Schlieta Strange
May 2026
The people at Windsor gave my mom the best service and treatment from the time she got there until she left. The nurses worked with her throughout the whole time. Keep up the great work
Windsor Gardens
2535 W Pleasant Run
4.3(424 ratings)
1 / 5Quick Facts
- Total units
- 150
- Location
- Located near the Medical Center of Lancaster
- Rehab support
- On-site ADL suite for discharge planning
- Operator
- Part of the Cantex Continuing Care Network
What Families Think
Reviews of Windsor Gardens are sharply mixed: several families praise attentive nurses and staff who went out of their way to help, while other reviewers describe serious safety and staffing failures, including a resident found deceased after apparently unmonitored night hours. Overall Google ratings sit in a positive range, but the negative reviews raise concerns significant enough for families to investigate closely before choosing this facility.
The Good
- Staff described as caring and responsive by several reviewers
- Admission coordinator praised for quickly resolving an issue
- Nurses singled out by name for helpfulness
- On-site ADL suite to aid recovery and discharge planning
The Bad
- One report of a resident found deceased overnight, door closed
- One report of chronic understaffing and unanswered call lights
- One report of delayed care, missed baths, and missed meals
- One report of a leader misrepresenting her name to a caller
AI-generated from reviews and community data.
About Windsor Gardens
Windsor Gardens is a 150-bed skilled nursing facility and rehabilitation center located in Lancaster, Texas, near the Medical Center of Lancaster. The facility is staffed by clinical professionals with extensive experience providing care.
The community offers an Activities of Daily Living (ADL) suite designed to restore functional independence and assist with home discharge planning. Care is delivered with attention to residents' physical, emotional, and social well-being.
Residents have access to well-appointed interior spaces, tasteful landscaping, and entertainment programming. The location provides easy access to local restaurants.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
4.3overall · 424 ratings combined
4.3★ on Google (424)
Sonqueia Kay
Apr 2026
Called on Friday trying to get some basic information on the nursing home and the head director lied and told me her name was Avery. That was a huge red flag for me so I came to google to read reviews I’m glad I did. This place is horrible I will be taking it a step further and report this place to the state of Texas as well.
Leonese Holder
Jan 2026
I’m currently a patient here they have excellent service . I recently met Cheyenne admission coordinator she came in introduced herself I told her about an issue that occurred and she hop right on it , she’s very trustworthy .God is good as well I would like to give a shoutout to the nurse Kesha she’s always been helpful Since I’ve been here . I’ll recommend this place to everyone .
Jerome Harris
Oct 2025
Do Not Send Your Loved One to Windsor Garden Rehabilitation & Nursing Facility This place is completely unorganized and unsafe. They are always short-staffed, rarely answer the call lights, and leave patient doors shut all night, making it impossible to monitor emergencies. My uncle passed away here during the night, and the staff didn’t discover him until the next morning because his door was closed and no one checked on him. My mother is also a patient — she’s often left waiting 30 minutes or more for help, denied basic care like baths after accidents, and even missed meals after dialysis. The nurses show little compassion, the rooms smell, and the staff avoid responsibility. Please don’t risk your loved one’s safety here.
God First
Apr 2025
My mother was at Windsor gardens for a short period of time , the staff made her stay very positive and welcoming. They were very nice to my family ,and I would recommend this place for anyone's loved one for great care. Sharese Woods and other staff members were very helpful with any and all needs my mother had. Thank you Windsor Gardens and staff.
Frequently Asked Questions
What types of care does Windsor Gardens offer?
Windsor Gardens offers Skilled Nursing / Long Term Care.
Where is Windsor Gardens located?
Windsor Gardens is located at 2535 W Pleasant Run in Lancaster, Texas.
What do families say about Windsor Gardens?
Reviews of Windsor Gardens are sharply mixed: several families praise attentive nurses and staff who went out of their way to help, while other reviewers describe serious safety and staffing failures, including a resident found deceased after apparently unmonitored night hours. Overall Google ratings sit in a positive range, but the negative reviews raise concerns significant enough for families to investigate closely before choosing this facility.
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