2120 West Washington
3.6(16 ratings)
1 / 5Reviews for Regency Care are decidedly mixed, ranging from praise for rehabilitation therapy and nursing care to serious complaints about neglect, poor communication, and understaffing. Several reviewers describe unmet basic needs such as bathing and clean linens, while others report positive, attentive care during short-term rehab stays.
AI-generated from reviews and community data.
Regency Care is a skilled nursing and long-term care facility in Springfield, Illinois, offering rehabilitation and recovery services backed by partnership with Memorial Health. The community serves residents with both short-term recovery needs and those requiring ongoing medical and personal support.
For residents with complex or ongoing medical needs, the skilled nursing team is available 24/7, providing post-surgical recovery, medication management, and chronic condition support. The rehabilitation program includes personalized treatment plans from licensed physical, occupational, and speech therapists focused on helping residents regain strength, confidence, and independence.
Long-term care residents benefit from a home-like environment with compassionate caregivers and daily meaningful activities within a supportive community. The facility emphasizes comfort and engagement through thoughtfully designed amenities and attentiveness to individual needs.
Staff at Regency Care support residents from initial consultation through admission and beyond, with an emphasis on creating a smooth transition and maintaining kindness throughout the care process. The community fosters connection among residents and staff, with residents enjoying visiting and interaction alongside their daily activities.
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Help Me Choose3.6overall · 16 ratings combined
3.6★ on Google (16)
Wendy Saltsman
Jan 2026
4 years ago I slipped on the ice and broke my ankle in 3 places. I went to Regency for rehab. They answered me when I needed something and took very good care of me. The people there are very nice and professional. I would and have recommended my friends and family there. Mary (My Nurse) took very good care of me. Very good facility. If I ever need rehab again (God forbid) I would definitely want to go here.
Michele Peeples
Aug 2024
My mother is currently there because she broke her hip and had to have a pin put in so she needed rehab and now she's having swallowing problems so they are working on that. I have tried to call twice now and someone answers me and then the phone rings and rings and rings when they transfer me.. I would really like to get a hold of my mother especially since I live out of state and my sister is not always there with her cell phone so I'm able to call her. Please work on having better communication within your facility so family members are able to get a hold of their loved ones.
Sue Turner
Oct 2022
I visited a relative there on the weekend and noticed two individuals sitting out in the hall at tables. A very elderly woman sat at the first table eating dinner and there was another lady sitting by her to assist. The second table had a very elderly man who needed assistance but no one was there with him. About an hour and a half passed when I left. The elderly man's food of corn , meat, etc was on the floor. With a fork in his hand, he attempted to eat the turned over glass of juice. It was obvious he hadn't eat anything. I have seen this before. Eventually he's given a feeding tube .My heart cries for him. Not enough staff, or not enough? Stars are based on my relatives care; she feeds herself.
charles grove
Jul 2022
Gave 1 star only because can't give 0. Never followed care plans. Claimed they went to check on mother but web cam clearly shows no one came to room. Charged for services not received.
Scott Nichols
Jul 2022
Amazing staff. Wonderful professional facility
Regency Care offers Skilled Nursing / Long Term Care.
Regency Care is located at 2120 West Washington in Springfield, Illinois.
Reviews for Regency Care are decidedly mixed, ranging from praise for rehabilitation therapy and nursing care to serious complaints about neglect, poor communication, and understaffing. Several reviewers describe unmet basic needs such as bathing and clean linens, while others report positive, attentive care during short-term rehab stays.
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