3.4(70 ratings)· Austin average: 4.4
Part of Wellsential Health · 67 communities · 4.3★ average
1 / 5CMS Care Compare
Reviews of Windsor Nursing and Rehabilitation Center of Duval are sharply mixed, with many families praising specific staff members and life-saving emergency care, while others describe serious neglect, missing belongings, and poor communication. The facility serves a long-term and Medicaid population and offers therapy services, a country store, and smoking accommodations, but the building itself is noted as older and in need of repair.
AI-generated from reviews and community data.
Windsor Nursing And Rehabilitation Center Of Duval is a senior living community in Austin, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.4 out of 5 across 70 reviews.
Windsor Nursing and Rehabilitation Center of Duval is a skilled nursing and long-term care facility in Austin, Texas. It serves patients requiring post-acute rehabilitation as well as ongoing nursing care, including those with complex medical needs.
Families consistently praise the nursing and therapy staff for attentive, patient care. Many highlight the admissions team, particularly Amber Taylor and Pam Skeeford, for making transitions personal and manageable, even for families navigating Medicaid or facing difficult circumstances. Residents recovering from surgery, strokes, hip fractures, and other acute events report meaningful progress in physical therapy and mobility. One family wrote that their concern about care "has gone away," replaced by peace of mind. Staff are described as willing to accommodate individual preferences and communicate openly about treatment changes.
Concerns appear in a smaller number of reviews, citing lost personal items, insufficient hydration despite family requests, and alleged rough handling during care. These accounts suggest inconsistency in day-to-day operations and supervision.
Windsor holds a 3.4 out of 5 rating across 70 Google reviews. The majority of detailed feedback is positive, particularly from families whose loved ones completed rehabilitation stays or received long-term care for serious medical conditions. The facility appears strongest for goal-oriented recovery and staff engagement, though prospective families should inquire closely about daily care protocols and oversight.
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Help Me Choose3.4overall · 70 ratings combined
3.4★ on Google (70)
Cathy Brown
Apr 2026
The building is old and in need of some repair. The staff members are dedicated to the clients and their overall well being. The clients appear to be happy and well taken care of. There seems to be lots of activities to join or just sit and relax in the beautiful garden.
LeeAnn Leavitt
Jan 2026
Very happy with Pamela helping with Medicaid billing and application! She goes above and beyond every year. The staff are also great about quarterly reports on my loved one and keeping me notified of everything going on.
Connie Fullick
Aug 2025
"I want to share my heartfelt gratitude for the wonderful care provided. While the facilities may not be the newest, the compassion and dedication of the caregivers and administration more than make up for it. My loved one was treated with such dignity and respect during his final days, and the staff went above and beyond to ensure his comfort. It's clear that the team truly cares about the residents, not just as patients but as individuals. I’ll forever be grateful for the kindness, professionalism, and love shown to my family during such a difficult time."
ryan falla
Aug 2025
Roaches everywhere
Ophelia Thomas
Aug 2025
Full of seniors who look miserable because they don't get visitors
11 inspection visits in the last three years, 39 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 16, 2026
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 28, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 18, 2025
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2025
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 3, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 3, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 20, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 6, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 19, 2024
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Severity L of L: immediate jeopardy, widespreadFound during a complaint inspectionCorrected Jan 28, 2024
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 22, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 28, 2024
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 28, 2024
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 28, 2024
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2024
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2024
Have policies on smoking.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 28, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 7, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 5, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2022
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2023
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2023
Meet Health Care Facilities Code mechanical requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2023
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 22, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 18, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 18, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Windsor Nursing And Rehabilitation Center Of Duval offers Skilled Nursing / Long Term Care.
Windsor Nursing And Rehabilitation Center Of Duval is located at 5301 W Duval Rd in Austin, Texas.
Reviews of Windsor Nursing and Rehabilitation Center of Duval are sharply mixed, with many families praising specific staff members and life-saving emergency care, while others describe serious neglect, missing belongings, and poor communication. The facility serves a long-term and Medicaid population and offers therapy services, a country store, and smoking accommodations, but the building itself is noted as older and in need of repair.
Windsor Nursing And Rehabilitation Center Of Duval had 11 government inspection visits in the last three years, with 39 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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