MyLivingChoice

Altercare Canal Winchester HOME

6725 Thrush Drive

3.5(107 ratings)· Canal Winchester average: 3.4

Altercare Canal Winchester HOME — photo 11 / 2

Quick Facts

Total units
72
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
72
Care focus
Post-acute rehab plus long-term skilled nursing care
Therapy services
On-site physical and occupational therapy department

What Families Think

Families describe Altercare of Canal Winchester as a mixed experience: the physical and occupational therapy team draws strong praise for helping residents regain mobility, but several reviewers raise concerns about staffing shortages, slow call-light response, and inconsistent communication from nursing and administration. One reviewer reported serious hygiene and feeding neglect for a resident with a UTI.

The Good

  • Therapy team praised for dedication and results
  • Admissions coordinator and administration described as responsive
  • Honest communication from therapy staff about progress

The Bad

  • Multiple reports of staffing shortages and overworked staff
  • Slow call-light response due to short staffing
  • Inconsistent communication from nursing and administration
  • One report of neglect in feeding and hygiene care

AI-generated from reviews and community data.

Altercare Canal Winchester HOME is a senior living community in Canal Winchester, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 107 reviews.

About Altercare Canal Winchester HOME

Altercare of Canal Winchester is a post-acute rehabilitation community located in Canal Winchester, Ohio, providing long-term care and short-term rehabilitation services. The community is situated on Thrush Drive and has served Franklin County residents for years.

The community is designed to feel home-like while maintaining a supportive and safe environment. Staff are highly skilled and committed to providing personalized care with focused attention to residents' health and well-being.

Types of Care at Altercare Canal Winchester HOME

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Altercare Canal Winchester HOME

3.5overall · 107 ratings combined

3.5★ on Google (107)

Robert Joyce

Jun 2026

via Google

Hello Altercare family!! I just wanted to reach out and give mayor kudos to a few employees that work at this facility, particularly in the physical therapy department. The names are Mark Skees PT, Heather Wolfe OT, and Jareb Darby OT. These individuals are the ones who dealt with my father when he arrived at the facility. My dad could not even walk because he suffered from a brain stroke. It took him several weeks to respond to any of the therapy they were attempting to do. But they did not give up on my dad. They were determined to see my dad improve. They did everything you could think of to get him moving and it all worked! My dad went from not being able to walk to taking baby steps and then began standing and then began to walk. It was so amazing to watch them interact with my dad who is in his late seventies. It took a few months of consistent therapy from the individuals I mentioned but my dad is now walking on his own. He is at the end of his physical therapy and should be getting released any day now. I believe Mark, Heather, and Jareb are the best at what they do and to be honest deserve a raise or at least be highly recognized by the people that are responsible for this facility. They deserve all the props for their hard work. What they did for my dad you can’t teach. Either you have it or you don’t and they have it! Take care of these employees because they are awesome and you definitely don’t want to lose them! Thanks again to the physical therapy team!! The heart beat of Altercare!!!!

The Phantom Of The Opera

Jun 2026

via Google

My grandma was placed in this nursing due to her altered mental status and her c-diff. My grandma was not well taken care of at this facility at all. When one of the nurses came in with food, they tried feeding her but my grandmother wouldn't eat for a second so the nurse literally gave up and I had to feed afterwards which is fine, but if I am not there I expect nurses to feed her and make sure she is well nourished. Also, I happen to believe that they weren't doing a good job of cleaning her up and now she has a dirty UTI with E- Coli in her urine. I don't reccomend this place at all!

Qbert_ SyFy

Feb 2026

via Google

Staff has been depleting. My gramps been calling me about not eating enough? No one to cook for the retirement place? Rude staff i guess; already overworked new manager not hiring anyone at the moment from what I've heard uhh. Save your money, send your loved one someplace else, not an Altercare, ESPECIALLY this one. Concerned...

Melissa Sheppard

Jan 2026

via Google

Please consider checking out this facility for your loved one’s needs. They are working hard for their patients and making genuine strides in short term rehab and long term care. Emily the Admissions Coordinator and the administration team will work hard to make sure that things are handled appropriately.

Paula Stoffel

Jun 2025

via Google

My husband's stay at this facility was acceptable for the most part. The therapy department is great, and the therapy team did what they could to help him regain functioning. Sometimes the insurance company delayed therapy but the team was always ready to work with him and were honest about his progress and continued needs. Jareb, the department head, was quick to respond to my questions and concerns. Communication with nursing and administration needs improvement. You will not get any information unless you ask for it. And follow up was not consistent. Like most places, there are good nurses and aids, and some not so good ones. There seemed to be a shortage of staff so pushing the call light did not result in a quick response most times. Family presence and advocating for the patient is necessary, but overall the care was acceptable.

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Frequently Asked Questions

What types of care does Altercare Canal Winchester HOME offer?

Altercare Canal Winchester HOME offers Skilled Nursing / Long Term Care.

Where is Altercare Canal Winchester HOME located?

Altercare Canal Winchester HOME is located at 6725 Thrush Drive in Canal Winchester, Ohio.

What do families say about Altercare Canal Winchester HOME?

Families describe Altercare of Canal Winchester as a mixed experience: the physical and occupational therapy team draws strong praise for helping residents regain mobility, but several reviewers raise concerns about staffing shortages, slow call-light response, and inconsistent communication from nursing and administration. One reviewer reported serious hygiene and feeding neglect for a resident with a UTI.

How can families visit Altercare Canal Winchester HOME?

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