MyLivingChoice

Nans Pointe Rehabilitation And Nursing

200 West Constance Road

4.5(59 ratings)· Suffolk average: 4.2

Nans Pointe Rehabilitation And Nursing, photo 1

Quick Facts

Total units
148
Medicare rating
1 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
148
Licensed capacity
Licensed for up to 148 residents

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviewers frequently praise individual nurses and leadership at Nans Pointe, describing compassionate, attentive care, though one detailed account describes serious lapses in wound care, hygiene, and staff conduct during a rehab stay. Overall Google ratings are high, but the experiences described vary sharply depending on the reviewer.

What reviewers praise

  • Nurses described as compassionate and attentive
  • Director of Nursing praised for leadership and dedication
  • Staff take time to explain care clearly
  • High overall Google rating from families

What reviewers flag

  • One report of unhealed wounds and repeated infections
  • One report of inconsistent wound care follow-through
  • One account of disrespectful treatment during discharge
  • One report of a non-RN performing tasks beyond scope

AI-generated from reviews and community data.

Nans Pointe Rehabilitation And Nursing is a senior living community in Suffolk, Virginia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 59 reviews.

About Nans Pointe Rehabilitation And Nursing

Nans Pointe Rehabilitation and Nursing is a skilled nursing and long-term care community in Suffolk, Virginia, licensed for up to 148 residents. The facility is Medicare and Medicaid certified and offers 24-hour staff, on-site nursing, medication management, private rooms with bathrooms, restaurant-style dining, housekeeping and laundry services, wheelchair accessibility, and social activities.

The facility holds a CMS overall rating of 1 of 5 stars. Reviewers offer contrasting assessments of care quality. Some families reported serious concerns about wound care and infection control, with one reviewer describing inadequate wound cleaning following surgery. Others praised specific clinical staff for compassion, expertise, and attentive patient care, describing their interactions as professional and genuinely caring.

Types of Care at Nans Pointe Rehabilitation And Nursing

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Nans Pointe Rehabilitation And Nursing

4.5overall · 59 ratings combined

4.5★ on Google (59)

Tammy Boswell

May 2026

via Google ↗

My mother was in this facility for 20 days after back surgery to get some rehab that was a joke my mother got two infections in this place her wound didn't heal the best like it should have because they didn't cleaned it at all like it was supposed to be done by wound care who would show up when they wanted to. I was told that the director of Physical Therapy watched my mother sit in a wheelchair for 7 hours knowing full and well she was never supposed to do that and he did nothing. I will also say that there is nurse that is not a RN and repeat not a RN that was going to try and put a central line in my mother shoulder the night before she left this same nurse I was told by other staff members if she didn't like you she would fake notes in your charts to get removed from this place. I was told by one of the PA that if the doctor sends out orders they don't worry about them they do there own thing. I complained about the care she was getting which was the worse thing I could have done while she was there cause boy did she get the short end of the stick (saying it nicely). This place is a joke I did meet a few great nurses there and I made sure to thank them personally. The day I checked my mother out of there the director of nursing and a staff member put the head of the bed to the floor and left her feet in the air and told her to get up and they didn't even want to help her. Please don't believe the reviews from Sentara saying this place is 4 star because the good Lord knows if any of these people had there family in a place like this they wouldn't like the treatment they would receive for there family member. This place needs so much work from the staff to the administration. I wish I would never had put my mother in this place it slowed here treatment down by 20 days. Please I beg you if you love your family member get them out of this place and put them somewhere they are treated with respect. If I could put pictures to show the treatment I would post in a heartbeat. Check your rooms before your love one gets there cause they left a potty chair in the room for 2 days with piss in it. Please don't send your loved ones to this place long or short term care. One star is to good for this place.

Queenof Pettiness

Apr 2026

via Google ↗

I had a wonderful experience with Sabrina Thomas, LPN. She is incredibly compassionate, attentive, and professional in everything she does. From the moment she walked in, she made me feel comfortable and genuinely cared for. She takes the time to listen, explains things clearly, and always ensures that all questions are answered without making you feel rushed. Her dedication to patient care truly stands out. Sabrina goes above and beyond to make sure her patients feel supported, respected, and safe. Her positive attitude and calm demeanor make a stressful situation much easier to handle. I highly recommend Sabrina Thomas to anyone looking for a knowledgeable and caring nurse. She is truly an asset to her profession.

Diamond Rojas

Apr 2026

via Google ↗

I cannot say enough wonderful things about this rehab facility. From the moment I arrived, the Director of Nursing, Felix, stood out as an extraordinary leader. He is not only deeply knowledgeable, but his passion and dedication to this facility are truly unmatched. The care he fosters sets the entire tone for the building—the staff, the environment, and the care are all top-notch. I would highly recommend this place to anyone seeking outstanding care and leadership in a rehab setting.

giavonne thomas

Apr 2026

via Google ↗

I would like to take a moment to sincerely thank Nurse Sabrina for the exceptional care, compassion, and dedication she shows every day. She goes above and beyond to make patients feel comfortable, respected, and genuinely cared for. Her kindness and professionalism do not go unnoticed, and she truly makes a difference in the lives of those she helps. Thank you for everything you do!

Haashana Thomas

Apr 2026

via Google ↗

Sabrina Thomas is an exceptional educator in infection prevention who consistently demonstrates both deep expertise and genuine dedication to the people she serves. Her ability to break down complex health and safety information into clear, understandable guidance makes her an invaluable resource in any setting. She stays up to date with current best practices and ensures that everyone she works with is not only informed, but confident in applying infection prevention measures correctly. What truly sets Sabrina apart is her communication style—she is approachable, thorough, and proactive in sharing important updates. She creates an environment where questions are welcomed and learning feels engaging rather than overwhelming. Because of her commitment, those around her are better prepared, more aware, and ultimately safer. Sabrina Thomas is a true asset in the field of infection prevention and a trusted educator who makes a meaningful impact every day.

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Government Inspection History

5 inspection visits in the last three years, 74 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 25, 2026Health Complaint4 citations
  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jun 9, 2026

  • Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 9, 2026

  • Administer the facility in a manner that enables it to use its resources effectively and efficiently.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 9, 2026

  • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 9, 2026

Oct 23, 2025Health Complaint5 citations
  • Provide or get specialized rehabilitative services as required for a resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 5, 2025

  • Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 5, 2025

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 5, 2025

  • Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 5, 2025

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 5, 2025

Jul 12, 2022Fire Safety StandardHealth Standard30 citations
  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity G of L: actual harm, isolatedCorrected Aug 19, 2022

  • Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 19, 2022

  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 19, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 15, 2022

  • Keep all essential equipment working safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 19, 2022

  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 19, 2022

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2022

  • Ensure that residents are free from significant medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2022

  • Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 19, 2022

  • Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 19, 2022

  • Develop and implement policies and procedures for flu and pneumonia vaccinations.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2022

  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 15, 2022

  • Perform COVID19 testing on residents and staff.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 19, 2022

  • Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2022

  • Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2022

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2022

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2022

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2022

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2022

  • Have a plan that describes the process for conducting QAPI and QAA activities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 15, 2022

  • Implement a program that monitors antibiotic use.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2022

  • Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2022

  • Report COVID19 data to residents and families.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 19, 2022

  • Meet other general requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 12, 2022

  • Have proper power supply for life support equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 12, 2022

  • Develop Emergency Preparedness policies and procedures.

    Severity C of L: potential for minimal harm, widespreadCorrected Aug 19, 2022

  • Conduct risk assessment and an All-Hazards approach.

    Severity C of L: potential for minimal harm, widespreadCorrected Aug 19, 2022

  • Establish staff and initial training requirements.

    Severity C of L: potential for minimal harm, widespreadCorrected Aug 19, 2022

  • Address patient/client population and determine types of services needed.

    Severity C of L: potential for minimal harm, widespreadCorrected Aug 19, 2022

May 16, 2019Fire Safety StandardHealth Standard21 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2019

  • Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 20, 2019

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2019

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2019

  • Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2019

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2019

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2019

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2019

  • Ensure that the resident and his/her doctor meet face-to-face at all required visits.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2019

  • Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2019

  • Implement a program that monitors antibiotic use.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 20, 2019

  • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2019

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2019

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2019

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2019

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2019

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2019

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 10, 2019

  • Establish policies and procedures for medical documentation.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 20, 2019

  • Address subsistence needs for staff and patients.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 20, 2019

  • Address patient/client population and determine types of services needed.

    Severity C of L: potential for minimal harm, widespreadCorrected Jun 20, 2019

Aug 10, 2017Fire Safety StandardHealth Standard14 citations
  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 2, 2017

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 2, 2017

  • Ensure each resident receives an accurate assessment by a qualified health professional.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 22, 2017

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 2, 2017

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 2, 2017

  • Ensure that residents are safe from serious medication errors.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 22, 2017

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 2, 2017

  • Coordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2017

  • Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2017

  • Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2017

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 2, 2017

  • Protect each resident from mistreatment, neglect and misappropriation of personal property.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 22, 2017

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 2, 2017

  • Allow residents to easily view the results of the nursing home's most recent inspection.

    Severity B of L: potential for minimal harm, patternCorrected Sep 22, 2017

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Nans Pointe Rehabilitation And Nursing offer?

Nans Pointe Rehabilitation And Nursing offers Skilled Nursing / Long Term Care.

Where is Nans Pointe Rehabilitation And Nursing located?

Nans Pointe Rehabilitation And Nursing is located at 200 West Constance Road in Suffolk, Virginia.

What do families say about Nans Pointe Rehabilitation And Nursing?

Reviewers frequently praise individual nurses and leadership at Nans Pointe, describing compassionate, attentive care, though one detailed account describes serious lapses in wound care, hygiene, and staff conduct during a rehab stay. Overall Google ratings are high, but the experiences described vary sharply depending on the reviewer.

How did Nans Pointe Rehabilitation And Nursing do on recent health and safety inspections?

Nans Pointe Rehabilitation And Nursing had 5 government inspection visits in the last three years, with 74 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Nans Pointe Rehabilitation And Nursing?

Submit the Request Information form on this page, or contact Nans Pointe Rehabilitation And Nursing directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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