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Altercare Canal Winchester HOME

6725 Thrush Drive

3.5(107 ratings)· Canal Winchester average: 3.4

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Altercare Canal Winchester HOME, photo 11 / 2

Quick Facts

Total units
72
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Corporation
Certified beds
72
Care focus
Post-acute rehab plus long-term skilled nursing care
Therapy services
On-site physical and occupational therapy department

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families describe Altercare of Canal Winchester as a mixed experience: the physical and occupational therapy team draws strong praise for helping residents regain mobility, but several reviewers raise concerns about staffing shortages, slow call-light response, and inconsistent communication from nursing and administration. One reviewer reported serious hygiene and feeding neglect for a resident with a UTI.

What reviewers praise

  • Therapy team praised for dedication and results
  • Admissions coordinator and administration described as responsive
  • Honest communication from therapy staff about progress

What reviewers flag

  • Multiple reports of staffing shortages and overworked staff
  • Slow call-light response due to short staffing
  • Inconsistent communication from nursing and administration
  • One report of neglect in feeding and hygiene care

AI-generated from reviews and community data.

Altercare Canal Winchester HOME is a senior living community in Canal Winchester, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 107 reviews.

About Altercare Canal Winchester HOME

Altercare of Canal Winchester is a post-acute rehabilitation community located in Canal Winchester, Ohio, providing long-term care and short-term rehabilitation services. The community is situated on Thrush Drive and has served Franklin County residents for years.

The community is designed to feel home-like while maintaining a supportive and safe environment. Staff are highly skilled and committed to providing personalized care with focused attention to residents' health and well-being.

Types of Care at Altercare Canal Winchester HOME

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Altercare Canal Winchester HOME

3.5overall · 107 ratings combined

3.5★ on Google (107)

Robert Joyce

Jun 2026

via Google ↗

Hello Altercare family!! I just wanted to reach out and give mayor kudos to a few employees that work at this facility, particularly in the physical therapy department. The names are Mark Skees PT, Heather Wolfe OT, and Jareb Darby OT. These individuals are the ones who dealt with my father when he arrived at the facility. My dad could not even walk because he suffered from a brain stroke. It took him several weeks to respond to any of the therapy they were attempting to do. But they did not give up on my dad. They were determined to see my dad improve. They did everything you could think of to get him moving and it all worked! My dad went from not being able to walk to taking baby steps and then began standing and then began to walk. It was so amazing to watch them interact with my dad who is in his late seventies. It took a few months of consistent therapy from the individuals I mentioned but my dad is now walking on his own. He is at the end of his physical therapy and should be getting released any day now. I believe Mark, Heather, and Jareb are the best at what they do and to be honest deserve a raise or at least be highly recognized by the people that are responsible for this facility. They deserve all the props for their hard work. What they did for my dad you can’t teach. Either you have it or you don’t and they have it! Take care of these employees because they are awesome and you definitely don’t want to lose them! Thanks again to the physical therapy team!! The heart beat of Altercare!!!!

The Phantom Of The Opera

Jun 2026

via Google ↗

My grandma was placed in this nursing due to her altered mental status and her c-diff. My grandma was not well taken care of at this facility at all. When one of the nurses came in with food, they tried feeding her but my grandmother wouldn't eat for a second so the nurse literally gave up and I had to feed afterwards which is fine, but if I am not there I expect nurses to feed her and make sure she is well nourished. Also, I happen to believe that they weren't doing a good job of cleaning her up and now she has a dirty UTI with E- Coli in her urine. I don't reccomend this place at all!

Qbert_ SyFy

Feb 2026

via Google ↗

Staff has been depleting. My gramps been calling me about not eating enough? No one to cook for the retirement place? Rude staff i guess; already overworked new manager not hiring anyone at the moment from what I've heard uhh. Save your money, send your loved one someplace else, not an Altercare, ESPECIALLY this one. Concerned...

Melissa Sheppard

Jan 2026

via Google ↗

Please consider checking out this facility for your loved one’s needs. They are working hard for their patients and making genuine strides in short term rehab and long term care. Emily the Admissions Coordinator and the administration team will work hard to make sure that things are handled appropriately.

Paula Stoffel

Jun 2025

via Google ↗

My husband's stay at this facility was acceptable for the most part. The therapy department is great, and the therapy team did what they could to help him regain functioning. Sometimes the insurance company delayed therapy but the team was always ready to work with him and were honest about his progress and continued needs. Jareb, the department head, was quick to respond to my questions and concerns. Communication with nursing and administration needs improvement. You will not get any information unless you ask for it. And follow up was not consistent. Like most places, there are good nurses and aids, and some not so good ones. There seemed to be a shortage of staff so pushing the call light did not result in a quick response most times. Family presence and advocating for the patient is necessary, but overall the care was acceptable.

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Government Inspection History

8 inspection visits in the last three years, 67 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 21, 2026Fire Safety StandardHealth ComplaintHealth Standard35 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected May 13, 2026

  • Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected May 13, 2026

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2026

  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2026

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 13, 2026

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 13, 2026

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2026

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 13, 2026

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 13, 2026

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 13, 2026

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2026

  • Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2026

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2026

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2026

  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2026

  • Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2026

  • Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2026

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2026

  • Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2026

  • Provide activities to meet all resident's needs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2026

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2026

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2026

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2026

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2026

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2026

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2026

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2026

  • Ensure each resident’s drug regimen must be free from unnecessary drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2026

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2026

  • Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2026

  • Provide routine and 24-hour emergency dental care for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2026

  • Provide or obtain dental services for each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2026

  • Ensure that residents are fully informed and understand their health status, care and treatments.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 13, 2026

Nov 17, 2025Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 25, 2025

Jul 31, 2025Health Complaint5 citations
  • Honor the resident's right to organize and participate in resident/family groups in the facility.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 12, 2025

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 12, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 12, 2025

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2025

  • Ensure that residents are free from significant medication errors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2025

Sep 26, 2024Fire Safety StandardHealth Standard9 citations
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedCorrected Nov 15, 2024

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 15, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024

  • Provide enough food/fluids to maintain a resident's health.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024

  • Provide or get specialized rehabilitative services as required for a resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024

  • Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 15, 2024

Jul 10, 2024Health Complaint2 citations
  • Protect each resident from the wrongful use of the resident's belongings or money.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 27, 2024

  • Respond appropriately to all alleged violations.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 22, 2024

Mar 6, 2024Health ComplaintInfection Control4 citations
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2024

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2024

  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 25, 2024

Jan 17, 2024Health Complaint2 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 9, 2024

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 9, 2024

May 27, 2022Fire Safety StandardHealth Standard9 citations
  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 28, 2022

  • Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 28, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 28, 2022

  • Have corridors or aisles that are unobstructed and are at least 8 feet in width.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 28, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 28, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2022

  • Provide medically-related social services to help each resident achieve the highest possible quality of life.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2022

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Altercare Canal Winchester HOME offer?

Altercare Canal Winchester HOME offers Skilled Nursing / Long Term Care.

Where is Altercare Canal Winchester HOME located?

Altercare Canal Winchester HOME is located at 6725 Thrush Drive in Canal Winchester, Ohio.

What do families say about Altercare Canal Winchester HOME?

Families describe Altercare of Canal Winchester as a mixed experience: the physical and occupational therapy team draws strong praise for helping residents regain mobility, but several reviewers raise concerns about staffing shortages, slow call-light response, and inconsistent communication from nursing and administration. One reviewer reported serious hygiene and feeding neglect for a resident with a UTI.

How did Altercare Canal Winchester HOME do on recent health and safety inspections?

Altercare Canal Winchester HOME had 8 government inspection visits in the last three years, with 67 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Altercare Canal Winchester HOME?

Submit the Request Information form on this page, or contact Altercare Canal Winchester HOME directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Altercare Canal Winchester HOME? Claim this listing to update photos, pricing, and details. It's free.

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