Rebecca Lacy
Jun 2026
If you want to keep your loved ones around DO NOT SEND THEM TO THIS PLACE!!!
The Willows at Willard
1050 Neal Zick Road
4.6(43 ratings)
1 / 5Quick Facts
- Total units
- 69
- Medicare rating
- 5 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 69
- Care continuum
- Independent living through skilled nursing on one campus
- Adult day program
- Adult day services offered alongside residential care
CMS Care Compare
What Families Think
Most families describe The Willows at Willard as warm and attentive, praising the caregiving staff, family-inclusive activities, and special events like themed dinners and brunches. However, one detailed and serious report described theft of medication and belongings, inadequate rehab therapy, and poor communication from administration during a short-term stay.
The Good
- Caregivers described as loving and attentive to residents
- Family-inclusive events like brunches and themed dinners
- Activities include singing groups and resident involvement
- Housekeeping and dining also praised by families
- Continuity of care from long-term to short-term stays
The Bad
- One serious report of stolen medication and clothing
- One report of inadequate rehab therapy and poor staff response
- One reviewer noted occasional long waits for care
AI-generated from reviews and community data.
About The Willows at Willard
The Willows at Willard is a skilled nursing / long term care community in Willard, Ohio. The community is licensed for up to 69 residents.
Families rate The Willows at Willard 4.6 out of 5 based on 43 Google reviews.
Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.
Types of Care
Skilled Nursing / Long Term Care
Need help deciding?
Tell us what you're looking for and we'll match you with communities that fit — free, and you choose who contacts you.
Help Me ChooseReviews
4.6overall · 43 ratings combined
4.6★ on Google (43)
Paul Winans
Apr 2026
Very nice
Denise Kelley
Feb 2026
When looking for a 6 week stay for my dad, people said The Willows is the best place. After the 6 week stay, a permanent home was needed. There was no hesitation in returning to The Willows. Everyone continues to lovingly, personally, & professionally care for my dad. I am one grateful daughter ❤️ to ALL The Willows staff & administration!
Linda Schenk
Dec 2025
I WOULD NOT PLACE A LOVED ONE IN THIS HELL HOLE- BEAUTIFUL ON THE OUTSIDE BUT DECEPTIVELY BAD ON THE INSIDE. I was in there for rehab from total knee replacement. Seven days and received 2 PT sessons and incorrect food meals daily. The minute I decided to leave I was no longer a resident. The Social Worker yelled at me when I asked how to get home PT started and she said it now became my problem and not theirs. I never received any meds for pain for 9 hours only to find my at home pain opioid meds stolen as well as some of my new clothing. This place is now being investigated by Agency for Aging as residents have rights and deserve better care and contacted sheriff about the stolen Oxycodone pain meds that I needed from the surgery. I could write a book on how horrible I was treated and know others were experiencing the same. JUST SO WRONG TO TREAT PEOPLE LIKE THEY DO. The administrator said she would get back with me about my concerns and find my $100 worth of brand new never worn tags still on the clothing I was told I never brought to the place. I am sure it will be gift wrapped under someone's Christmas tree. Clothes stolen and pain meds stolen and the administrator would get back with me and never did. What a way to treat patients.
Erin Bohne
May 2025
The Willows provides wonderful caregivers who are attentive to my mother's needs. While the staff is generally kind and dedicated, I noticed a time or two when it seemed that the residents, including my mom, had to wait an extended period of time for care. While this is a rare occasion, overall the experience has been positive and wonderful. They truly love and care for my mom and treat her like family. The activities, the food, the housekeeping, and even office personal and social worker are outstanding.
Frequently Asked Questions
What types of care does The Willows at Willard offer?
The Willows at Willard offers Skilled Nursing / Long Term Care.
Where is The Willows at Willard located?
The Willows at Willard is located at 1050 Neal Zick Road in Willard, Ohio.
What do families say about The Willows at Willard?
Most families describe The Willows at Willard as warm and attentive, praising the caregiving staff, family-inclusive activities, and special events like themed dinners and brunches. However, one detailed and serious report described theft of medication and belongings, inadequate rehab therapy, and poor communication from administration during a short-term stay.
Work at The Willows at Willard? Claim this listing to update photos, pricing, and details — it's free.