Regina Charles
May 2026
That was an accident previously meant to send a one star rating. As far as I can determine the facility is not the best and the care is minimal at best. The reviews I’m reading must be from family members of the staff and friends. Initially I thought the care was adequate, however after getting more familiar with them it is subsequent and the staff is not as they present themselves initially. It is a facility where your concerns are not addressed and ignored and protocol is nonexistent . On numerous occasions I have requested call back from the DON (Director of Nurses) April Eure as well as the administration, no one returns calls and when called they send you to voicemail. I would strongly recommend unless you have no where else to send your family or loved one think two or three times before committing them there. If they are terminally ill and no where else to put them, this is the place. Unfortunately some of the staff and administration are so impressed with themselves they don’t care about the patients concerns or needs. When you’re that impressed with yourself you don’t need others to be impressed with you so ergo the lack of caring. I’m so very disappointed in the administration’s and some staff members lack of professionalism, however they show a completely different attitude when other Authorities visit. Not a disgruntled patient, but a patient advocate and concerned caring person who has and have had family in this facility. They can and should do better in my opinion.
