MyLivingChoice

Bridge Care Suites

3089 Old Jacksonville Road

2.8(34 ratings)· Springfield average: 4.3

Bridge Care Suites, photo 11 / 2

Quick Facts

Total units
75
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
75
Nursing coverage
Skilled nurses and therapists staffed around the clock
Rehab specialties
Focus on stroke, cardiac, and pulmonary rehabilitation

What Families Think

Reviews of Bridge Care Suites are sharply divided: several families praise the compassionate nursing staff, skilled therapy team, and attentive administration, while at least one detailed account describes serious medication errors, understaffing, and a billing dispute over Medicare bed-hold rules. The community focuses on short-term rehabilitation and skilled nursing care rather than long-term residential living.

The Good

  • Reviewers repeatedly praise attentive, compassionate nursing staff
  • Physical therapy described as top-notch by multiple families
  • Administrator and nursing director personally checked on residents
  • Staff helped residents adjust emotionally, celebrated birthdays
  • Clean facility with low COVID case rates noted

The Bad

  • One detailed report of medication errors and delayed antibiotic treatment
  • One account of being pressured to pay for a bed-hold Medicare should cover
  • Reviewers mention understaffing affecting timely medication administration
  • Google rating of 2.8 despite several strongly positive reviews

AI-generated from reviews and community data.

Bridge Care Suites is a senior living community in Springfield, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.8 out of 5 across 34 reviews.

About Bridge Care Suites

Springfield Suites is a short-term rehabilitation and nursing center in Springfield, Illinois, offering medical care for individuals recovering from surgery, injury, or illness. The facility is located on five acres of landscaped grounds along Old Jacksonville Road.

The center is staffed 24/7 by skilled nurses and therapists who develop personalized rehabilitation programs based on physician or surgeon guidance. Specialties include post-surgical care, stroke recovery, orthopedic rehabilitation, cardiac care, and pulmonary rehabilitation. A high-tech therapy gym supports individualized treatment plans designed to facilitate safe recovery and return home.

The community features engaging activities and therapeutic programs alongside upscale accommodations, with an emphasis on enhancing the physical, emotional, and social wellbeing of residents during their recovery.

Types of Care at Bridge Care Suites

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Bridge Care Suites

2.8overall · 34 ratings combined

2.8★ on Google (34)

Rachyl Huddleston

May 2025

via Google

If I could leave 0 stars, I would. I do NOT recommend bringing your loved one here. My grandpa was here for 2 weeks and it was the worst. He regressed so much just in the little amount of time he was here. There are a few positive things about this place, but they definitely do not outweigh the negatives. PROS: the food was decent the physical therapy was pretty good CONS: -Medication availability - The first time he came in he was not given the right medications. It took them 4 days to figure it out and get it right. During this time, his sugar spiked very high because he was not getting his prescribed medications. He also developed pneumonia and had to go back to the hospital. He was released from the hospital on an antibiotic. When he returned to Springfield Suites/the Bridge, they did not have his medicine so they were not sure if it was given to him. They basically restarted his antibiotic and extended the duration. (He was on it for 5 days and should have only had 2 days left but had to restart and take it 5 days again). -Honesty- Like I mentioned earlier, he was admitted back to the hospital for pneumonia for 3 days. On Day 2, they called us and told us that we had to pay $350 to reserve his room for 1 day or else they were going to have to give it to someone else because they had new admissions coming in and they needed that room. According to Medicare, they are supposed to legally hold the room for 10 days. -Timing of medication- My grandpa said they would wake him up at 11 pm at night to take his nightly medications. We asked if he could be given it earlier (around dinner time) so that he could have it with food. That was not an option because of how understaffed they were. He was taking his medicine on an empty stomach and he developed Gastritis and a stomach ulcer.

Deb Sergent

May 2024

via Google

Both of my parents stayed at the Bridge for rehabilitation and received excellent care and therapy. My aunt is currently here. I am very pleased to say the level of care is still very good, the nurses are professional and very kind and compassionate. The staff cares for each of their residents as their own family. The nursing staff is trained in many specialties including dressing burns, etc. If you or a loved one needs therapy or long term care I highly recommend the Bridge Care Suites.

Dr. Mary Ann Rackauskas

Mar 2023

via Google

The Bridge Care Suites has been my mother’s permanent place of residence for almost 1-1/2 yrs since St Joseph’s Home closed. She is so well cared for! The skilled nursing staff are caring, compassionate, & kind beyond words. The physical therapists are remarkable as is the entire personnel that are employed there. Cindy Schaaf is the Director & she has done a stellar job in recruiting & retaining these dedicated individuals who care for my mom, Helen, each & every day! God Bless the entire team of The Bridge Care Suites & our family thanks you for all that you do day in & day out to care for our beloved mother. We feel so very fortunate to have found The Bridge Care Suites!

Linda Shanklin

Mar 2023

via Google

Thank you to the Bridge Care Suites administrative and medical staffing for the love and care shown to our mother during her stay at your facility. During my mom’s residency, the attention to details in providing care was excellent. The facility was very clean, low positive covid cases, in which an award was received. Professional staffing was available during every shift, communications was consistent and clearly defined on care plan. Yes, the facility at times had its flaws with staffing, anytime we presented the staff or administration with a concern it was immediately addressed to satisfaction. My mother started off with apprehensions, the staff engaged in prayer, played games, shared conversations, encouraged her, and celebrated her birthday. This helped her to deal with the change in her environment. Everyone fell in love with mom and our family. She was the resident grandma, as everyone called her. Sadly, mom passed away. When her room was being cleaned out, everyone shared their heartwarming thoughts, memories, and condolences, she will be missed. Again, thank you Bridge Care Suites for being the best elderly care facility. If your family needs alternative care, our family would highly recommend Bridge Care Suites of Springfield, IL. Family of Poletha Webster

Scott Lewis

Apr 2022

via Google

My mom came to the Bridge after falling and suffering a break to her arm. The staff were EXCELLENT, from the minute she came through the door. The Administrator and Nursing Director are always available if you have any questions. They would stop in to ask mom how things were, and it wasn't just a pat question, they really wanted to know if there was anything they could in addition to what they were already doing for mom. While in the room, the Administrator took the time to put away mom's clothing for her! The nurses, aides, housekeeping, maintenance, therapy - everyone attended to her every need and want. Therapy IS TOP NOTCH and I was kept updated on her progress. Food was prepared for mom and she was able to converse in the beautiful dining room with the friends she met there. I am convinced had mom not been at the Bridge, she wouldn't have done as well. Mom was able to leave the Bridge once she was finished with therapy and the facility set up services for Home Health to come and ensure if she needs further services, she is able to get it. I don't know what we would have done had she not gotten into the Bridge. I would highly recommend this place to everyone!

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Government Inspection History

7 inspection visits in the last three years, 43 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 3, 2025Fire Safety StandardHealth Standard13 citations
  • Develop and maintain an Emergency Preparedness Program (EP).

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 16, 2025

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 11, 2025

  • Install a fire alarm system that can be heard throughout the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2025

  • Establish emergency prep training and testing.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2025

  • Develop a communication plan.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2025

  • Develop Emergency Preparedness policies and procedures.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 5, 2025

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 10, 2025

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 22, 2025

  • Provide properly protected cooking facilities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 5, 2025

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 4, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 10, 2025

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2025

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 10, 2025

Nov 19, 2025Health Complaint1 citation
  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 26, 2025

Mar 25, 2025Health Complaint1 citation
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 30, 2025

Dec 6, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 19, 2024

Nov 25, 2024Fire Safety StandardHealth Standard18 citations
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity G of L: actual harm, isolatedCorrected Dec 3, 2024

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity G of L: actual harm, isolatedCorrected Nov 26, 2024

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 3, 2024

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 4, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 3, 2024

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 27, 2024

  • Post nurse staffing information every day.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 26, 2024

  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 3, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 26, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 27, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 3, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2024

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2024

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 26, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2024

  • Implement a program that monitors antibiotic use.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2024

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 27, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 3, 2024

Dec 14, 2023Fire Safety StandardHealth Standard8 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 18, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 18, 2024

  • Establish staff and initial training requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 18, 2024

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 18, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 18, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 18, 2024

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 18, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 18, 2024

Oct 25, 2023Health Complaint1 citation
  • Prepare residents for a safe transfer or discharge from the nursing home.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 21, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Bridge Care Suites offer?

Bridge Care Suites offers Skilled Nursing / Long Term Care.

Where is Bridge Care Suites located?

Bridge Care Suites is located at 3089 Old Jacksonville Road in Springfield, Illinois.

What do families say about Bridge Care Suites?

Reviews of Bridge Care Suites are sharply divided: several families praise the compassionate nursing staff, skilled therapy team, and attentive administration, while at least one detailed account describes serious medication errors, understaffing, and a billing dispute over Medicare bed-hold rules. The community focuses on short-term rehabilitation and skilled nursing care rather than long-term residential living.

How did Bridge Care Suites do on recent health and safety inspections?

Bridge Care Suites had 7 government inspection visits in the last three years, with 43 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Bridge Care Suites?

Submit the Request Information form on this page to connect with Bridge Care Suites and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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