1 / 5CMS Care Compare
Reviews of McLean County Nursing Home are sharply divided: many families praise the compassionate hospice and rehabilitative care their loved ones received, while a notable number of others describe serious lapses in basic care, cleanliness, and communication. The facility appears capable of excellent, attentive care in some cases but has also drawn multiple reports of neglect, unaddressed medical needs, and unsanitary conditions in others.
AI-generated from reviews and community data.
Mclean County Nursing Home is a senior living community in Normal, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 65 reviews.
Mclean County Nursing Home is a skilled nursing / long term care community in Normal, Illinois. The community is licensed for up to 148 residents.
Families rate Mclean County Nursing Home 3.8 out of 5 based on 65 Google reviews.
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Help Me Choose3.8overall · 65 ratings combined
3.8★ on Google (65)
AJ Van
Jul 2026
The quality here is horrifyingly bad. The fridge is currently 43 degrees right in the danger zone. Trash and food on the floor, over 6 employees walked directly over the mess and nobody even considered cleaning the area. Please don't take your parents or grandparents here if you even remotely like them
Maryfran Crist
Jun 2026
Staff caring. Under renovation so cluttered and food service brought in
Cheryl Evans
Mar 2026
My father returned to the facility in May 2025 in palliative care And had I known -what I saw would have happened-I would never have put him there. While we had a good experience when he was there before- THIS experience was completely different. I witnessed some very disturbing things, from patients not being fed to going hungry to patients (food never touched because they had fallen asleep because their meds were given before food was delivered )being moved inappropriately by nurses, patients being ignored who needed help,patients falling on a daily- sometimes twice a day- basis, patients being allowed to fall asleep at lunch, patient’s having no tools such as canes or walkers when they could clearly still use them and no call button at their fingertips but rather placed high above their heads. I was treated very unkindly by my father‘s nurse when the assistant director asked me about it her behavior turned from sarcasm to just ignoring me . I’ve contacted Mr. Wiley to talk about these as well as several other disturbing things that I witnessed that stay with me to this very day. I’ve even offered suggestions on how to solve the issues at hand such as morale and CNA‘s shopping on their phones at the nurses station rather than caring for patients however, my complaints and willingness to help remain ignored to this day. I am thankful that he was on Hospice I wouldn’t have known what to do without them. Especially if you are out of state, please do not put your loved one here!!!!!!
Mary A
May 2025
My close elderly relative went into this place from another NH out of state, healthy in all aspects and within 3 was close to death. This place may have nice looking rooms and so called fun engaging activities but they lack the most important quality- “real concern and empathetic mindset”,for their residents. I was with my relative daily at some point during day when I was not working or at night to help the person into bed. During the day the staff herded the residents around the nursing station because they didn’t have the staff to watch over them in different locations. It was always very loud and chaotic and it visibly upset many of the residents. It was definitely not a calming situation. Many residents would say “get me out of here.” The bathroom setup for the rooms was not conducive to health safety issues. There was one bathroom in between 2 rooms for 4 residents to use the same bathroom with all of their personal hygiene items being left unrestricted for accidental use by any of the 4 residents, such as toothbrushes being interchangeable. Very unsanitary and a path to widespread sickness. Within 3 weeks of my relative being in there, we noticed a deterioration of health. We brought this to the staff’s attention constantly, they said our relative had a “slight” UTI, that they would have the resident drink more water. We asked about an antibiotic to administer, they said no! On the last evening before we decided to remove our relative from this place the next morning, we tried to find a nurse or aide to ask them about us taking our relative to the hospital. The LPN that finally came in after my husband searched for someone for 30 minutes specifically stated, “ they do not recommend us taking the relative to the hospital.” The next morning we came in as soon as the doors opened, informed the director we were taking our relative out of this place permanently. We cleared out all personal items and left. Went straight to the prompt care facility. Once evaluated they said “ our relative needed to go to emergency room immediately. Oxygen levels were deadly low. They called the hospital we were coming and hospital took over. The ER doctor was not encouraging, didn’t think our relative would live through the day. But by Gods will our relative lived 3 more happy comfortable calm years until their passing at age 97. Our relative went back to the NH in the other state and they took the same wonderful, compassionate care as usual. We originally thought it would be best to have out relative here closer to us in this community, that was our reasoning to bring the relative here. However, we learned not all Nursing Homes have the same intentions for healthcare of the elderly. I would never ever recommend this McLean County NH to anyone for their relatives, for themselves or even their worst enemies.
Blake
Jul 2024
Now, I realize things may have changed since I had any interaction with this nightmare of a nursing home, but this shouldn't have been removed in the first place, I know better now. I left a scathing review about the care my Grandma had received and once they had seen the review, approached me and told me to remove the review. I'm still angry about how they cared for her after her injury years later, the thought of this place crosses my mind often. When they would change her, they left it in her trashcan, thus filling her room with the malodorous scent of human waste. When confronted about it they would remove it, however when I would visit again, and I visited often, the same thing over and over. Instead of IMPROVING on their standard of care, they went directly to me and demanded it be removed. I wont let my fear of her not having a place to be cared for keep this information from coming to light stop me anymore as she has since passed a few years ago here at home. THANKFULLY her stay there was temporary until she recovered from a fall.
8 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 3, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 29, 2025
Keep all essential equipment working safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 3, 2025
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 30, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 17, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 5, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 5, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 27, 2024
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 19, 2023
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 22, 2023
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 22, 2023
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 22, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 22, 2023
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2023
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2023
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2023
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2023
Implement a program that monitors antibiotic use.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2023
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 18, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 18, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Mclean County Nursing Home offers Skilled Nursing / Long Term Care.
Mclean County Nursing Home is located at 901 North Main in Normal, Illinois.
Reviews of McLean County Nursing Home are sharply divided: many families praise the compassionate hospice and rehabilitative care their loved ones received, while a notable number of others describe serious lapses in basic care, cleanliness, and communication. The facility appears capable of excellent, attentive care in some cases but has also drawn multiple reports of neglect, unaddressed medical needs, and unsanitary conditions in others.
Mclean County Nursing Home had 8 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Mclean County Nursing Home and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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