3.8(85 ratings)· Austin average: 4.4
Part of Wellsential Health · 67 communities · 4.3★ average
1 / 3CMS Care Compare
Heritage Park is a skilled nursing and long-term care facility in Austin where many families and residents praise specific staff members, particularly a wound-care nurse and a social worker, for compassionate, skilled care. At the same time, a substantial number of reviewers describe serious problems with cleanliness, staffing consistency, and oversight of vulnerable residents, especially those with dementia.
AI-generated from reviews and community data.
Heritage Park Rehabilitation and Skilled Nursing Center is a senior living community in Austin, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.8 out of 5 across 85 reviews.
Heritage Park Rehabilitation and Skilled Nursing Center is a skilled nursing and long-term care facility in Austin, Texas. It serves patients recovering from surgery and injury as well as those with chronic conditions like dementia, accepting both private insurance and MAP (Medicaid) patients.
Families describe deeply divided experiences. Strong performers emerge consistently: wound care nursing (particularly one nurse named Pat Garza) and rehabilitation therapy teams receive repeated praise for clinical skill and dedication. Several families report genuine warmth and attentiveness from staff, noting proactive communication about resident condition changes and engagement in activities and events. One family wrote that staff "REALLY care about the residents." Yet other visitors and family members document serious concerns, residents found wandering unsupervised in extreme heat, instances of rudeness when contacted about missing patients, missing personal items, inconsistent meal-time supervision described as chaotic, and gaps in dementia programming. A service technician observed neglect and felt physical plant maintenance is poor. The contrast suggests excellence in certain clinical areas alongside inconsistent standards in supervision, security, and housekeeping.
Heritage Park holds a 3.8 out of 5 stars across 85 Google reviews. Families considering admission should ask specifically about wound care protocols and therapy staffing (clear strengths) while seeking concrete answers about supervision practices, activity programming for dementia residents, and staff training standards.
Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.
Help Me Choose3.8overall · 85 ratings combined
3.8★ on Google (85)
Rick Noble
Jul 2026
I recently moved into this nursing home, and my experience has been great so far. The admission process was easy, and the staff made everything go smoothly. The business office was organized, helpful, and answered all of my questions. The nurses and clinical staff are caring, experienced, and always treat me with kindness and respect. I'm very happy with the care I've received and would recommend this facility to others.
Paula Robles
Jul 2026
not a great place they lose clothes and don't answer the phone place smells of urine
Herschel Thurman
Jun 2026
First time here and was sent with a bunch of injuries! I’m under MAP insurance so was a little worried about the quality of my stay but was surprised when I got here. I’m loving the staff that are making my stay here comfortable. Especially the wound care specialist (Pat) who’s dressing all my wounds on the daily with a smile. She’s enjoys it which gives me hope for a speedy recovery. The med doctors and nurses are managing my pain great, plus PT getting me up for my consecutive workouts. Giving this place 5 stars because they deserve it 💪🏾💪🏾💪🏾💪🏾
ana-marija brletic
Jun 2026
They feed us excellent food and staff is very friendly.
monica keller
Jun 2026
I’d like to recognize Liv Hinton the Social Worker at Hetitage Park for providing outstanding support. She consistently demonstrates compassion, professionalism and genuine concern for residents and their families. She goes above and beyond to ensure residents receive the services and support they need. Liv is truly an asset to the Nursing home and the residents she serves.
12 inspection visits in the last three years, 52 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2026
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 6, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2026
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 6, 2026
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadNo revisit needed
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Oct 15, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 8, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 8, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 16, 2025
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 10, 2025
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 8, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 8, 2024
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2024
Provide activities to meet all resident's needs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2024
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 8, 2024
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2024
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2024
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2024
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2024
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2024
Ensure that residents are free from significant medication errors.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2024
Help the resident make transportation arrangements to and from radiology services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2024
Provide routine and 24-hour emergency dental care for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadDeficient, Provider has no plan of correction
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Nov 9, 2024
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 9, 2024
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected Aug 8, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 8, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 19, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 19, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Feb 15, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Nov 1, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 23, 2023
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 23, 2023
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 23, 2023
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Provide routine and 24-hour emergency dental care for each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 23, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadCorrected Apr 17, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Heritage Park Rehabilitation and Skilled Nursing Center offers Skilled Nursing / Long Term Care.
Heritage Park Rehabilitation and Skilled Nursing Center is located at 2806 Real St in Austin, Texas.
Heritage Park is a skilled nursing and long-term care facility in Austin where many families and residents praise specific staff members, particularly a wound-care nurse and a social worker, for compassionate, skilled care. At the same time, a substantial number of reviewers describe serious problems with cleanliness, staffing consistency, and oversight of vulnerable residents, especially those with dementia.
Heritage Park Rehabilitation and Skilled Nursing Center had 12 government inspection visits in the last three years, with 52 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Heritage Park Rehabilitation and Skilled Nursing Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Heritage Park Rehabilitation and Skilled Nursing Center? Claim this listing to update photos, pricing, and details. It's free.
Other senior living options within 25 miles of Austin.
Austin, Texas2 mi
4.8(184)
Assisted LivingIndependent LivingMemory Care+1 more
Austin, Texas2.7 mi
4.3(47)
Assisted LivingIndependent LivingRespite / Short-Term Care+1 more
Austin, Texas2.9 mi
4.5(8)
Assisted Living
Austin, Texas3 mi
4.9(335)
Assisted LivingIndependent LivingMemory Care+1 more
Austin, Texas3 mi
4.8(32)
Assisted LivingMemory Care
Austin, Texas3.9 mi
3.8(44)
Skilled Nursing / Long Term Care
Home care agencies serving Austin bring help to the house: daily living, companionship, and respite for family caregivers.
