G B
Jun 2026
Very welcoming and secure entry and exit.
Arc at Normal
509 North Adelaide
3.6(52 ratings)
1 / 5Quick Facts
- Total units
- 141
- Memory care
- Dedicated dementia neighborhood called the Legacy unit
- Short-term care
- Offers respite stays for short-term relief care
What Families Think
Reviewers describe a nursing home with a wide range of experiences: many families praise the compassionate CNAs, nursing staff, and a dedicated dementia/Legacy unit, especially for end-of-life care, while others report serious concerns about falls, staffing shortages, and communication breakdowns. Google reviewers rate it 3.6 out of 5 across 52 reviews, reflecting this split between warm, attentive care from front-line staff and troubling lapses in oversight and facility conditions.
The Good
- Staff frequently described as caring and compassionate
- Dementia/Legacy unit praised for end-of-life care
- Some reviewers report clean, private rooms
- Good rehab/therapy outcomes reported by some families
- Recent management change noted as improvement
The Bad
- Multiple reports of resident falls not properly investigated or treated
- Several reviews describe understaffing affecting resident care
- Multiple complaints about lack of front-desk security/entry monitoring
- Several reports of poor communication after falls or transfers
- Multiple complaints about food quality and inadequate A/C
AI-generated from reviews and community data.
About Arc at Normal
Arc at Normal is a skilled nursing / long term care community in Normal, Illinois. The community is licensed for up to 141 residents.
Families rate Arc at Normal 3.6 out of 5 based on 52 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.6overall · 52 ratings combined
3.6★ on Google (52)
Truth
May 2026
This place is a joke and so is the care they provide I feel sorry for those residents, they are just being neglected and taking advantage of that place is just a prison for the elderly . No one cares hence they say they do. Look up IDPH on this nursing home the reviews they put is sad. Just don’t take your family here. You won’t get good care and your family deserves better .
Carol Godbey
Apr 2026
As soon as I arrived, I was taken care of helped with my room, putting my clothes away, asking if there was anything that I needed the staff are friendly and polite.
Jim Keltner
Apr 2026
Check in with computer was interesting. Keypad was so small my name and residents name were incorrectly spelled. The name tag printed and shot out onto the floor. Curious why exit code has been changed! Is ARC afraid visitors are stealing furniture or other things? Nurse was very kind when giving me the new code. The lobby code is the same.
Colleen Colby
Apr 2026
Caring staff
Frequently Asked Questions
What types of care does Arc at Normal offer?
Arc at Normal offers Skilled Nursing / Long Term Care.
Where is Arc at Normal located?
Arc at Normal is located at 509 North Adelaide in Normal, Illinois.
What do families say about Arc at Normal?
Reviewers describe a nursing home with a wide range of experiences: many families praise the compassionate CNAs, nursing staff, and a dedicated dementia/Legacy unit, especially for end-of-life care, while others report serious concerns about falls, staffing shortages, and communication breakdowns. Google reviewers rate it 3.6 out of 5 across 52 reviews, reflecting this split between warm, attentive care from front-line staff and troubling lapses in oversight and facility conditions.
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Nearby Communities
Other senior living options within 25 miles of Normal.
