Traniece Smith
Jul 2026
Poor care of residents. The administration doesnt care about staff. Poor staffing. I feel something needs to be done.
4.8(228 ratings)· Lancaster average: 4.4
1 / 5CMS Care Compare
Reviewers consistently describe Millbrook as clean, welcoming, and staffed by attentive, caring employees, with particular praise for the front desk, social work, and rehab teams. Families highlight strong communication and a robust activity calendar for long-term residents. No negative themes appear in the available reviews.
AI-generated from reviews and community data.
Millbrook Healthcare and Rehabilitation Center is a senior living community in Lancaster, Texas offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.8 out of 5 across 228 reviews.
Millbrook Healthcare and Rehabilitation Center is a nursing home in Lancaster, Texas offering short-term rehabilitation and long-term care. The facility provides 24-hour nursing care under the direction of in-house physicians, along with physical therapy and hands-on therapeutic approaches tailored to each resident's needs.
The center maintains a comprehensive care model developed in partnership with residents, families, and healthcare providers to create individualized treatment plans. Nursing staff deliver round-the-clock care focused on helping residents regain strength and mobility while providing a safe and therapeutic environment.
Millbrook offers a variety of activities designed to keep residents active and engaged. The facility maintains a monthly activity calendar with programming throughout the day to support residents' continued involvement in community life.
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Help Me Choose4.8overall · 228 ratings combined
4.8★ on Google (228)
Traniece Smith
Jul 2026
Poor care of residents. The administration doesnt care about staff. Poor staffing. I feel something needs to be done.
Thomas Francis
Jul 2026
Millbrook and its staff were amazing! Devon and Cameron were very welcoming and great to speak to. The facility is top notch and the care looks very good.
Annagrace Miller
Jul 2026
Beautiful facility and amazing people. This is definitely where you want to be! Can’t thank them enough!
Mary Ferreira
Jul 2026
Please don't send your loved ones here with dementia they are not being cared for left in urine soaked briefs not washed until someone from family shows up a few staff need to find other employment because this is clearly not the job for them...
Cassandra Lewis
Jul 2026
All the staff are kind. Devonne(receptionist), Georgette(Activity director), Jancy, Janice, Jo, Dee, Morgan, Charlene, Jatoi, Terry, Rhonda, Dana, Savannah, Tish, Thecla, Lanie,Rochelle,(nursing staff)<br>Michael(maintenance supervisor) Bobbi(housekeeping supervisor) Cameron and Ivonna( financial dept). Charge it to my mind not my heart if I forgot your name. But you are all great and I thank you for all you do. And let me not forget the Physical Therapy dept and nutritional staff.
13 inspection visits in the last three years, 28 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 4, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 3, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 3, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 2, 2025
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 26, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 23, 2025
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 23, 2025
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 23, 2025
Provide properly protected cooking facilities.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 17, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2025
Reasonably accommodate the needs and preferences of each resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 17, 2025
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 17, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 14, 2024
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 11, 2024
Hire a qualified full-time social worker in a facility with more than 120 beds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 5, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 5, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity C of L: potential for minimal harm, widespreadCorrected Jan 12, 2024
Provide and implement an infection prevention and control program.
Severity K of L: immediate jeopardy, patternFound during a complaint inspectionCorrected Dec 29, 2023
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 23, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 22, 2022
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 21, 2022
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 22, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 23, 2022
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2022
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Millbrook Healthcare and Rehabilitation Center offers Skilled Nursing / Long Term Care.
Millbrook Healthcare and Rehabilitation Center is located at 1850 W Pleasant Run Rd in Lancaster, Texas.
Reviewers consistently describe Millbrook as clean, welcoming, and staffed by attentive, caring employees, with particular praise for the front desk, social work, and rehab teams. Families highlight strong communication and a robust activity calendar for long-term residents. No negative themes appear in the available reviews.
Millbrook Healthcare and Rehabilitation Center had 13 government inspection visits in the last three years, with 28 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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