4.6(48 ratings)· Normal average: 4.2
Part of Sinceri Senior Living · 140 communities · 4.5★ average
1 / 5California CDSS
Families describe Sugar Creek as a caring, well-run memory care community where staff communicate closely with families and residents seem comfortable. Reviewers highlight attentive hands-on care, cleanliness, and a supportive team through difficult transitions including hospice.
AI-generated from reviews and community data.
Sugar Creek Alzheimer’s Special Care Center is a senior living community in Normal, Illinois offering Memory Care and Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 4.6 out of 5 across 48 reviews.
Sugar Creek Alzheimer's Special Care Center is an assisted living and memory care community in Normal, Illinois, specializing in care for residents with cognitive decline and complex care needs.
Families consistently describe attentive, warm staffing and strong communication as defining features. Multiple reviews highlight how staff members go beyond routine care, one family noted staff "listen to my every suggestion or request and have never failed to follow up, usually above and beyond." A touring family remarked on the cleanliness of the facility and the genuine engagement of workers. The community appears to foster a collaborative environment: families mention positive team attitudes across roles, from culinary leadership to admissions, and cite a newly developed courtyard as an enjoyable shared space.
With a 4.6-star rating across 48 reviews, Sugar Creek reflects strong family satisfaction. The consistent praise for staff care and responsiveness suggests the community prioritizes resident engagement and family partnership in memory care.
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Help Me Choose4.6overall · 48 ratings combined
4.6★ on Google (48)
Stefanie Dooley
Nov 2025
As a beginner searching for a memory care unit for my dad, Kristyn Durre went over and above educating me and providing me with names of additional facilities to try. Even though Sugar Creek may not work out for my dad it sounds like a good place, especially if all the staff are like Kristyn.
Bailey Kemp
Sep 2025
Sugar Creek is a great Senior Living community. Staff keep residents engaged and active meeting them at their level of care. They have a positive team. From Lyndsey in administration, Bobby culinary Chef and Kristyn in Marketing and Admissions. Highly recommend!
Virginia Black
Aug 2025
Hello, I toured your facility several months ago . Christine met me at the door with a smile to warm us and chocolate chip cookies. She answered all of my questions, was kind and professional. I met all the managers and they gave me helpful information, more than any of the other facility had offered. The facility was clean and the workers were very friendly and could tell they worked hard. When it becomes time to place my loved one, Sugar Creek is where I would select. Thank you for your blessings to care for the residents.
Madi Moore
Aug 2025
If you are looking for a wonderful place for your loved ones you have found it. My grandmother was at Sugar Creek from fall-2024 until she passed away on August 7th of this year. During her time here she was cared for better than any of the places she had been previously. You could see that they truly valued and cared for their residents. The staff were so wonderful to my grandmother and it showed in the way she trusted and valued them during her most vulnerable moments as well. They were also so kind to our family while we visited her on hospice care. Letting us be there during such difficult time was so special to us. They provided us with resources, snacks to get us through, and always were beyond helpful with any questions or concerns we had. The facility is also very clean, well kept, and monitored very closely which we always appreciated. They also had fun events for residents and families as well. We are so thankful to have found Sugar Creek.
Robert Whelan
Mar 2025
Mom has been cared for by Sugar Creek staff for about a year now... Caring staff members, team work, positive attitudes, and communication have been my experience. They listen to my every suggestion or request and have never failed to follow up, usually above and beyond. The closed courtyard is coming along and quite the enjoyable space. I was there this afternoon and chef Bobby Ng had the whole place smelling like Sunday dinner! Mom seems comfortable and cheerful every time I visit. That's good peace of mind, especially considering I am an hour away. Thanks everyone at Sugar Creek!
Sugar Creek Alzheimer’s Special Care Center offers Assisted Living and Memory Care.
Sugar Creek Alzheimer’s Special Care Center is located at 505 E Vernon Ave in Normal, Illinois.
Families describe Sugar Creek as a caring, well-run memory care community where staff communicate closely with families and residents seem comfortable. Reviewers highlight attentive hands-on care, cleanliness, and a supportive team through difficult transitions including hospice.
Submit the Request Information form on this page to connect with Sugar Creek Alzheimer’s Special Care Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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