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Millbrook Healthcare and Rehabilitation Center

1850 W Pleasant Run Rd

4.8(228 ratings)· Lancaster average: 4.4

Millbrook Healthcare and Rehabilitation Center, photo 11 / 5

Quick Facts

Total units
124
Medicare rating
2 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
124
Physician oversight
24-hour nursing care directed by in-house physicians
Care planning
Individualized plans made with residents, families, providers

What Families Think

Reviewers consistently describe Millbrook as clean, welcoming, and staffed by attentive, caring employees, with particular praise for the front desk, social work, and rehab teams. Families highlight strong communication and a robust activity calendar for long-term residents. No negative themes appear in the available reviews.

The Good

  • Facility described as clean and well-maintained
  • Staff called caring, professional, and attentive
  • Rehab team praised for advocating with insurance
  • Strong communication when issues arise
  • Active monthly calendar with outings and events
  • Social worker praised for compassionate family support

AI-generated from reviews and community data.

Millbrook Healthcare and Rehabilitation Center is a senior living community in Lancaster, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.8 out of 5 across 228 reviews.

About Millbrook Healthcare and Rehabilitation Center

Millbrook Healthcare and Rehabilitation Center is a nursing home in Lancaster, Texas offering short-term rehabilitation and long-term care. The facility provides 24-hour nursing care under the direction of in-house physicians, along with physical therapy and hands-on therapeutic approaches tailored to each resident's needs.

The center maintains a comprehensive care model developed in partnership with residents, families, and healthcare providers to create individualized treatment plans. Nursing staff deliver round-the-clock care focused on helping residents regain strength and mobility while providing a safe and therapeutic environment.

Millbrook offers a variety of activities designed to keep residents active and engaged. The facility maintains a monthly activity calendar with programming throughout the day to support residents' continued involvement in community life.

Types of Care at Millbrook Healthcare and Rehabilitation Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Meals & Dining

  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Laundry Service
  • Medication Management
  • On-Site Nurse (RN)
  • Security

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Millbrook Healthcare and Rehabilitation Center

4.8overall · 228 ratings combined

4.8★ on Google (228)

Traniece Smith

Jul 2026

via Google

Poor care of residents. The administration doesnt care about staff. Poor staffing. I feel something needs to be done.

Thomas Francis

Jul 2026

via Google

Millbrook and its staff were amazing! Devon and Cameron were very welcoming and great to speak to. The facility is top notch and the care looks very good.

Annagrace Miller

Jul 2026

via Google

Beautiful facility and amazing people. This is definitely where you want to be! Can’t thank them enough!

Mary Ferreira

Jul 2026

via Google

Please don't send your loved ones here with dementia they are not being cared for left in urine soaked briefs not washed until someone from family shows up a few staff need to find other employment because this is clearly not the job for them...

Cassandra Lewis

Jul 2026

via Google

All the staff are kind. Devonne(receptionist), Georgette(Activity director), Jancy, Janice, Jo, Dee, Morgan, Charlene, Jatoi, Terry, Rhonda, Dana, Savannah, Tish, Thecla, Lanie,Rochelle,(nursing staff)<br>Michael(maintenance supervisor) Bobbi(housekeeping supervisor) Cameron and Ivonna( financial dept). Charge it to my mind not my heart if I forgot your name. But you are all great and I thank you for all you do. And let me not forget the Physical Therapy dept and nutritional staff.

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Government Inspection History

13 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 3, 2025Health Complaint1 citation
  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 4, 2025

Dec 2, 2025Health Complaint2 citations
  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 3, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 3, 2025

Dec 1, 2025Health Complaint1 citation
  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 2, 2025

Sep 9, 2025Health Complaint1 citation
  • Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2025

May 7, 2025Health Complaint3 citations
  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 23, 2025

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 23, 2025

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 23, 2025

Feb 11, 2025Fire Safety StandardHealth Standard7 citations
  • Provide properly protected cooking facilities.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2025

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2025

  • Reasonably accommodate the needs and preferences of each resident.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2025

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2025

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2025

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2025

Oct 11, 2024Health Complaint1 citation
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 14, 2024

Feb 13, 2024Infection ControlNo citations
Jan 10, 2024Fire Safety StandardHealth ComplaintHealth Standard4 citations
  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 11, 2024

  • Hire a qualified full-time social worker in a facility with more than 120 beds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 5, 2024

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 5, 2024

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity C of L: potential for minimal harm, widespreadCorrected Jan 12, 2024

Nov 29, 2023Health Complaint1 citation
  • Provide and implement an infection prevention and control program.

    Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Dec 29, 2023

Nov 14, 2023Infection ControlNo citations
Sep 7, 2023Infection ControlNo citations
Oct 19, 2022Fire Safety StandardHealth Standard7 citations
  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 23, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 22, 2022

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 21, 2022

  • Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 22, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 23, 2022

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2022

  • Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Millbrook Healthcare and Rehabilitation Center offer?

Millbrook Healthcare and Rehabilitation Center offers Skilled Nursing / Long Term Care.

Where is Millbrook Healthcare and Rehabilitation Center located?

Millbrook Healthcare and Rehabilitation Center is located at 1850 W Pleasant Run Rd in Lancaster, Texas.

What do families say about Millbrook Healthcare and Rehabilitation Center?

Reviewers consistently describe Millbrook as clean, welcoming, and staffed by attentive, caring employees, with particular praise for the front desk, social work, and rehab teams. Families highlight strong communication and a robust activity calendar for long-term residents. No negative themes appear in the available reviews.

How did Millbrook Healthcare and Rehabilitation Center do on recent health and safety inspections?

Millbrook Healthcare and Rehabilitation Center had 13 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Millbrook Healthcare and Rehabilitation Center?

Submit the Request Information form on this page to connect with Millbrook Healthcare and Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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