3.3(37 ratings)· Georgetown average: 4.6
Part of Wellsential Health · 67 communities · 4.3★ average
1 / 5CMS Care Compare
Reviews for Georgetown Nursing and Transitional Care are sharply divided: several families praise strong rehabilitation and physical therapy support, while others describe serious declines in care quality, especially after a reported ownership change. Complaints center on understaffing, slow response times, and lapses in basic personal care, while praise focuses on rehab outcomes and individual caregivers who went above and beyond.
AI-generated from reviews and community data.
Georgetown Nursing and Transitional Care is a senior living community in Georgetown, Texas offering Skilled Nursing / Long Term Care and Memory Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.3 out of 5 across 37 reviews.
Georgetown Nursing and Transitional Care is a skilled nursing and long-term care facility in Georgetown, Texas, with a licensed capacity of 142 beds. The community also operates a rehabilitation unit and memory care services.
Reviews reflect a divided experience. Several families praise dedicated staff members by name and note positive outcomes in physical therapy and rehabilitation, with one noting their husband regained speech and mobility after a stroke. Others report the facility provides good food, attentive care, and a friendly atmosphere. However, a substantial number of families describe serious concerns: inadequate infection control during the pandemic, missing personal items like hearing aids, untreated medical conditions including pressure sores and urinary tract infections, and staffing shortages following a recent ownership change. One family observed that "quality of care has dropped significantly" after the facility was acquired, with nurses working exhausted double shifts.
Visitation policies and administrative responsiveness have also drawn criticism, with some families frustrated by restrictive rules and difficulty reaching staff about admissions and care concerns. One family expressed that recent leadership changes have altered the community's character from its earlier reputation.
The facility holds a 3.3-star Google rating across 37 reviews, reflecting inconsistent experiences across families.
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Help Me Choose3.3overall · 37 ratings combined
3.3★ on Google (37)
D M L
Jun 2026
I have never encountered such unprofessional behavior in a facility charged with caring for a vulnerable population. I requested a transfer to this facility and the admissions director, Jamie did nothing but give me the runaround. Not returning calls, messages after stating the patient could be admitted and then turned around and basically ghosted me when trying to finalize the approval. Shameful and not a good way to establish their reputation in a community.
Cynthia Vera
Mar 2026
I was recovering from major surgery to my cervical spine and chose GNIC because it was close to home. I cannot say enought about how well I was cared for by both the nursing staff and especially the CNA's. They were all very helpful and saw to all my needs. The physical therapy staff was great! I would recommend it to friends and will utilize it agsin should I need care again!
Sharon Gentry
Jan 2026
My husband has been well cared for. Food is good and he finally gained weight. He has PT daily. Staff is very caring. He has made friends and is happy in their atmosphere. UPDATE: Since writing this review, Wesleyan was bought out by Georgetown nursing and Reabilitation. The quality of care has dropped Significantly. There is not enough staff and nurses are working double shifts, exhausted. My husband dropped 21 pounds since August. When he calls for help, he may wait over an hour for assistance. When I visit everyday, I have found him in soiled clothes and pull-up. Now they have increased the price. We are in a quandary as to his care.
Gloria Morales
Jan 2026
My mom has been there for only 3 weeks, and her hearing aids have come up missing. The other nursing home she was in would make sure she had the hearing aids on first thing in the morning when she woke up and then assist her with taking them off and putting the hearing aids away for her, but not at this home. When I would call my mom in the morning she wouldn't even have them on. When I asked the nurse where are her hearing aids,the nurse had to run back to her room and only gave her one hearing aid, when she needs both of them.It's so disappointing, five nurses per hall and they can't even get her hearing aids on her and now they're missing.
Rita Basey
May 2025
We showed up to do a tour for our parents and the lady was so rude. Made us feel very unwelcome and like we were a burden.
5 inspection visits in the last three years, 22 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 27, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 1, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2025
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 16, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 21, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 23, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 23, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 12, 2025
Protect each resident from separation (from other residents, his/her room, or confinement to his/her room).
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 7, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 7, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Mar 1, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 20, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 21, 2024
Install an approved automatic sprinkler system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 31, 2025
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 15, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 31, 2025
Ensure that residents are fully informed and understand their health status, care and treatments.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 1, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 13, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Georgetown Nursing and Transitional Care offers Memory Care and Skilled Nursing / Long Term Care.
Georgetown Nursing and Transitional Care is located at 4011 Williams Dr in Georgetown, Texas.
Reviews for Georgetown Nursing and Transitional Care are sharply divided: several families praise strong rehabilitation and physical therapy support, while others describe serious declines in care quality, especially after a reported ownership change. Complaints center on understaffing, slow response times, and lapses in basic personal care, while praise focuses on rehab outcomes and individual caregivers who went above and beyond.
Georgetown Nursing and Transitional Care had 5 government inspection visits in the last three years, with 22 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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