs to be closed down immediately!<br><br>Again-do not ever put your loved one in this horrible place.<br>Arcadia shame on you! Why don’t you spend one night in your facility?

Trish Brinkley

Aug 2026

via Google

Must be terrible! They don't even provide inside photos!

Mr. Schroeder

Dec 2025

via Google

I'm so grateful to Cheryl, Admissions Coordinator, for helping me get admitted to Arcadia On the Hill after my recent hospital stay.<br><br>Finding the right place was overwhelming during a really difficult time. I didn't know how to navigate all the care options, but Cheryl answered every question and showed me a clear path forward. When I shared a few personal concerns, she simply said she would take care of things for me —and she did.<br><br>The staff at On the Hill is kind and attentive. The activities are fun, and the food is excellent.<br><br>Cheryl, your work truly makes a difference. Thank you for the role you played in my journey.

Samantha Abilez

Oct 2025

via Google

Only giving 2 stars because the social workers here are great to work with and do their due diligence. Thanks Talia for all your help. The nurses I can’t say the same kind words for. The nurses are very mean and very neglectful. Wouldn’t let me father walk at all so he was getting no exercise. Nurses stations do not have basic things like bandaids. That seems like a safety concern. Heard nurses talking mean to my father when they thought I couldn’t hear. Terrible facility but once again thanks to the social workers helping me get my father out of there.<br>Follow up: my father contracted MRSA at this nursing home and died a month after making my review. I hate this place. I hate the staff. I hate that this happened to my father. Do not send anyone here! My dad had asked me before he died what he did wrong to be put there, and it broke my heart. This facility doesn’t care about the elderly and that’s dangerous.

Lisa

Aug 2025

via Google

This company is atrocious. They are rude, harsh, and lazy! I wish my parent had never stayed here. Run from this place!!!!

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Government Inspection History

15 inspection visits in the last three years, 35 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 22, 2026Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 1, 2026

Nov 26, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 9, 2025

Oct 17, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 28, 2025

Sep 17, 2025Fire Safety StandardHealth ComplaintHealth Standard10 citations
  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Sep 18, 2025

  • Ensure that residents are free from significant medication errors.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 15, 2025

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 24, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 25, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 25, 2025

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 24, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 25, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 25, 2025

Jun 24, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 1, 2025

May 5, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 9, 2025

Oct 29, 2024Health Complaint1 citation
  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 4, 2024

Jul 24, 2024Fire Safety StandardHealth Standard6 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 8, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 8, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2024

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2024

May 16, 2024Health Complaint1 citation
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jun 3, 2024

Apr 1, 2024Health Complaint1 citation
  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 10, 2024

Jan 17, 2024Health Complaint3 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 9, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 9, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 9, 2024

Nov 16, 2023Health Complaint1 citation
  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2023

Sep 13, 2023Fire Safety StandardHealth Standard5 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 28, 2023

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 28, 2023

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 28, 2023

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 28, 2023

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 28, 2023

Sep 5, 2023Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 13, 2023

Aug 24, 2023Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Aug 1, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Arcadia Care On the Hill offer?

Arcadia Care On the Hill offers Skilled Nursing / Long Term Care.

Where is Arcadia Care On the Hill located?

Arcadia Care On the Hill is located at 555 W Carpenter St in Springfield, Illinois.

What do families say about Arcadia Care On the Hill?

Reviews for Arcadia Care On the Hill are sharply divided: some families highlight its convenient hospital-adjacent location, helpful admissions and social work staff, and successful rehab stays, while a large number of reviewers describe serious neglect, understaffing, and unsanitary conditions. With a 2.7 out of 5 rating from 51 Google reviews, the facility shows a wide range of experiences that families should weigh carefully.

How did Arcadia Care On the Hill do on recent health and safety inspections?

Arcadia Care On the Hill had 15 government inspection visits in the last three years, with 35 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Arcadia Care On the Hill?

Submit the Request Information form on this page to connect with Arcadia Care On the Hill and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

Other senior living options within 25 miles of Springfield.