MyLivingChoice

Arc at El Paso

555 East Clay

3.7(14 ratings)

Arc at El Paso, photo 11 / 5

Quick Facts

Total units
65
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
65
Health system partnership
Partners with Carle Health for care coordination
Hospital discharge admissions
Accepts late hospital discharges any time of day
Insurance coverage
Contracted with most major insurance companies

What Families Think

Families describe Arc at El Paso as a small, close-knit skilled nursing and rehab facility where staff treat residents like family. Most reviewers praise the caring, attentive nurses and aides, though a few mention frustrations with staffing, food quality, and maintenance issues.

The Good

  • Staff described as caring and family-like
  • Small, home-like atmosphere
  • Nurses treat residents and visitors warmly
  • Good recovery support for short-term rehab
  • Food praised by several reviewers

The Bad

  • One report of delayed medication administration
  • One report of broken bed and AC unit
  • Mixed feedback on food quality
  • One mention of tension between nurses and CNA staff

AI-generated from reviews and community data.

Arc at El Paso is a senior living community in El Paso, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.7 out of 5 across 14 reviews.

About Arc at El Paso

Arc at El Paso is a skilled nursing and rehabilitation facility located in El Paso, Illinois. The community partners with Carle Health and provides both short-term rehabilitation and long-term care services in a peaceful, scenic environment with nearby city amenities.

Short-term rehabilitation serves patients recovering from surgery, injury, or serious illness, offering specialized therapies, customized treatment plans, and experienced therapists to help improve strength and mobility. Long-term care is designed for senior living and includes comfortable accommodations, comprehensive care, and stimulating social and recreational opportunities.

The facility features a variety of inviting spaces and curated in-house events and programming tailored to residents' interests. Amenities include dining, recreation, room service, and self-care options. The community welcomes late-discharge patients from hospitals at all hours, day and night.

Arc at El Paso is part of the Arcadia network and is contracted with most insurance companies. The admissions team provides guidance on payment options and insurance coverage to help residents access the level of care they need.

Types of Care at Arc at El Paso

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room
  • Room Service

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Arc at El Paso

3.7overall · 14 ratings combined

3.7★ on Google (14)

Linda Layne

Jun 2026

via Google

Having a very hard time getting medication at the scheduled time the beds broken we had to get a new ac the ac was broken the food is terrible and the first day I was there I had no breakfast

Kayla Newell

Oct 2025

via Google

Small town skilled nursing home with caring staff that treat the residents like family!

Noah Hoech

Jan 2024

via Google

The nurses and staff are top-notch, really caring for the patients instead of just treating them as chores. They speak tenderly to the residents and welcome their visitors.

Annette Thompson

Jan 2023

via Google

My mom is there and I couldn't be more pleased at how well they care for her. Great workers that all care and do a great job. We appreciate them all.

Michelle Vivian

Aug 2022

via Google

If they'd get rid of some of their snarky nurses they may have more Cna help. Honestly it's a nice place. Just not fond of some of the workers.

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Government Inspection History

13 inspection visits in the last three years, 30 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 28, 2026Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 29, 2026

Sep 5, 2025Health Complaint3 citations
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 8, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 8, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 8, 2025

Aug 19, 2025Health Complaint1 citation
  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 22, 2025

Jul 9, 2025Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 11, 2025

Mar 26, 2025Fire Safety StandardHealth Standard9 citations
  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 27, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 27, 2025

  • Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 27, 2025

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 27, 2025

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 27, 2025

  • Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2025

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 27, 2025

  • Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

    Severity C of L: potential for minimal harm, widespreadCorrected Mar 27, 2025

Jan 13, 2025Health Complaint2 citations
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Jan 27, 2025

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 27, 2025

Nov 8, 2024Health Complaint2 citations
  • Post nurse staffing information every day.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 22, 2024

  • Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Nov 22, 2024

Sep 16, 2024Health Complaint2 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 16, 2024

  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 26, 2024

Jul 28, 2024Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 13, 2024

Jul 10, 2024Health Complaint1 citation
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jul 10, 2024

Apr 11, 2024Fire Safety StandardHealth Standard2 citations
  • Implement emergency and standby power systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 22, 2024

  • Implement a program that monitors antibiotic use.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 22, 2024

Oct 18, 2023Health Complaint1 citation
  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 25, 2023

Mar 3, 2023Fire Safety StandardHealth Standard4 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 7, 2023

  • Conduct testing and exercise requirements.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 30, 2023

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 7, 2023

  • Post nurse staffing information every day.

    Severity C of L: potential for minimal harm, widespreadCorrected Apr 7, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Arc at El Paso offer?

Arc at El Paso offers Skilled Nursing / Long Term Care.

Where is Arc at El Paso located?

Arc at El Paso is located at 555 East Clay in El Paso, Illinois.

What do families say about Arc at El Paso?

Families describe Arc at El Paso as a small, close-knit skilled nursing and rehab facility where staff treat residents like family. Most reviewers praise the caring, attentive nurses and aides, though a few mention frustrations with staffing, food quality, and maintenance issues.

How did Arc at El Paso do on recent health and safety inspections?

Arc at El Paso had 13 government inspection visits in the last three years, with 30 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Arc at El Paso?

Submit the Request Information form on this page to connect with Arc at El Paso and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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