Rebecca Lacy
Jun 2026
If you want to keep your loved ones around DO NOT SEND THEM TO THIS PLACE!!!
1 / 5Quick Facts
- Total units
- 69
- Medicare rating
- 5 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 69
- Inspections
- View history (29 citations)
- Care continuum
- Independent living through skilled nursing on one campus
- Adult day program
- Adult day services offered alongside residential care
CMS Care Compare
What Families Think
Most families describe The Willows at Willard as warm and attentive, praising the caregiving staff, family-inclusive activities, and special events like themed dinners and brunches. However, one detailed and serious report described theft of medication and belongings, inadequate rehab therapy, and poor communication from administration during a short-term stay.
The Good
- Caregivers described as loving and attentive to residents
- Family-inclusive events like brunches and themed dinners
- Activities include singing groups and resident involvement
- Housekeeping and dining also praised by families
- Continuity of care from long-term to short-term stays
The Bad
- One serious report of stolen medication and clothing
- One report of inadequate rehab therapy and poor staff response
- One reviewer noted occasional long waits for care
AI-generated from reviews and community data.
The Willows at Willard is a senior living community in Willard, Ohio offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 43 reviews.
About The Willows at Willard
The Willows at Willard is a skilled nursing and long-term care facility in Willard, Ohio, with a licensed capacity of 69 residents. The community provides both short-term rehabilitation and permanent long-term care placement.
Families consistently praise the staff's attentiveness and compassion. Multiple relatives noted that caregivers go "beyond expectations" in engaging residents through special events and activities, families mentioned a Winerfest celebration with music and dining, family nights with live entertainment, and intellectual programming that keeps residents active. The facility's therapy department, which offers physical, occupational, and speech therapy, also received specific recognition. One family wrote, "I trust the care my mom is getting and that is a HUGE relief." The building itself is described as clean and well-maintained.
Experiences vary, particularly around short-term rehabilitation stays. Some residents reported inconsistencies in therapy frequency and food service during their time there, along with administrative friction when arranging post-discharge care. Long-term care families, by contrast, expressed confidence in ongoing attention to their loved ones' needs, though one reviewer noted occasional waits for care assistance.
The Willows at Willard holds a 4.6 out of 5 rating across 43 Google reviews. While the majority of feedback is highly positive, potential residents and families should weigh the stronger testimonials from long-term placements against the more critical experiences reported by short-term rehabilitation patients.
Types of Care at The Willows at Willard
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Birthday / Holiday Parties
- Live Performances
- Religious Services
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of The Willows at Willard
4.6overall · 43 ratings combined
4.6★ on Google (43)
Paul Winans
Apr 2026
Very nice
Denise Kelley
Feb 2026
When looking for a 6 week stay for my dad, people said The Willows is the best place. After the 6 week stay, a permanent home was needed. There was no hesitation in returning to The Willows. Everyone continues to lovingly, personally, & professionally care for my dad. I am one grateful daughter ❤️ to ALL The Willows staff & administration!
Linda Schenk
Dec 2025
I WOULD NOT PLACE A LOVED ONE IN THIS HELL HOLE- BEAUTIFUL ON THE OUTSIDE BUT DECEPTIVELY BAD ON THE INSIDE. I was in there for rehab from total knee replacement. Seven days and received 2 PT sessons and incorrect food meals daily. The minute I decided to leave I was no longer a resident. The Social Worker yelled at me when I asked how to get home PT started and she said it now became my problem and not theirs. I never received any meds for pain for 9 hours only to find my at home pain opioid meds stolen as well as some of my new clothing. This place is now being investigated by Agency for Aging as residents have rights and deserve better care and contacted sheriff about the stolen Oxycodone pain meds that I needed from the surgery. I could write a book on how horrible I was treated and know others were experiencing the same. JUST SO WRONG TO TREAT PEOPLE LIKE THEY DO. The administrator said she would get back with me about my concerns and find my $100 worth of brand new never worn tags still on the clothing I was told I never brought to the place. I am sure it will be gift wrapped under someone's Christmas tree. Clothes stolen and pain meds stolen and the administrator would get back with me and never did. What a way to treat patients.
Erin Bohne
May 2025
The Willows provides wonderful caregivers who are attentive to my mother's needs. While the staff is generally kind and dedicated, I noticed a time or two when it seemed that the residents, including my mom, had to wait an extended period of time for care. While this is a rare occasion, overall the experience has been positive and wonderful. They truly love and care for my mom and treat her like family. The activities, the food, the housekeeping, and even office personal and social worker are outstanding.
Government Inspection History
4 inspection visits in the last three years, 29 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Apr 9, 2026Fire Safety StandardHealth Standard10 citations
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 8, 2026
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 8, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 8, 2026
Meet requirements for sections of health care facilities separated by fire resistive construction.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 8, 2026
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 8, 2026
Meet other general requirements that are deficient.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2026
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2026
Nov 21, 2024Fire Safety StandardHealth Standard13 citations
Address subsistence needs for staff and patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 23, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 23, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 23, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 23, 2024
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 23, 2024
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2024
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 23, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2024
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2024
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 23, 2024
Aug 9, 2023Health Complaint2 citations
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 30, 2023
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 30, 2023
Apr 7, 2022Fire Safety StandardHealth Standard4 citations
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 19, 2022
Use approved construction type or materials.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2022
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 19, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does The Willows at Willard offer?
The Willows at Willard offers Skilled Nursing / Long Term Care.
Where is The Willows at Willard located?
The Willows at Willard is located at 1050 Neal Zick Road in Willard, Ohio.
What do families say about The Willows at Willard?
Most families describe The Willows at Willard as warm and attentive, praising the caregiving staff, family-inclusive activities, and special events like themed dinners and brunches. However, one detailed and serious report described theft of medication and belongings, inadequate rehab therapy, and poor communication from administration during a short-term stay.
How did The Willows at Willard do on recent health and safety inspections?
The Willows at Willard had 4 government inspection visits in the last three years, with 29 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit The Willows at Willard?
Submit the Request Information form on this page to connect with The Willows at Willard and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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