1 / 3Families describe SYNERGY HomeCare in Bloomington as a reliable in-home care and hospice provider with caregivers who build genuine relationships with clients, including support for dementia, hospice, and stroke recovery. Most reviewers praise specific named caregivers for compassion, punctuality, and going beyond basic duties, though a handful of reports point to service gaps, billing sensitivity, and inconsistent follow-through in isolated cases.
AI-generated from reviews and community data.
SYNERGY HomeCare is a home care agency serving Bloomington, Illinois offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 4.9 out of 5 across 406 reviews.
SYNERGY HomeCare is a home health and hospice provider based in Bloomington, Illinois. The company delivers care services in clients' homes, supporting individuals recovering from surgery, managing chronic conditions like Alzheimer's disease, and receiving end-of-life care.
Families consistently praise the quality and reliability of SYNERGY's caregivers. Multiple reviewers highlight staff who are patient, knowledgeable, and genuinely engaged, going beyond task completion to build meaningful relationships with clients and their families. Administrative staff like Roberta and clinical leadership like Aggie Hedin receive specific recognition for professionalism and responsiveness. One family wrote that "consistent instead of random caregivers is the key to building the relationships of trust that meet or exceed the need." Families note that SYNERGY has enabled them to manage demanding work schedules and travel while maintaining confidence in their loved ones' care. Professional guardians and referral sources in the community recommend the agency as a first choice.
The service record is not without gaps. A small number of reviews describe significant failures, cancellations mid-contract, disrespectful assessments, and in one case, a staffing incident years ago that was resolved but led to the family being denied service in a later request. These experiences suggest inconsistency in screening, communication, or client-matching practices at certain points in the company's history.
SYNERGY HomeCare holds a 4.9 out of 5 Google rating based on 407 reviews, reflecting predominantly strong family satisfaction with a meaningful minority of serious concerns.
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Help Me Choose4.9overall · 406 ratings combined
4.9★ on Google (406)
Margaret Rutenbeck
Aug 2026
we have only just begun on a path with Synergy and I am already out of ways to be amazed by them...each and every individual we have had contact with has been stellar. SO grateful we are sharing a path with them. Our quality of life already improved! And, their cooperation with the Veteran's Administration only makes them more special. Amazing amazing agency!
Weslely Shangraw
Aug 2026
Excellent care at every visit by top notch caregiver from Synergy! Doing much better now and will call on them again should the need arise. Thank you all!
Carole Cashmer
Jul 2026
We’ve just begun with Synergy and are very happy with their service. Their staff is very kind, thoughtful and friendly. They’re willing to do anything. Compliments to the company for their choice in excellent caregivers.
elaine hunsaker
Jun 2026
We really appreciated the caring group at Synergy. Although we didn’t have them for long, we had several caregivers that we were more than happy with. The office staff is very friendly and easy to work with. Choosing home healthcare is hard, but I believe we chose the right one.
Anna Schmidt
Feb 2026
Roberta McDonald is in my opinion a great caregiver! She helps her clients in the best ways possible to reach their needs and give the help they need to be healthy or just achieve their everyday life style if they are unable to to the best of their ability by themselves!
SYNERGY HomeCare offers At-Home Care.
SYNERGY HomeCare is located at 2403 General Electric Rd in Bloomington, Illinois.
Families describe SYNERGY HomeCare in Bloomington as a reliable in-home care and hospice provider with caregivers who build genuine relationships with clients, including support for dementia, hospice, and stroke recovery. Most reviewers praise specific named caregivers for compassion, punctuality, and going beyond basic duties, though a handful of reports point to service gaps, billing sensitivity, and inconsistent follow-through in isolated cases.
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