Pamela DAILEY
Jun 2026
Great staff. Clean facility and don’t smell bad.
1 / 5Quick Facts
- Total units
- 108
- Medicare rating
- 2 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 108
- Inspections
- View history (58 citations)
- Memory care setup
- Secured Alzheimer's and dementia care unit on-site
- Hospital proximity
- Within one mile of IU Health Ball Memorial Hospital
- Facility history
- Serving the Muncie community since 1947
CMS Care Compare
What Families Think
Reviewers frequently praise The Woodlands for its compassionate care, especially in its dementia and memory care unit, and highlight strong personal relationships between staff and residents' families. However, one detailed account describes serious lapses in short-term rehab care, including a hospital-acquired infection and medication/IV errors, suggesting inconsistent experiences depending on unit and shift.
The Good
- Staff praised for kindness in memory care unit
- Personal, family-like relationships with long-term residents
- Responsive business office manager helped out-of-state families
- Praised for smooth end-of-life care transitions
- Physical therapy team specifically praised even in negative review
The Bad
- One detailed report of COVID exposure and dehydration during rehab stay
- One account of IV/medication errors and inattentive nurse practitioner
- One report of rude night-shift nursing staff
- One report of inconsistent water/ice access for a rehab patient
AI-generated from reviews and community data.
The Woodlands is a senior living community in Muncie, Indiana offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.7 out of 5 across 64 reviews.
About The Woodlands
The Woodlands is a nursing home in Muncie, Indiana, offering 24-hour skilled nursing care, short-term rehabilitation, post-operative recovery, and long-term care. Located about an hour outside Indianapolis and within a mile of IU Health Ball Memorial Hospital and Ball State University, the facility has served the Muncie community since 1947.
The community provides inpatient and outpatient rehabilitation services designed to speed recovery, help restore lost skills, and rebuild strength and mobility. Each resident receives an individualized care plan developed based on their unique goals and abilities. The facility features a secured Alzheimer's and dementia unit that provides specialized memory care in a safe environment.
The Woodlands serves patients requiring post-acute care and those needing extended residential support, with staff committed to providing comfortable accommodations throughout residents' stays.
Types of Care at The Woodlands
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Chapel / Religious Services
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of The Woodlands
4.7overall · 64 ratings combined
4.7★ on Google (64)
Tonia Deane
May 2026
My Dad was a resident here and this family is so very thankful for the care and compassion our dad received while he was at The Woodlands.He was on the memory care unit and sometimes he wasn't always the easiest to deal with, but that wasn't a problem for this amazing staff, they always treated him with kindness, respect and made him feel included. I seen this care extended not only to him but the other residents as well time and time again. Thank you all for not only the love and care you gave my dad but the comfort you gave this family knowing he was in good hands.
Paul Farr
May 2026
Well kept, professional staff!
Unhappy
May 2026
Recently a family member was there. Staff with leave them in for chair for hours even though they complained of pain, it was often long time before they would clean them up. And the food was horrible
Arvilla Fee
Apr 2026
I had high hopes for The Woodlands based off of the online reviews and from the visit my mom received from the HR director, Bailey, while she was still in the hospital awaiting discharge. But, to our great disappointment, The Woodlands did not meet our expectations. Here are the highlights from my mom's 2-week rehab stay: 1) horrible hard, old bed with broken rails the night of check in 2) mom contracted Covid in the facility (probably due to crowded room conditions and lack of using hand sanitizer among staff) No one called to tell us she had Covid 3) lack of ice / water on a consistent basis (we had to fight every day to get her water/ice -- they have cups, no pitchers) 4) Mom got dehydrated (no surprise), got double pneumonia - and she ended up laying in bed dehydrated an entire day because the nurse on duty couldn't find a vein to insert IV for fluids & didn't know how to do an abdominal IV. My sister had to make an emergency 2-hour trip to get things straightened out 5) The NP, Shannon Sitgreaves was inattentive, did not come to room to check on mom when I was there the first day 6) NP, Shannon also accidentally ordered another IV fluid bag for mom after a serious miscommunication with her nurse (I told director, Kevin Spaugh that they could have killed my mom had that been medication and not just fluids 7) Night nurse, Clayton was rude and turned IV drip on full blast after the error bag was ordered. Mom peed the entire bed and herself and had to be changed. Bag was empty in just 5 hours. 8) A tech took blood without using tourniquet and hurt mom badly -- blew out her vein -- and left a huge purple bruise 7) Only two positives: The PT people were great & an aid named Deborah was friendly and talked to Mom a lot. Recommendations: Do not put your loved one there unless you can be there every single day to advocate for their care. Do not accept a double room under any circumstances. Do not expect good communication / care from the NP.
Government Inspection History
10 inspection visits in the last three years, 58 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
May 7, 2025Health Complaint1 citation
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 2, 2025
Apr 1, 2025Health Complaint2 citations
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 8, 2025
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 8, 2025
Mar 7, 2025Fire Safety StandardHealth Standard24 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 8, 2025
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2025
Develop Emergency Preparedness policies and procedures.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2025
Create arrangements with other facilities to receive patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2025
Develop a communication plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2025
Establish emergency prep training and testing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2025
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 25, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 1, 2025
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 15, 2025
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 25, 2025
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2025
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2025
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2025
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 8, 2025
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 8, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 8, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 8, 2025
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 8, 2025
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 8, 2025
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Severity C of L: potential for minimal harm, widespreadCorrected May 1, 2025
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity C of L: potential for minimal harm, widespreadCorrected May 1, 2025
Feb 6, 2025Health Complaint2 citations
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Apr 8, 2025
Protect each resident from the wrongful use of the resident's belongings or money.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2025
Jan 7, 2025Infection ControlNo citations
May 16, 2024Health Complaint1 citation
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 4, 2024
Feb 23, 2024Fire Safety StandardHealth ComplaintHealth Standard13 citations
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 23, 2024
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Mar 23, 2024
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2024
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2024
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2024
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 23, 2024
Meet other general requirements that are deficient.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 23, 2024
Nov 3, 2023Health Complaint1 citation
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 17, 2023
Aug 24, 2023Health Complaint2 citations
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Sep 12, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 12, 2023
Jan 30, 2023Fire Safety StandardHealth Standard12 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 3, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 9, 2023
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 9, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 9, 2023
Keep all essential equipment working safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 3, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 3, 2023
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 9, 2023
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2023
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 9, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 3, 2023
Meet other general requirements that are deficient.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 9, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 9, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does The Woodlands offer?
The Woodlands offers Skilled Nursing / Long Term Care.
Where is The Woodlands located?
The Woodlands is located at 3820 W Jackson St in Muncie, Indiana.
What do families say about The Woodlands?
Reviewers frequently praise The Woodlands for its compassionate care, especially in its dementia and memory care unit, and highlight strong personal relationships between staff and residents' families. However, one detailed account describes serious lapses in short-term rehab care, including a hospital-acquired infection and medication/IV errors, suggesting inconsistent experiences depending on unit and shift.
How did The Woodlands do on recent health and safety inspections?
The Woodlands had 10 government inspection visits in the last three years, with 58 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit The Woodlands?
Submit the Request Information form on this page to connect with The Woodlands and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at The Woodlands? Claim this listing to update photos, pricing, and details. It's free.
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