2.1(15 ratings)· Rochester average: 3.9
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An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Always Compassionate Health in Rochester are sharply divided, with most describing serious reliability problems: aides failing to show up, no follow up calls, and high staff turnover. A smaller number of reviewers report a positive experience with a specific aide and a responsive care coordinator.
AI-generated from reviews and community data.
Always Compassionate Health - Rochester, NY is a home care agency serving Rochester, New York offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 2.1 out of 5 across 15 reviews.
Always Compassionate Health is a home care agency serving clients in Rochester, New York.
Reviewers report sharply mixed experiences. One reviewer praised the agency's responsiveness and described an aide as punctual, organized, thorough, and going above and beyond. However, most reviewers described serious staffing problems: no-show aides without advance notice or follow-up calls, missed scheduled appointments, and difficulty reaching the agency by phone to report issues. Multiple families noted frustration with the unpredictability and lack of communication when aides did not arrive.
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Help Me Choose2.1overall · 15 ratings combined
2.1★ on Google (15)
Brittany Jones
Mar 2026
If I could give them a 0 start I will. One of THE WORST Agencies to work for. Very very unorganized, unprofessional, always a staff turn around and NO ONE ever seems to do their job the right way. I have NOTHING Positive to say about this company. I DO NOT RECOMMEND WORKING FOR THEM!
Alice Hager
Mar 2026
This agency has been most responsive and supportive. I currently have the best aide ever. She is punctual, organized, thorough, kind, persistent, and a hard worker that goes above and beyond. On 2 occasions when trying out new substitute aides that had difficulty using my hoyer lift resulting in impropoper placement into my wheelchair. Upon notifying my coordinator she sent another aide mid day to help. Agency was u derstanding and supportive with no hassle. Anytime I try out a new aide, they call to get my feedback which is so important for success. Very happy overall.
Erica Rivera
Feb 2026
absolutely HORRIBLE DO NOT USE THEM AT ALL! We have had them for a little over a week and EVERY day there has been no aid to show up. they don’t really even have the staff to cover the shifts. They make up people and say they have the schedule covered for your family member when really they don’t! The people they have employed hate their jobs and don’t deserve to even be working with elderly. They are lazy, irresponsible, unreliable individuals! RUN!!!!!!!!! Do not trust this agency with your loved one! you will end up doing all shifts anyway
Steven Magee
Oct 2025
The aid showed up the first day and has not been back since!!! Phone call asking why the aid stopped coming was not returned. Unbelievably UNPROFESSIONAL, UNFEELING, UNCARING, UNCOMPASSIONATE. This is the agency I chose for my friend Cheryl! If this isn't the worst home care agency in the world I hate to think which is. Probably a Health Insurance ripoff or I don't know what.
Christine Herr
Oct 2025
If I could give 0 stars I would. This company is terrible. No call no show aides. The company will call and ask if the aide ever showed up. Schedule appointments and no aide, no call, no follow up. My mom is elderly and frail, you would think working with a vulnerable population you would understand how nervous they get when there is no communication. My mom has had two different aides and both have refused to do any personal care. I have left a handful of messages and have never received a call back. Just a terrible experience.
Always Compassionate Health - Rochester, NY offers At-Home Care.
Always Compassionate Health - Rochester, NY has not published its pricing. For context, communities in Rochester that publish rates start around $2,659 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.
Always Compassionate Health - Rochester, NY is located at 260 E Main St Ste 2750 in Rochester, New York.
Always Compassionate Health - Rochester, NY carries a 2.1 out of 5 rating from 15 Google reviews. Reviews of Always Compassionate Health in Rochester are sharply divided, with most describing serious reliability problems: aides failing to show up, no follow up calls, and high staff turnover. A smaller number of reviewers report a positive experience with a specific aide and a responsive care coordinator. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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