peggy skaggs
Jul 2026
Had excellent therapy with therapists.
The Loft Rehabilitation & Nursing of Normal
510 Broadway
4(73 ratings)
1 / 5Quick Facts
- Family rating
- 4 (73)
- Total units
- 116
- Facility size
- Licensed for up to 116 residents
- Care focus
- Primarily short-term rehab and long-term nursing care
Normal average: 3.8
What Families Think
Reviewers describe The Loft Rehabilitation & Nursing of Normal as a rehab-focused skilled nursing facility with generally warm, attentive therapy and nursing staff, though a notable number of reviews raise serious concerns about neglect, hygiene, and understaffing. Ratings are polarized, with many 5-star praise for therapy and compassion alongside multiple 1-star accounts of neglect and poor administration.
The Good
- Therapy staff frequently praised as excellent
- Nurses and CNAs described as kind and caring
- Strong activities program keeps residents engaged
- Many reviewers recommend it for rehab stays
- Staff described as treating residents like family
The Bad
- Multiple reports of neglect, including unclean patients left in urine
- One report of a resident death linked to alleged neglect
- Several mentions of understaffing and overworked employees
- Recurring complaints about rude or dismissive administration and social services
AI-generated from reviews and community data.
About The Loft Rehabilitation & Nursing of Normal
The Loft Rehabilitation & Nursing of Normal is a skilled nursing / long term care community in Normal, Illinois. The community is licensed for up to 116 residents.
Families rate The Loft Rehabilitation & Nursing of Normal 4 out of 5 based on 73 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
4overall · 73 ratings combined
4★ on Google (73)
Terry Russell
Jun 2026
Debbie said that she was taking very good care of, the whole staff was very good, and took care of her needs, one thing she did say is that she would have liked her room cleaned a little more often, mainly with swiping the floor 😀, but other than that she has been in 3 nursing homes, for therapy, straight out of the hospital, and the loft by far is the best, definitely a 5 star plus!
Brandi Rousey
Jun 2026
I was so impressed with this facility for my mom’s stay. She was moved here from another facility due to deplorable conditions. I was skeptical at first but the staff, ALL of them were so helpful and attentive. I would highly recommend rehabbing with this facility.
Tammy Vancil
Jun 2026
Treated my dad with respect and care. He did wonderful progress with the Loft
Theresa Evard
May 2026
Nurses kind and helpful Therapy was Great so was Therapists EveryOne was Good to me.
Frequently Asked Questions
What types of care does The Loft Rehabilitation & Nursing of Normal offer?
The Loft Rehabilitation & Nursing of Normal offers Skilled Nursing / Long Term Care.
Where is The Loft Rehabilitation & Nursing of Normal located?
The Loft Rehabilitation & Nursing of Normal is located at 510 Broadway in Normal, Illinois.
What do families say about The Loft Rehabilitation & Nursing of Normal?
Reviewers describe The Loft Rehabilitation & Nursing of Normal as a rehab-focused skilled nursing facility with generally warm, attentive therapy and nursing staff, though a notable number of reviews raise serious concerns about neglect, hygiene, and understaffing. Ratings are polarized, with many 5-star praise for therapy and compassion alongside multiple 1-star accounts of neglect and poor administration.
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Nearby Communities
Other senior living options within 25 miles of Normal.
